Avis Car Rental

Category:	Car Rental Agency
Address:	975 Romeo-Vachon Blvd N, Dorval, QC H4Y 1H1, Canada
Phone:	+1 514-636-1902
Site:	avis.com
Rating:	3
Working:	6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 6AM–1AM 7AM–1AM 7AM–1AM

Location

Photos 48

Reviews 7

Srish Shan

Bad service even from Avis (inside) upper management Manager Charlie (24-july-2015@16:35) blames customers directly. Charlie said "You caused the problem" Charlie said "I know what kind of people you are" I cant help you with an extra day of rental at any discounted price. You have to pay in full and this is the amount. Charlie said "I have europe customers who wants your car for twice the price" Charlie said "Do you want me to buy you a new minivan from my pocket" Charlie said "You want to take advantage" Charlie said few times "I have other customers waiting in line" We booked a minivan to New York. Weve noticed the staring whel shake @ 100km/h and above. from the airport to new York boarder we were moving slow due to the morning traffic. We didnt have a chance to go @ 100km/h. after 2 hours we left the boarder. Both drivers realized that the starring was shaky/trembling. too late to return back exchange and go back to NY. We continued and we called Avis on 4 day we left our cell as we didnt want to pay any roaming. When we called Avis no one picked up. We had to call several time and some one transfered our call to the managers voicemail. We left our number. Few hours later we received a call from the manager. We asked for his name hi only said Charlie. He didnt want to give us his last name nor the first letter of his last name. We explained our situation. He said bring your car here and we will exchange it but if its your fault we will charge you. I told him that that we didnt and we only realized after had the chance to go above 100km/h. During our conversation he said the above quotes. He needs more management training to start with. If that does not work he is not suited for this position and should be promoted to a different position that doesnt have to deal with customer satisfaction. All I asked him was 2 things. 1 - Can we return the car and he refunds us for the balance days. 2 - Can he extend our rental by 1 day at discounted price. He blamed me directly and said I wont give you free rental. I told him I dont want free, just discount for the trouble we had. I didnt ask him for any other discounts. He assumes and said things that provokes me but I did keep my calm. At the end I have to fill the tank and drive the car to the airport. He wont do anything I asked nor can I bring the car 3/4 full. He specified 2 times he wants the car fully tanked or he will charge me. I am very unsatisfied about his poor choice of words. The conversation over the phone has tripped my distatisfaction than the initial starring shaking problem. I have proposed to him to bring the Car at the nearest Avis and if he could send me one. He has refused it then said if they have one you can try and call me from there. I have to spend time and work for him and do all the work for him and he will follow the book. Like a preprogrammed Robot. I am very angry at the way he handled this.

James Santos

Had a bad experience with Avis before and swore off them... Hertz was out of vehicles last week at the airport so I had to go with Avis. NEVER again. Long wait times - single person servicing the desk for Budget and Avis at 9am for a major international airport. Most importantly, I was SCAMMED OUT OF $50. I paid my rental fee the night before for a 3 day rental, when I get to the counter in the morning the woman hands me a contract (several pages, small font) and says "Sign/initial here, here, and here". I do so because I dont expect shes actually getting me to AGREE TO ANOTHER SERVICE CHARGE. I know, I know, Im responsible to read whatever contracts I sign, but I assure you that Hertz does not try to scam you into signing up for services you have no interest in. Waiting in a line of 15 people with one customer service rep, the thought didnt even cross my mind that this woman was trying to trick me into agreeing to additional charges. Called their customer service line and told I agreed to the charge so theres nothing I can do. Will be disputing with my credit card company in the morning but I dont expect much. When the sign says Avis/BUDGET, they really mean it... theyre on a tight budget. Never again, Ill walk next time. EDIT in response to Avis telling me to call in: Avis, you want me to call the same publicly available customer service line that I initially called so that your representative can offer me 15% off my next Avis rental? No, thank you. The fact that your phone rep had a rehearsed answer for my issue last night told me all I need to know about your company. Shady company, shady business practices. Fortunately I am a corporate customer so I will let my employer deal with this :)

Bryan McIntyre

To those you who have recently complained about long lines and wait times - its peak summer tourism time and I dont think youll find an airport anywhere without a lineup either in the airport itself; or for a rental car. I arrived at Montreal airport at about 8PM on Tuesday Aug 1, and there must have been at least 100-150 people in line infront of me waiting to get a car. I would HIGHLY suggest to anyone who was stuck in this line to enrol in the Avis Preferred program. You can do it all online and it costs absolutely nothing. You never have to wait in line for a rental car. You walk straight to the parking lot and be on your way. Im a corporate traveler, but I enrolled in the program on a personal trip and it saves you a TON of time at rental counters.

Bilel lamri

HORRIIIBBBLLLEEEE. 1 star is too much. I was greeted by Avis for a budget rental but even free I would never do it again. Both pickup and return. Hello must hurt the stomach and smile do not talk about it. Pay attention to the foreign card served as for the imprint the 3% fee is taken before you even give your consent.

Toto vabis

super nice welcome despite that they were overwhelmed (3 persons absent that days) but super helpful smile and the car was ready to go 10min trouble to sign the papers and load the bags altogether 15 minutes from the time when we arrive and when we leave the car park really top !!

Charles Hirlimann

It is always nice to be offered the possibility to rapidly rent a car, specially when coming out jet-lagged from a plane. The reception has been efficient and almost convivial. The proposed car was exactly adapted to my needs. The return procedure was so short that I do not even remember it. Two small points though were a little bit less positive. • At the time of arrival, the directions for finding the Avis booth at the airport were deficient. • Not being used to American cars, I would have appreciated finding a short leaflet explaining how to "hang the rope".

Ernest Denecke

My flight was delayed!!! I arrived Montreal Avis Rental facility at 2:30 AM!! Normal closing time is 1:00 AM. You cant imagine how grateful my family and I were to find the office still open and waiting for us. The agent was smiling!!! I tried to give the agent a $20.00 thank you tip and he would not accept the thank you tip. This was truly service above and beyond what could be reasonably expected. Thank You AVIS for a wonderful rental experience. Sincerely, Ernest A. Denecke