Hopper Buick GMC

Reviews 10

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Robyn Crofts

One star is to much, if I had the choice there would even be a star! I am disgusted by the way I was treated at this dealership. This was by far my worst experience EVER, with any human being. First we go in, I was looking to purchase used but was open to the idea of new. The minuet we walked in we were greeted by a man named Terry. One of the first things he said to us was that his name was on the side of the building. I didnt think anything of this at the time. We test drove a 2010 Honda Civic, nice little car, which was advertised as being sold certified. So we finally sat down to speak with this man... excited for a possible purchase. When we got down to it we asked to see a car proof, which was not ever physically handed to us even upon request, as we continued he told us he was going to sell us the car "as is" but when taking it to the licence bureau the company would flip the car to certified. This was to save us an administration fee of "$398.00" and instead we would only pay $175.00. This wasnt making any sense to me... the car was advertised as certified at $8995 plus taxes and licensing. I went home and thought about it, brought a family member up with me to take another look at the car. When we asked to see the car proof again he would not physically hand it to us, but instead curled the paper so it was out of our view and said everything was fine. When we asked if we could bring it to our mechanic he seemed infuriated, and said "Fine take it there and Ill sell you the car same price but as is, with no certification". The entire time this man was nothing but demeaning and rude. We left and spoke with a few officals, only to find out that what he was doing was ILLEGAL. He could not advertise that car as certified at the price it was listed and sell it to us as is. It was also illegal for him to add a $175/398 admin fee as it was not listed on the advertisement for the car. The following day he called me, when I answered I told him we were going to keep looking around. He seemed offended and continue to say "Ohhhh really.." I explained to him I had spoke to a few officials and that he was overcharging me, he quickly got off the phone to speak with his sales manger (the sales manager mind you was the one that approved the price we were discussing for the vehicle and the additional charge that was never to be there), and then he would call me right back. To my surprise he actually called back, he was as rude as ever and then tried to convince me to go with a lease of financing. When I explained to him that I would not be financing and that I would pay cash new/used he continued to say that "you couldnt do that, even I cant afford to pay cash for new". At this point I was fed up... I explained to him that this demeanor and treatment was the exact reason why he would not be gaining my business. To make a long story short this man was BEYOND rude, he was over charging us yet trying to make it sound like a sweet deal, and what he was doing was ILLEGAL. Buyer beware... if a car is advertised as X amount of dollars plus taxes and licensing then thats it.. there are NO additional charges/ admin fees as those are included in the price! Also when a car is advertised as CERTIFIED then it comes CERTIFIED, it is illegal to sell that car "as is" if its ad said certified. I will never return and you can bet every person that is close to me will not ever be doing any business there. I was HORRIFIED.

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Heather Racicot

I purchased a beautiful GMC Sierra Elevation in May of 2016. I contacted Meg in sales and told her what I was looking for and within a couple of days she sent me a pic of the perfect truck! The handsfree OnStar system is fantastic with my iPhone and I could never go without a back-up camera ever again. Meg was detailed about the financing options, the registration with OnStar, and the extended warrantee options. Within a week, I broke something on the truck (completely operator fault) and when I brought the truck back to fit it, they took care of it quickly and didnt even bill me for the repairs. Im completely satisfied with Hoppers! I would recommend them to anyone and will be going back to get my next vehicle.

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Jasmin Costache

Buyer Beware! The service @ Hoppers is terrible and dealing with them is painful. Firstly they sold us a lemon which they will not admit. This may not be the case when you buy new, Im not sure but we bought a used van (3 years old) and within the first month had problems and had to spend our own money to fix them. When I called them to tell them about the latest issue (3rd major issue in a year) they asked how I liked the vehicle otherwise. (?!)

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Joe Mak

Ive had good and bad experiences. Its a toss up. Some people are nice, some not so much. Sometimes they do good work that Im happy with, other times not. Never bought a vehicle here though.

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Serge Giroux

Our experience was a good one. We dealt with Tom Brown, very courteous and helpful. Even though we did not purchase a vehicle from Tom or Hopper we were very pleased with his service.

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John Doe

Terrible service, right from the start... I do not and will not recommend this dealership to anyone looking for a GMC truck!!! Beware!!

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steve brown

Sales and service are great. Would recommend if buying a new vehicle

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Christine Evans

Great service everytime!

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Roger Laperriere

Good service

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Paul Presseault

Nice to wish

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