Auto Clearing Chrysler Dodge Jeep Ram

Category:	Car Dealer
Address:	331 Circle Dr W, Saskatoon, SK S7L 5S8, Canada
Phone:	+1 306-244-2186
Site:	autoclearing.com
Rating:	3.9
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–6PM 8:30AM–9PM 8:30AM–6PM 8:30AM–6PM Closed

Location

Photos 100

Reviews 5

Scott & Heather Martin

We had an 8:30 appointment on May 3rd to repair a minor problem with our Ram 3500 dually. We live about 1.5 hours from the dealership and planned to wait for the truck till it was done that day. Service advisor phoned at around 3:00 pm says that they would not be able to get the truck into the shop that day. We spent 9 hours (including 3 hours travel time) to not even have the truck repaired that day. I phoned the service manager Shane Hopper to complain. He was slightly apologetic but was more concerned with telling how me he had 50 work orders to deal with everyday and that I should have to sit in his chair, then I might understand the problems at the dealership. I wasnt satisfied with his response. I phoned Paul Savoie, the owner/manager. I was impressed he already knew of the situation. He apologized and admitted the service department had "dropped the ball" with regards to our truck. He also said considering we were from out of town the truck should have been fixed that same day. He suggested that we bring it back another day and give them a second chance to get it right. I in turn suggested they pay for our out-of-pocket expenses for the day considering it was Auto Clearings mistake. He was quite argumentative about my request and told me not a chance he would do that, and also said if they started paying for that type of thing "they would be out of business in no time". He also said if the truck had been purchased at Auto Clearing we would have received better service. This is our first Chrysler vehicle that we have owned and it was purchased from an independent Saskatoon dealer. Apparently Auto clearing is not looking to expand its customer base by giving reasonable service to people who dont buy their vehicles from Auto Clearing. Covering our out of pocket expenses was, in my opinion, a reasonable request. While I appreciate the apology, that only went half way to making it right. Bottom line is our business had to eat the expense of Auto Clearings mistake. I am sure there are a lot of good people that work at Auto Clearing, but my experience has been that the Service manager Shane Hopper and the Owner/manager Paul Savoie are not among them.

Shirley R

As far as our new vehicle goes .... a 2015 Jeep Cherokee Trailhawk ... I am very happy with the product so far. As far as the dealership goes - Auto Clearing - I would have to say it is a very disappointing dealership. I have a variety of reasons for saying this: 1. The day we bought our jeep we spent approximately 45 minutes in their lot looking at the vehicle we ended up purchasing from them. All the sales people sat inside and were oblivious to our presence in the lot. In order to even take this for a ride, we had to go inside and actually ask which one of them wanted to try and sell us a car. 2. We came from many years of buying Chev products at SMP. Granted they were familiar with our faces and knew we would likely follow through with the purchase of a new vehicle BUT this dealership did not seem to care one way or the other. Guess the sales people arent on commission here!! Regardless, we were required to take the salesman with us to test drive it. 3. Since the purchase of the vehicle, we have not received one single call from the salesperson or the dealership following up. Guess they care even less after the sale has been made (although I didnt really think that would be possible). 4. And finally ---- we were told that if we referred a friend and they purchased a vehicle there, we would receive $100.00. Well - we referred a friend! They did purchase a vehicle! and they mentioned to the dealership that we had referred them! Nothing! When we questioned them on this, we were told it was something the salesman had promised us, not the dealership and therefore would not be possible to collect because the salesman had since retired. NEEDLESS TO SAY, I WILL LIKELY BUY ANOTHER JEEP BUT IT WILL NOT BE FROM THIS DEALERSHIP!!!!!

James Chapman

Would not recommend. Went it to purchase a van, and our salesman (Barry Ratti) knew less about them than we did. He was very pushy, and when I pointed out something that was broken on the van I was told I could "bring it back for a warranty repair". Im not going to buy something broken just to bring it back. As well, I asked to see the service report on why the vehicle received a certain repair (done an hour previously at Auto Clearing) and despite him "going to get the report" 3 separate times, we never actually were shown it -- which to me was a pretty bad sign. The trade offered on our vehicle was far lower than what its worth, and when we inquired about this he tried to show us "similar" vehicles online to justify their offer. He filtered the seach results to bring up only what he wanted to see, not actually comparable vehicles to ours. This wasnt hard to find out on my own, and as soon as I saw that level of dishonesty I knew I wouldnt be purchasing a vehicle from him, or Auto Clearing. He was very pushy throughout the process, and was visibly very unhappy when I said we werent ready to purchase that day and wanted some time to think and let things sink in. All in all, it was a bad experience all around and I hope this stops someone from going through the same process and making the mistake that I came so close to making myself.

Nicholas Findlay

Just wanted to say how satisfied I am with the overall purchase of my new Dodge 1500 Limited. This was a purchase made easy by the staff Jace in sales and Brent in financing, not to mention the quality of the vehicle. I have bought every vehicle I have owned from Auto Clearing; mini van. cherokee, durango, and another 1500. This experience only solidifies why I have only dealt with one dealership for the last 14 years and will continue to do so. I had dealt with brent on the financing of both my Durango and first 1500 and he makes everything a breeze and is very throurough with his explanations. This was my first time having Jace as a sales person and he did a bang up job!!! He was not pushy at all and let me make the decision while explaining to me the pro/cons of my decision. Once I had decided to buy the vehicle he spent another hour going through the vehicle and all the options with me, even setting up my phone etc... Another nice touch is he gave me his personal phone number if I had any questions or problems in the near future with the vehicle. I WILL be reccomending Jace and the team at Auto Clearing to my friends in the future and will remain a happy customer. Thanks for everything!!!

Leighton Tebay

I recently purchased a used car here. Before the sale they werent pushy but they werent honest either. It was only after I purchased the car that I discovered the two winter tires on the front and they only had one of the very expensive keys. When I asked for a discount on some all seasons they did less than nothing for me. They told me they would take care of me but in the end they had me wasting my time going to a tireshop where I expected to be able to order tires at some sort of arranged discount. I saw nothing but full retail price on the quote. I dont believe they were upfront about what they needed to be about the car and they couldnt care less about me after the transaction. I had to spend another $800 after the car purchase to get everything I was expecting with the car. After you purchase a car you want to feel great, but Auto Clearing totally ruined the car buying experience for me.