DriveNation Regina

Category:	Used Car Dealer
Address:	1440 Albert St, Regina, SK S4R 2R7, Canada
Phone:	+1 306-525-5700
Site:	drivenation.ca
Rating:	3.8
Working:	9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 8:30AM–6PM 8:30AM–6PM Closed

Location

Photos 11

Reviews 7

Mega Mech

My wife and I went to Drive Nation to trade a vehicle in for an upgrade. First off, they would not even consider our trade. They did approve us for financing though. They told us they had the perfect vehicle for us (2012 Ford Fiesta) without even asking what our needs were. I used my mobile device to show them several vehicles in their inventory we were interested in (minivans and SUVs), they dismissed our choices without consideration. They proceeded to tell us about warranty coverage and roadside assistance and so on. They continued with high pressure sales tactics and insisted they had the best deal on the best car for us with the best interest rate. We asked to see and test drive the car and they refused saying the car was in another city. We told them we would like to see the car before we commited to anything, we were basically told limited time offer, take it now or lose financing approval. They assured us the car would be fully inspected and completely detailed, and told us about their return/exchange policy. Against our better judgement, we trusted the salesman and accepted the offer. He proceeded to rush us through signing various papers without giving us the proper opportunity to read the details of the paperwork. After all the papers were signed he told us the car would be scheduled for inspection the next day and we could take possession in two days. We had to wait eight days to actually pick up the car. When we went to pick up the car we noticed some issues right away. The interior had not been cleaned and was stained and dirty. One of the wiper blades was held together with twist ties and when we started the car, the drivers side rear view mirror was vibrating as if it would fall off. We asked about these things and were essentially told "the papers are signed, your problem now". Less than two weeks later my wife and two young daughters, age 4 and 12, went on a 500km road trip to visit family. Half way through the trip the heater stopped working. We live in Canada and it was January, the temperature at the time was minus 25 Celsius. She took the car to a trusted family mechanic who looked into the warranty coverage for replacing the heater. It was not covered by warranty so we had to pay nearly $500 for repairs. With freezing temperatures and a 500 km drive to get home, my wife and children NEEDED heat. After returning home we took the bill for repairs to drive nation demanding recompense. They told us we should have brought the car to them, they expected my wife to drive 500kms+ with our two young daughters in -25*C weather to bring the car to them, but they did agree to issue a refund for the cost of repairs. It has now been 3 months and dozens of phone calls to them and the head office and we still have not received the refund. The car has now been sitting, undriven, for 7 weeks. It left my wife stranded several times due to a dead battery. If the car sits longer than a day or two, the battery dies. The battery has been tested and deemed in good working order, thus there is a short in the electrical system, not covered by warranty, nor will drive nation even check out the issue. Also, a tire on the car went flat for no apparent reason as it has been sitting in our driveway for sometime, tire repairs are also not covered. Our next move is to return the car and try to get a different car, I am not optimistic. Or contact the financing company to get out of the contract. After researching this option it looks like if we persue this option it will show up on our credit rating as a repossession. We are obviously not happy. We are disappointed in ourselves for trusting these slimy swindlers and furious at drive nation for all of the B.S. they put us through and for what we still have to do to remedy this situation. We are spending hundreds of dollars a month on payments and insurance on a car that is not reliable. The car sits in the driveway, undriven, because it wont start most of the time (dead battery) and when it does start we cant trust it to start again.

Terrasena Lines

I am forced to give a star but really they dont deserve one. We inquired about a suv and started the process for that one. only after a run around to find out we wouldnt even be shown the one we wanted that we would be forced to get a bran new one. even after asking to see some of their stock we were not allowed in them and got told they wouldnt show us nothing till we were even approved. After noticing a flat tire on a suv and us telling about it the rep that was dealing with us told us it was a cash suv and that it wasnt important, we decided that it would be better to go with the dealer ship that we had a rep with and canceled our application. Today after being approved for a an suv with our dealer ship this company called the bank we got approved with complaining and demanding to know why they were not allowed to be approved. In the end now this company has cost us a suv all cause we stopped working with them. DONT GO TO THESE PEOPLE.

Aman Singh

Went in there asking about if I could trade in my vehicle for something they might have that fit my needs. Dealership manager told me in my face without even checking out my car that he wouldnt even give me an estimate on the trade-in till I was ready to buy something there. He then went in to lecture me about how a business is run and everyone has to make profit etc etc etc. I didnt go in there to listen to his opinions and b.s., rather Im a customer who shouldve been asked what my preferences are etc. and then presented with some options. Nevertheless, i calmly listened to him, politely said thanks and left. Never ever going back in there again!!

Selene Cyca

Awesome experience with Madison, Darrel and Tony in Regina buying my new 2014 Hyundai Accent. They were all great to deal with, the process went smoothly and I was very happy with my trade-in offer. I was slightly skeptical before going into the dealership but they had the vehicle I was looking for, so decided to go in for a test drive. Walked out with a new car and no regrets whatsoever about going to DriveNation to purchase. Thank you so much! Would recommend to friends and family!

Maraya Coffin

I had an amazing experience with getting a car loan from this place! All of the staff were super friendly and went above and beyond to get me into a reliable, car after being turned down by other places! Would highly recommend anyone looking for a car to go with these guys!

Victoria Parisien

The easiest, and most helpful car buying experience ever. I was well taken care of from the beginning to the end by Tony. He had me in a new car, in two days. Would highly recommend their services- tony especially but the entire team in general.

Jennifer Galacz

Horrible experience all around with management and staff, Tony has 0 customer service skills and completely belittles his paying customers.