Desjardins Subaru
| Category: | Subaru Dealer |
| Address: | 999 Avenue Galibois, Ville de Québec, QC G1M 3S4, Canada |
| Phone: | +1 418-681-6000 |
| Site: | desjardinssubaru.com |
| Rating: | 3.9 |
| Working: | 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM Closed Closed |
Location
Photos 75
Reviews 30
RO
Robert Charbonneau
Not at all satisfied with the booking system for maintenance action on my vehicle. Let me explain: I had an appointment for 9:30 Monday, August 29. I introduced myself to service at 9:00 am and asked for a ride home. My idea, if you give me an appointment for 9:30 is that they have availability for maintenance to 9:30. However, in late afternoon 12:00 to 4:30 p.m. I had to call for Subaru to know the status report. I am informed that my car is ready but the person doing the ride home is still not notified. I advised myself the person Foot Patrol. I thought my car would be ready in AM and I had to wait all day which forced me to postpone an activity I had planned PM. And if I said I was waiting for my car ???
DA
Damien Chauvin
Shameful. 4 times that moves me to the same problem covered by the warranty on my car (new), two times they have not even looked at my problem. Of course, even if the repair would last at least 2 hours, I was refused the loan of a courtesy char ... I had taken every time an appointment specifying well what was the reason. I even moved me to anything on my last visit! The staff is horrible, they take the top clients. If you buy Subaru (which are good cars) I do not recommend this concession regarding the maintenance of your beloved car: run away !!!
CH
Christian Courchesne
Very ordinary service! Must constantly fight with the service department to have a courtesy car! I had to contact my salesperson and even the sales manager to make sure I had a courtesy car for a warranty repair! Moreover, Reliability of the brand very debatable! I solved the problem, I bought a picture from another manufacturer!
MA
Martin Maheux
Very good customer service, but when I bought my 2005 subaru impreza it had only 60,000km. They forgot to maintain the "break" and it all taken so that it passes on a guaranteed one month ... I had to take 1 and 2 appointments to solve the problem. Per year at least I was spending over $ 500 ++++++ repair ...
ST
Stéphane Girard
In March 2016, I reported to randomly booked a wrx 2016. It took 10 minutes with Simon-Pier that was settled. No loss of time or ambiguity. I took delivery in May, it took 20 minutes even though I arrived at dinner time, Frederik took care of me. A1. The garage is clean and the mechanics are careful.
LI
Lili
Degradation of mechanical service and customer service for the last 2 years. I made the purchase of 3 to Subaru dealer and I changed my garage recently for interviews because my experience had become too unpleasant. The customer is rarely right and we do it enough you know directly.
JO
Jonathan S
I had to wait long before they see me despite the appointment. Price offered to buy my car was insulting and there is no attempt to improve the offer to sell. Ill go elsewhere for my Subaru.
PA
Pascal Giroux
Great service from Marie-Josée, it takes time and knows his stuff. This is my first experience with a woman as a saleswoman and I am more than happy. Very professional and enjoyable!
MI
Michael Toulouse
It happened by chance and I left with a vehicle. David did a great job, but when delivered, certain conditions were not fully met. We could offer me compensation ...
AL
Allo Allo
The proof is in the pudding! My second Subaru Outback purchased from the dealer. Danielle and Marco: Top customer service! Thank you !
FR
Frederic Gagnon
Excellent seller service Simon-Pier. He took time to answer questions and very patient. I enthusiastically recommend.
KE
Kevin Dubeau
A TOP service! Have the chance to deal with Marco, a nice guy who knows about customer service!
AU
Aurélien GAUTHIER
Very good service, sellers are not rushing you. Service ok but expensive sale ...
JE
Jessie Richard
quality, fast job by mechanics who know their job well
VI
Vicky Lamontagne
Finally a seller who does not take young people for idiots !!!
JU
Julien Châteauvert
Second vehicle that I bought, excellent service!
TH
Thrice418
Mechanical Service very bad and disrespectful.
CL
Claude Chamberland
Very good garage for Subaru and good service
ER
Eric Ramsay
Very good service. Customer since 2004.
R?
Rébecca Gagné
Good service ! Beautiful showroom.
JE
Jean-David Lafontaine
Excellent after-sales service
MA
Marie-Andrée Lachance
5 * for Danielle and Marco!
MA
Martin Drolet
Good service, good advice
HE
Helene Corbin
5 star service.
OL
oliver delima
Very accommodating towards people without scheduled appointments.
SE
Serge Labrie
can not fix a simple mechanic problem: changing a power belt....
CL
Claude Chamberland
Good service
SA
sam Pote
Good service
ET
Etienne Paradis
Excellent service!
JO
joshuaGRC
Excellent service
Photos
Review photos
