Toyota Charlesbourg

Category:	Toyota Dealer
Address:	16070 Boulevard Henri-Bourassa, Ville de Québec, QC G1G 3Z8, Canada
Phone:	+1 877-813-6804
Site:	charlesbourgtoyota.com
Rating:	3.9
Working:	8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM 8:30AM–9PM Closed Closed

Location

Photos 42

Reviews 33

Evelyne Houle

2 stars because the staff is nice, smiling and speaking good. I bought a used Toyota this week. It was agreed with the counselor as polishing had to be done to remove a scratch on the drivers side of the vehicle, and 4 winter tires in good condition should be provided and included in the contract. When I took delivery of the vehicles tires to the former owner who was in the trunk had not been removed (a chance that I looked) scratch was polished 3/4 remained part the rear wing that had not been made. It took me to be careful because the 4 winter tires which mention should be made of the contract was not (he must control the Ben wait to see ...). To scratching I went met the Director of Sales of used vehicles mentioned my dissatisfaction to him and he said politely remind my consultant to take appointments while taking a call on the cellular and talking minutes with another employee who was passing. He has not thought one minute that it could itself take my coordinated to transmit his advisor .... Etk they offer a free brake pad service life and oil change for $ 24.95 to my car, I certainly do not go there otherwise I would have to monitor the repair so they forget nothing. A philosophy and / or quality control training is greatly needed for these young guns who think only sale.

Johanie Blanchette

During the visit, the purchase and possession of the used car, a good hour wait each time. Vehicle comes with a leak we were reassured of a simple overflow, but that was actually a dare leaking of Prestone and in fact, did the rust protective plate under the car. The day after the Prestone was under the line of "low". Yet the full inspection was made. Then asked if it was seen and if so, why not repaired. Then we are informed that you do not fix what is found during the inspection, the judge sales department what should be done or not. It is illegal to sell a tuck defective car in full knowledge, especially from a reputable dealer, it hurt parrait. Besides the vehicle was badly clean delivery and we became reply "yeah employees have ca quickly in the afternoon". In short, by chance that the vendors were friendly and smiling, because for the rest it is a big zero.

Aline Laberge

The reception is excellent .......... many services available to accommodate guests: driver to take us at work or at home, lunch counter on site with free coffee, tv room, wifi, dining fun for children. The staff of the service is professional and is available to provide explanations on the details of our invoice if desired. Personally I å the garage for several years and always gave me good advice for the maintenance of my car. They are reliable in my experience.

Nicole Bouchard

Very bad we buy Higlander there have 1year and we have problems with the vehicle he no longer works today Jan. 3. When you buy a vehicle you trust the dealer have already have had to go to change a room and there are is down with that it no longer .so on if you want to buy a vehicle of this brand before you learn because it is expensive

charles seraiocco

It make take you a courtesy car while they watch your car for 15-20 minutes directly after you came to wear it. My car was very snowy and then they remake me me an appointment scheduler and tell you if you want another courtesy car ca cost you $ 30 because not have to dismantle 75 tank on the back !!! There are scooped their customers for their incompetence !!!!

pierre vincent bellemare

I had a technical problem with a prius I had not even buy from this conssesionaire. I fesait a repair and I had a problem. I appler the techinque support. There is listen to my problem and we do the research. It rappler my to give me the solution. Thank you. Thank you very much!!! Truly an exceptional service!

Yves Levasseur

Excellent service department. Respect for extended warranty on my vehicle. In addition, at the last minute, I asked an oil change. To accommodate me (I was already there), they found the time to do it. This effort from them saved me another appointment and another move. Thank you.

Pierre-luc Ferland

I found a used vehicle at an exceptional price. Alexandre Gariepy my seller gave me a great service, very accommodating, available, friendly and helpful ... I would deal with him anytime for a next car purchase. thank you Alexandre Gariepy and all Toyota Charlesbourg team !!!

Denis Fournier

Thats good, nice atmosphere, waiting room with personal TV and Wi-Fi, coffee is offered to us. snack counter inside. Unfortunately, the hours are quite restricted. Its pretty hard to go shopping for tires. For that, I prefer garages open 7 days.

Steph Trudel

Poor service. Give us your money and get the fuck camp !!! I rented a Camry rust everywhere. I met the dealer 6 times and they made things drag until the vehicle is out of warranty. Then, "we can not do anything, thats your problem now."

Pierrette Bergeron

Room pleasant waiting, Internet, water / coffee provided. Excellent driver service. Councilors courteous, but I do not always have the impression to be taken seriously (I prefer small garages where communication is more direct). Sale price / expensive rental.

Genevieve Dessaux

The counselors are very friendly and say the service! We look forward to our appointment to drink good coffee while watching TV. Even children competing to be the lucky one who will accompany me to play in the large childrens playroom.

Rejean Minville

Beautiful home, Jean-Samuel Grenier answer our questions promptly test drive. its director Dominique Bélanger Complete the transaction with us proffessionalisme. I am very satisfied with my experience-purchase Please.

jan leroy

Very bad customer experience ...... do not waste your time going into another Toyota. Shabby service and the financial director (Sebastien Roy is a real crosseur) ...... Do not buy the, you will regret it !!!!

Jessy Lapointe

Excellent service. perfect response time and excellent courtesy. The waiting room is very well arranged. Also Toyota Charlesbourg is invested locally.

Maxime Lapointe

Go see Alexander for the department of used cars, it is very friendly and provides great service! He used to buy my Rav 4 2013.

Philippe Pelletier

Good service. Respect counselors to their clients. I did not feel pressure to make the purchase option that I did not need.

Guy Dallaire

I have always been well served. A bit expensive though. But the service is incomparable compared to my former Ste-Foy dealer.

Guillaume Michaud

First experience service team. Wow! Im on my third Toyota service point. I loved the simple and fast approach.

Danny

The sale as all dealers are excellent but they sell so many vehicles can not negotiate or almost.

Richard Chevarie

Small counter with power. Tv available and beautiful showroom. within convenient access.

Michael Salesse

Service was impeccable customer after sale!

Marie-Claude Bolduc

Where we have done this for years and

Ray Asselin

Good service comfortable place to wait

Jacques Bourgoin

very well received. efficient service.

Roberto Courteau

Good service and great hospitality.

Bruno Langlois

SUPER TEAM AND SERVICES

Mamadou OUATTARA

Good customer service

Valérie Cantin

Good service!

Jean-Claude G. Dessailliers

Good service

Cricri B Bouillon

Very good

Mohamed Souami

Services no so good

David Tek

Excellent service!