Jubilee Ford Saskatoon

Reviews 6

G

G Clark

I recently had a very positive service experience at Jubilee Ford. I felt the service advisor, Lucas Rhinas, showed a great deal of care and concern for my vehicles service needs. He took detailed notes on my vehicles condition and also asked me about my own observations of the issue. He informed me on the process of diagnosis and the approximate costs involved. As I left my vehicle for the day, Lucas called me to let me know updates as to how the process was going. The updates were great appreciated. The issue with my vehicle was diagnosed quickly and the repair was completed as soon as the parts were available. All problems were resolved. I felt the Ford Service Technician, Mr. Duc, was very professional and efficient. He even took the time to explain what work was done and showed me the old parts which clearly needed to be replaced. I felt the customer service level I received was far above what I normally receive and I will continue to use Jubilee Ford Service for all my future service needs. Thank you Jubilee Ford! (Just to note, my vehicle is not a Ford so I had previously taken it to another dealership. After leaving my vehicle for over two days and being charged for over an hour of labour, the problem had not yet been diagnosed. I was told it would take more time to find the problem and a list of causes were given ranging from $500 to $2000. The vehicles engine was left dirty with coolant and a technician never actually spoke with me. I felt like I was not given any respect as a customer. Felt I had simply wasted my time and money).

---

LA

Laurent Robert

After talking with Jarred, the situation was rectified and the service was good on my next maintenance. I was very disappointed by the service received at Jubile Ford. They dont care about your time and you will end up waiting for your vehicle all day. The first bad experience happened in June when I needed to replace a Leaf spring. I took an appointment and specified the problem. When I showed up to the appointment the parts employee had not ordered the bolts to hold the leaf spring. I had to reschedule a few days later, and was told that my vehicle would be ready at 10am so that I could go to work. I left my vehicle earlier, and I went to the shop at 10 am only to be informed that they had not even started to work on my vehicle. I again had to reschedule this appointment to a time when I could leave them the vehicle for several days to complete the work. The second bad experience happened this week. I had an appointment Monday, left the vehicle all day Monday for a faulty abs sensor. They informed me that the part had to be ordered, and would come in Tuesday morning, that my vehicle would be ready ‘’by mid-morning Tuesday’’. I called at 11:30 Tuesday enquiring about my vehicle only to be informed that they would start working on it in half hour! We are far from being ready by mid-morning. The vehicle was finally ready at 3:30 pm. This resulted in a complete day missed from work as we need on the vehicle to work.

---

NO

Norm Lalonde

I just had a very disappointing experience with Ford and Jubilee Ford. This spring with all of the rain, I noticed an incredible amount of humidity in my F150. I assumed it was just because of an abnormal amount of rain. I googled to find out that Ford F150s have a problem with cheap seals around the 3rd tail light above the rear window. Ford released a technical bulletin about this. I booked a service call in to have this looked at. I was told that since my mileage was at 63k and my warranty expires at 60K, they wont cover it. They want to replace the whole light unit and charge me almost $300. Now, I understand that warranties have a mileage expirey date however rain leaks are not really a mileage issue. It only rains in the summer and I normally park in a garage. It didnt leak all winter and while in the garage in the spring. It only leaked on the first time that it sat in the rain, parked at an uphill angle . Now, a proper service procedure, in my opinion, would be to take care of it considering that Ford is already aware of the bad seals and it was my first chance to detect a leak. Needless to say, they had an opportunity to be stellar and chose to be unsatisfactory. All of the branding and catchy slogans in the world will not replace bad service. I will fix the problem for under $5 but am taking my business elsewhere and telling lots of friends and strangers. Thanks to the internet. Bad news travels fast.

---

PA

Paul Millthorpe

My Escape Hybrid got a recall notice so I drove it in to Jubilee Ford service center. It came out with the recall done. One day later it left me stranded with "stop safely now"and the red triangle which was the point of the recall. I got it back to the service center the next day. The service manager/shop foreman told me it was unrelated to their work and would cost me $530 to fix. A different agent there told my wife the same but also with a possibility of an $18000 battery replacement if that did not help. Well, after a long phone call to him and no help whatsoever to repair what they had broken I called the Ford Canada service help line. I spoke to 3 different agents and no help. I found out from one of them that they call the service technician from the center it was taken too, to decide what to do?This was the person who broke my working vehicle and refused to do what was right and fix it in the first place! Now I am left with a vehicle that used to work before it went in for the recall...it now sits dead in my driveway. I expected better from a name like Ford. I think Henry would turn over in his grave! I forgot to mention that after I told them not to fix it if they would charge me, when I picked it up. The service manager dangled the keys in front of me and said"good luck getting it home" ...Nice.

---

AS

Ashley Maitland

Bought a 2015 Ford Escape SE from Greg at Jubilee. He was very courteous, and helpful. It was a breeze going through the financing. The only thing I didnt like was that my boyfriend, who had referred me to go there was told he was getting a $500 referral bonus, and only ended up with $200 saying that there was "different levels of referral", even though Kerby in financing told us, "I put it in for $500". We also asked for a couple of free oil changes, which they gave me, reluctantly saying they were "pretty tapped out". (Sorry, who is the one who just purchased a 30 thousand dollar vehicle??! --Chev gives oil changes free for 2 years!) A friend of ours just purchased a 2014 F-150 from a different dealership, and was given free oil changes for a year! 3 stars just for the ease and for Greg, who was awesome. Would have gotten 5 stars, had we gotten what we were promised with the referral program and not had to practically beg for TWO free oil changes. Boyfriend is buying a brand new Ford this spring, but we will probably go elsewhere to buy.

---

AD

Adam Tkachuk

Price for Works service jumped $20 (easily $25%) out of nowhere. Service guys are not very good about calling you when your vehicle is done its service. More often than not I call to check in/find out whats going on before I get called that service is done. Not sure how 2 hours of charged work takes 6-8 hours in real time. In my most recent experience dropped off at 8:05am and called in to find out my vehicle was ready at 4:10pm. I also despise that the comp coffees are purely coffee. Essentially telling people who dont drink coffee too bad you get nothing. Either make it something equal or dont offer me anything. That said, its been sometime since comp coffees were offered so maybe its been discontinued. No offer of a comp shuttle after drop off or to pickup. So Im either paying more for less and the practice has changed or people are slacking. Not sure which... Long story short, this is the worst experience Ive had since 2008 and I have been doing my service with you guys regularly for almost 5 years now.

---

---