Kia of North Bay

Reviews 5

KA

Karaderek Glover

Wow! DO NOT BUY HERE! Bought a used toyota . Went to pick it up after safety etc.. and found a chip and crack in the winshield, brake rotors were supposed to be replaced all around, and nothing was done. Turned around and confronted them with the issues and they said they knew nothing about the crack and it probably happened while I was driving. They then said they didnt know about replacing the rotors. They sent me to an auto glass place to fill the chip/crack and the tech said he suspected it was there for some time. I called Kia and the service manager then admitted to knowing about the windshield and they still saftied it anyway. He also said no one told him about the brakes, but my sales guy swears he told them about the brakes. Next I aksed them to find my winter tires which were included with the sale. Since I couldnt trust them I wanted a conformation email sent with the location of my tires and brand of tires we had. It took two weeks for them to find them, because no one knew how to use their program. This was a lie because when the service manager came back from vacation, I asked him if no one was trained to find tires and he said YES there are people trained , wow big suprise. Next, my vehicle had to go back (winshield/brakes) so they lent me a car. When it was ready I returned their car with the same amount of gas as when i recieved it. When I got my car back a quarter tank was gone!?! They didnt even bother to refill the gas they used. KIA has NOOO customer service. Their service department is awful. I know of four other people that would never return here. There is a reason for this. I hope this will help you. If I knew how bad the service was I never would have bought here. If you really want a Kia search for a dealership that has GOOD reviews, as Kia Noth Bay has none (like I said "for a good reason")

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JO

John Kuehni

My parents age 81 and 77 attended KIA in North bay for service because it was making a noise in the rear end , they own a 2015 Kia . The vehicle was inspected and my parents were advised the rear tire has a nail in it and it can not be repaired . KIA North bay ordered two new tires and never even put on the spare tire for my parents , KIA sent my elderly parents home with a leaky rear tire with a nail still in the tire , I attended my parents house which is approximately 60 km from North bay to find them with a tire with very low air pressure on the vehicle. I put the spare tire on so they could drive safely. I attended KIA and spoke with the manager and the salesperson my parents deal with . I was assured they would take care of the situation and it was not right that my parents were allowed to leave with a dangerous tire on the vehicle. I was assured by the manager and salesperson they would contact me . I left my contact information It has been over four weeks and not even a phone call from KIA North bay .to say they have rectified the issue . No phone call from the service department to say the new tires are in . To make things worse I took the tire to a garage and they removed the nail and put a plug in the tire and said it is good to drive . They have driven now four weeks with no issue. KIA had my parents order two tires through them for over 400 dollars when the tire needed a plug . Was the tire unsafe with a nail in it YES was it leaking air YES Did it need to be replaced or plugged , it needed a plug Did KIA try to upsale my parents to two new tires ???? Will KIA Northbay ever have my business NO.

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CA

Catherine Benoit

Horrible Service! The service department is always trying to squeeze money out you. Everytime we go for an oil change they say we need more work. They say youre breaks are finished when they arent. They cant even order youre warranty parts. My rearview camera stopped working and had to be replaced they said they would order the part and call me back. I waited 3 weeks and never got a call back. I called myself and the parts guy said they had given my rearview camera to another customer. So I waited another week to have it changed. I went in again a month ago my engine light was on and my AC stopped working. I needed 3 parts to fix all my issues I reminded the guy at the counter of our last incident and he promised to call us when it arrived. I waited 2 weeks and called myself since I never got a call. Turns out they never even ordered the parts. So now I am still waiting on them to order call me to fix my vehicle. We also own a 2008 Ford Focus and a 2010 Dodge Ram and this 2014 Kia Sorento and our Sorento is the worst. I wonder if we got a lemon of a car for all the maintenance we have had to do in the past 2 years! We only bought another Kia because I loved the service at the Sudbury Kia when we lived there and thought the North Bay Kia would be the same. I was wrong. They wont even change my car starter that came with the winter package I had gotten with my SUV that stopped working after a year.

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WE

Wesley Jones

Just purchased a used fiat from this dealer. Since I purchased it, less then 2 weeks ago,they have had about twenty percent of the time. When I bought it the sales man told me that I could take it there for service. There was a problem with something in the light And they hooked it up to the computer and they cant service the car. They sent it to another local dealer to see if they could do it. When they called me to tell me the car was ready I inquired about what was wrong and I was told "I am not sure, but its working right now". When I inquired if they were able to hook it to the computer again I was told I dont know. I feel that if the salesman didnt know if they could service it he should not have said I could take it there. Also I feel that if you are having repairs done to a vehicle you should know what was or was not done so when the client asks you can give them an acceptable answer so the client feels informed about and secure in the knowledge that the car was in fact serviced properly and that the whole issue was delt with. Never again will I deal with this company. Extremely disappointed in services provided. To give credit where credit is due they did not charge me for this issue as it surfaced within 2 days of taking possession of the vehicle

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BO

BobbyJoeXForgotenSB

Ok i will give the benefit of the doubt when it comes to BUYING the car, buying the car was a very easy and pleasant experience. but DO NOT go back for servicing cause you are wasting your time we had this happen 3 times, one being today, where the car HAD an appointment, the previous times was to get the tires changed, we had to arange 3 APPOINTMENTS to get the tires changed because they kept "forgetting" to put it on file that the car was supposed to come in those days. we call up to reschedule the first one, ok thats done, second time around, we go and they tell us "both appointments were never booked", wonderful. at the beginning of the week, there were 3 things that needed to be done to the car, we needed the bolts tightened, get our second key for the car (that is another can of worms, they said they would have that for us in january but again, they kept "forgetting" to order the key) and to fix some exterior damages. they said "ok we have you to come in on friday" which was perfect since saturday we are leaving town, well... today is friday... now we are going to Canadian tire cause oh yes, once again AN APPOINTMENT WAS NEVER BOOKED

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