Category: | Car Dealer |
Address: | 2097 Long Lake Rd, Sudbury, ON P3E 5H2, Canada |
Phone: | +1 705-522-7777 |
Site: | sudburyfinecars.com |
Rating: | 3.7 |
Working: | 9AM–7PM 9AM–7PM 9AM–6PM 9AM–7PM 9AM–6PM 9AM–3PM Closed |
JE
jeezus eightyfour
Ive had mixed experience with this dealership. Just lately I noticed that the car was going through a lot more oil than it should. This past summer I had an oil sensor replaced because it was spitting oil. I just checked it again and sure enough its leaking oil again. Not spurting and making smoke like last time but just a gentle but steady trickle. This would explain where all my oil is going. Another time during maintenance they told me my brake pads had enough life to make it until the next service. When the next service comes of course the pads are completely worn to the point where my rotors are worn out and scored. So they needed to be replaced too. There has been a loud vibration and grinding noise coming from my shifter around 4000 RPM. They cant seem to find the issue or maybe they dont want to because it involves too much work for a warranty repair. Im generally dissatisfied with this dealership and I would recommend going elsewhere.
AN
Andrew Jorgensen
went in today to cross shop a c-class to a Cadillac ATS. waited 15 minutes for anyone to show up. when i finally found someone (turns out she is the sales manager) (what a horribly unpleasant woman with no interest in her job). I told her why i was there and that i would like some information on the car, its options as well as financing information and perhaps a test drive. I was told that i should make an appointment and that she was far to busy standing around chatting at the back of the adjacent Subaru dealer to help me. i asked for a brochure as unfortunately this is the only local dealer and after waiting another 5 or 6 minutes without her returning i wandered around the dealer to find her chatting in the back having no interest in sales once so ever. If this is the MB experience then expect my business to go elsewhere, both Audi and Cadillac are much more attentive.
TR
trout lily
No respect whatsoever for the customer. One time I brought my car in for a scheduled service and I told them I knew the tires needed the air pressure corrected, was told of course, thats part of the service. After I got my car back I checked the tire pressure again, and it had not been corrected, had to have them bring it back in. The next service, I was warned, would be expensive. I asked if they could give me a list of the things covered for the scheduled service. Just, NO. Cant do that. Will not do that. Guess I dont need to know what Im paying for. Just hand over my wallet and say thank you, dont ask questions. Guess that works for some people, but not me. Needless to say, I havent gone back. Its a pity - Ive owned 3 Subarus and love them, but with this dealership, the third will probably be the last....
MI
Michael Smith
...a big thank you to Brian, George and Rob (as well as everyone else in the shop) for your ongoing, attentive and personal level of (tremendous) service that ties in the excitement of the purchase with the care and consideration that goes into service and warranty of my (incredible) vehicle. Brian showed (and reviewed with) me all of the alternatives and options when shopping based on my individual needs and past purchases. George and Rob were there to answer any and all (and there were many) questions about the vehicle I ended up driving away with. Really and truly a family business, one that I can and will recommend to anyone looking to invest in a vehicle. Thank you!
CA
Caitlyn Quinn
I bought a used Subaru in 2013 for around 15K. The process was mediocre (nothing special but nothing horrible). This being my first car, I decided to have it serviced with the dealership. About 18 months after I had purchased it I had it serviced and it cost 3.5K. The cost was surprising, especially since I had brought it in for servicing versus needing it to be repaired. They did not inform me before hand what I was looking at in terms of cost. I brought the invoice to a trusted mechanic who told me that I had been "overcharged on the brakes massively". I will just stick to my trusted mechanic from now on. If you want your Subaru serviced by the dealership - go to North Bay.
MA
Matt Rahn
*****TL;DR - Broken promises, Stunt driving, Poor personal skills.***** Very poor dealership experiences. Avoid this dealership at all costs. Sales had an appt to meet with me at a predetermined time. They tried to cancel. When we got there early they made us wait for 45 minutes. Bought my WRX from Goldfleet in North Bay for a better price, and got better service. Brought my car in for warranty work, they took it for a joy ride well over the speed limit. All was caught on camera thanks to my trusty dash cam. Service Manager and Dealer Principle were very hard to deal with while trying to resolve simple issues. Will continue to avoid this dealership.
OL
Olivia lapierre
The receptionist quoted me a price for an oil change which ended up being over $100 more than she had told me. When I got my vehicle back and was driving my engine oil light came on because they didnt even put enough oil in my vehicle, which they had charged me for. After this I called them to complain and she told me to come back in so they could check the oil level even though I had already put more oil in my car. They didnt give me the services I was paying for. Ive been driving for many years and I have never had this problem with a dealership, will not be returning.
BI
Bill
Lynn was good to deal with but some of the other staff are not very pleasant, especially the other women. The guy at the service desk has been good, but the cost of simple maintenance is way too high. One woman at the service desk was pretty snotty when I said that I didnt want their "total service" instead of just an oil change. Even the waiting room is pretty crappy. I guess they can get away with this because they are the only dealer in town. Ive been to other Mercedes dealers and this one is a joke in comparison.
A
A Private User
After a friend praised his new Subaru, we explored it further online. We drove to Sudbury, met a salesperson who was friendly, informative yet not pushy. The test drive of the Outback was comfortable, so we felt right at home immediately. Comparing features, prices and salesperson friendliness with the other two vehicle dealers we had looked at convinced us Sudbury Fine Cars was the place where we would get the best car, deal and treatment. Everything was done and ready when promised. We’re happy.
JO
John Provatopoulos
I have owned two cars from Sudbury Fine cars, a Subaru outback and my current vehicle a Mercedes GLK going on 7 years. The people at Sudbury fine cars are always courteous and fair, when my GLK needed a major repair just a few weeks after the warranty expired George personally called the Mercedes head office to have it covered as the millage on the vehicle was very low. Even if you just own a Subaru they will give you a ride to your work place and back for routine scheduled maintained.
AL
Alex L
Poor quality mechanical work ... work had to be redone (more than one instance of this occurring) .... extra service work was done and charged without my prior authorization...very expensive When I needed some warranty work on a year old vehicle...I was told by the service manager to go back to the dealer I bought the vehicle.... I did get the warranty work approved at the other dealer Poor Quality of Work, Lack of Customer Service, Very Expensive AVOID this dealership