Northland Chrysler Dodge Jeep Ram

Category:	Auto Broker
Address:	2844 Recplace Dr, Prince George, BC V2N 0B2, Canada
Phone:	+1 250-562-5254
Site:	northlanddodge.ca
Rating:	3.7
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 100

Reviews 6

Joan Macgillivray

I would not recommend purchased a dodge caravan due to lack of warranty service and poor workmanship. The passenger doors rattle so loud that you can not drive down the road without the radio blasting. We have had to replace the brakes routers which are not covered by warranty with only 38000 klms. The brake pads were cracked with only 20% percent wear but it is my fault. We do not even have a stop light in our small town. The front bumper is made of plastic that cracks at -40. Chrysler Canada has a conflict with the local towing company in Fort St James which results in customer having to wait for service from Vanderhoof. This means that if you have a break down or lock your keys in your vehicle there is a minimum wait of two hours. Northland does not value its clients after the sale unless you complete directly to the sales manager. We made an appointment for service our vehicle and then they did not have the parts after we travelled two hours to get to the appointment. After one month of leaving messages with no response we were offer for them to pay for the gas, 20% off parts and a free oil change. The noise in door is supposedly fixed but it was repaired 6 months ago. I was particularly upset when they did not pay for the cost of replacing a connection to my power steeling pump which cost over 250.00 to repair at 20,000 kilometers due to me not able to take two days off work to have my vehicle repaired due to a suicide of a young girl on graduation night. I work as as child and youth counsellor and needed to connect with children at risk to prevent suicide instead of spending two days in Prince George. I feel that Chrysler Canada should have made for the cost of repairs. It would have cost them twice the amount of money to have my vehicle towed to Prince George for service that was completed by a government inspected service station in Fort St James. A brand new vehicle should not cost 3000.00 out of pocket expenses. What do you think I was not able to change the service quality to poor which could explain why they are recieving five star service from Chysler Canada. I would not purchase another brand new vehicle as the warranty is not worth the paper that it is written.

Dan West

Positives: The dealer allowed an aggresive and lengthy negotiation to occur over new truck pricing. They went out of their way to make a sale. They offered a considerably better trade-in value than other in town dealers. ICBC rep on-site to help you transfer your insurance. Financing was a pleasure to work with. Negatives: The dealer did not formally present me with a copy of the options and features of the truck I wanted. My observations from the test drive and personal inspection of the vehicle revealed what I was buying. This is personal opinion but I think it is morally wrong for a dealer to sell a vehicle in the winter in northern BC without winter tires. I was able to negotiate half off winter tires but I was not happy. Im originally from Ontario and I know the price of vehicles varies from province to province but not too long ago my father was able to buy the same base truck in southern Ontario with many more options for considerably less price than I was able to in BC despite the aggressive negotiation. Kinda miffed about that. But all in all it was a good experience. Hopefully Northlands service department matches their sales department.

Connie Lynn Bennett

I did not think that day when Mike in service was so kind as to find a spot for my poor Chrysler that needed work even though they were booked up 4 days ahead that I would be buying a vehicle that day. It is ironic that I had first called the "other" GM dealership in town to see if they could book my car in as I was hoping to look at some vehicles they had, only be told by some giggling MS "LOL" of course not it is tire season we are much too busy to squeeze you in. Needless to say their loss and "Well Done" to the team at Northland, the service department was professional, delivered what they promised and made me feel like my poor old Chrysler was just as important as the shinier models in their shop. The whole sales process was awesome as well If you are looking for a sales man who is listening to your needs and who also hears what you really want, you have to talk to Will Gilbert, He took a tire kicker into a very very happy owner of a 2014 Dodge Challenger ( I love this car) and he knew it, he facilitated the sale and made me feel like I got the best deal that day. Thank you Will. Northland Dodge now has a forever customer because of you!!

Lynette M

With appreciation! My husband and I have been shopping for a new 4x4. We have been long time owners of another brand and were leaning towards that brand again. However on the recommendation of a friend, this past weekend we had the privilege of dealing with Rod at Northland Dodge. I am so pleased with the friendly, timely, honest service we received. I shared what our needs and wants were and Rod helped us find that and more! We were able to ask questions and get honest answers. Never did Rod try to "trash" the competition, he did however make sure we were aware of what this Dodge had to offer. Rod has taken that service the extra mile setting up our appointments for the protection packages etc. He has stayed in contact and I feel like he truly cares about our experience. Other qualities that stood out were Rod never made me feel pressured and I appreciated the extra time he took showing us all the new technology. Top that with an amazing deal and you cant go wrong! If you are from Northern BC and want to experience outstanding service, call Rod Fish today!

Ann Jewra

We met Lisa 1st when we were browsing the lot at closing time. She told us where to find what we were looking for (new & used) and let us browse. The next morning we met her& I mentioned an ad I had printed for a specific 2014 Dodge Caravan with 14,000 km on it. She got the keys & went over the vehicle with us. We took it for a test drive & Lisa showed us where & what everything was. The bonus was the price was $1000 less than the ad quoted. She worked through the deal with us. At no time were we uncomfortable. She was both professional and easy to work with. At no time did we feel pressured. By the time we were finished with the insurance, she had programmed the Sirius satellite radio presets and even programmed my cell phone to the UConnect. Great service indeed!! We dealt with another gentleman who explained the extended warranties etc but did not pressure us to buy. We were very happy with our buying experience and would definitely return in the future. We would also refer friends and family to Lisa and Northland Dodge.

EVH InPG

I agree with most of my fellow posters. The so-called Service Department is shockingly bad! They over-charge for simple jobs and falsely identify mechanical or performance problems that simply do not exist - I know because I have had their web recommendations double checked by a garage that I trust. Furthermore, the receptionist staff are about as friendly and enthusiastic as a west coast slug. They truly lack a degree of sophistication and professionalism. We should expect this, though, because it reflects the owners (Brent Marshalls) apporach to business and customer service: all style, no substance. All this said, I am relatively happy with my vehicles, but I doubt Ill ever buy another Dodge product again - I just hate dealing with the Northland SD. If it improves - and the first thing that has to go is their ridiculous individualized customer management booth system - then I might reconsider. However, it is going to take a lot suck-holing at this stage, to get me back as a customer.