Pinewood Ford Limited

Category:	Ford Dealer
Address:	640 Memorial Ave, Thunder Bay, ON P7B 3Z5, Canada
Phone:	+1 807-344-9611
Site:	pinewoodford.com
Rating:	4.3
Working:	8:30AM–6PM 8:30AM–6PM 8:30AM–7PM 8:30AM–7PM 8:30AM–6PM 9AM–4PM Closed

Location

Photos 89

Reviews 4

Maryjo Kastern

I purchased a Ford Escape 2011 from Pinewood Ford Limited. I also purchased the Premium Care Extended Plan, Platinum Security Protection Guarantee, Environmental Protection Plan - Premium Shield Rust Perforation Protection coverage 10 yrs., Premium Undercoat Protection coverage Lifetime. Was told the Platinum Shield Paint Protection & the Platinum Corrosion Control Module were NA (in retrospect this should have been my first heads up on the paint). First noticed the paint chipping/peeling off 1 month later. Contacted our rep & were told 2 bring it in. We did & were told it was nothing of concern (lie #1). Gave us a touch-up paint stick 2 use (this should have been my second heads up that all was not well with the paint). As the paint chipped/peeled off over the next few years we used the stick. June/16 the paint problem had become out of hand. We were advised 2 bring it 2 Ford Collision Centre. A woman took pictures of the right & left wheel wells, along the hatch lip of the back. On both the wheel wells the paint was peeling away & rust was forming. Paint along the hatch lip area had begun 2 bubble, peel & rust. I researched the paint problem of Ford vehicles & discovered the problem was nothing new 2 Ford. They knew that the paint was being applied too thin & that it would chip/peel away then rust. Ford kept producing vehicles with the same paint problems. Ford lied 2 us about not requiring the Platinum Shield Paint Protection & the Platinum Corrosion Control Module. We were next contacted by FCC and told that Ford would cover a portion & we were 2 cover the rest! I said I didnt agree & wanted 2 speak with someone else in the Ford Co. Days later I received a call from a woman named Melissa in Florida. She said that they wouldnt cover 100% of the bill. I asked 2 speak with her supervisor & was told that she was the top person in Customer Relations. I again asked 2 speak with who ever she reported 2 & was denied that information. I told her Id c her in Small Claims Court. I started 2 gather evidence then I received some mail from Ford about trading my vehicle in. I went 2 the PWL 2 c about a trade. Told our sales rep about the problems with it (paint, engine light coming on, knock , & it was hesitating (we had been complaining about the knock and hesitation for 2 years but they never found the problem when we brought it in)) an appointment was made. I asked about the paint issue & concern of not getting the top price 4 our trade-in & were told not 2 worry, they’d take care of it (lie # 2). Went back the next day 2 have it assessed & 2 test drive a vehicle. Guess what? Surprise, they found the knocking problem. We were told theyd have to order a engine. Thankfully my CPCEW hadnt expired. We didnt get a new engine at all (lie #3). Got it back the check engine light was still coming on & the lights on the panel would b on & then off. The info panel 4 the stereo wasnt showing the song or band playing. Told Ford & were told 2 bring it in. One day the panel lights were off & when I closed the hatch they came back on. It turned out that I couldnt afford a new car. I asked about the paint repair & was now told that Ford would pay a portion & I had 2 pay the rest (interesting now that I was unable to trade-in the repair of the paint was back on me). They also said a new stereo was needed & the cost would b $100.00. We didnt want a new 1 as the stereo worked fine & could live without seeing the missing info.Days later playing with the stereo controls lo & behold the setting 2 show the info had been turned off. A new stereo hadnt been required at all (lie #4). Long story short I am fighting to get the paint redone at there cost and Ive filed a complaint with BBB and Ford Motor Company of Canada. Next step, Small Claims Court... p.s. insist on paint protection and corrosion module

Lexie Solomon

Although I still feel weary about bringing my vehicle in, the customer service is now somewhat okay. The receptionist who takes care of appointments is one of the only employees who have been consistently nice to me and understanding since first calling. I have had the shutter problem with my Ford Focus now since I first purchased it in 2013 from Pinewood Ford Limited. I have brought my vehicle in to get the shutter problem "fixed" now several times. Pretty sad how hard I had to insist and/or "prove" that my car had this issue. I have brought my vehicle into this dealership 4-5 times with this issue and it is STILL shuttering. THIS issue is scary, but obviously not scary enough to actually FIX OR REPLACE MY VEHICLE. AND not to mention the hassle I went through to get a rental vehicle while my personal vehicle is stuck in the shop for days. When I originally started bringing it in, one service provider said the vehicle was updated, the other service provider informed me I would need to bring it in for the update to be done. I will never know how many times or if any updates were actually done. Every time I am assured it is resolved or that "it just needs another update." I dont even want to call again to complain about it. Its pretty sad I dont feel 100% with my dealership. AND YES, I have complained to the manager of this dealership about my dissatisfaction about the customer service. I got so fed up with this place that I had emailed Ford Canada with my problem and there response was thanking me for my concerns, and that they were not aware the shutter problem existed when my car was purchased. OH IM CERTAIN YOU WERE WELL AWARE AND YOU ARE MOST WELCOME. At this point my vehicle STILL shutters EVERYDAY. Its sad that I am afraid of dealing with this dealership in regards to the shutter problem. This is definitely the condensed version of my experience. I truly wish I had put my excitement of getting a new vehicle aside, did some research, and went to a different dealership for a vehicle. After a few years of dealing with this dealership, I would strongly recommend NOT purchasing a vehicle here. - Lexie Solomon

James Porteous

This was my first experience with dealing with Pinewood and I was really not going to commit to anything going there this day. I was only going to check out some of the newer vehicles and get kind of a price range on some vehicles. I met a sales person Ray and he was excellent, there was no sale pressure and we discussed different versions of motors and vehicles on the lot. Ray did everything to make me feel comfortable about the deal and Im sure I could of had a similar vehicle in southern Ontario for maybe a little less, but I really wanted to support the north and Im sure with the local dealer support I will be happier. I can only say all the people I dealt with were excellent in making this deal feel right and I am very happy with the vehicle. Thanks to all the Pinewood staff involved with this deal great stuff.

Nicolas Rabaa

I went in to get my stereo fixed as the bluetooth stopped working. I went in twice to get the same thing done and I was given a huge hassle. First the tried to bill me for the work the second time, I refused to pay as it was the same issue I had earlier. Then they tried to tell me that it is not covered under my extended service plan, which it is. Then the service guy actually when giving me the brochure to explain that it wasnt covered, dropped the brochure on the floor and told me to call the manager tomorrow. I will not be going back to PineWood ever again. I will rather take my truck to Nipigon and get it serviced there where they appreciate people coming into the dealership. They do not treat customers like garbage. PineWood Ford has lost my business forever.