Need A Car Sudbury

Category:	Motor Vehicle Dealer
Address:	2030 Kingsway, Sudbury, ON P3B 4J8, Canada
Phone:	+1 877-739-9281
Site:	needacarsudbury.com
Rating:	2.9
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–6PM 9AM–4PM Closed

Location

Photos 20

Reviews 6

Stephanie St. George

My husband and I are spending almost $30, 000 on a 2015 Jeep Cherokee that we began financing from Need A Car Sudbury at the end of May/17. When we test drove the vehicle both the tires and windshield wipers were shot. When we went back to the lot to pick up the vehicle after the mechanical was completed, there was used tires on it that will last about another year and the windshield wipers were not changed. We only recieved 1 key and we requested a 2nd key and they stated that they only had 1 and they will call Dejardins in Toronto for the 2nd key. I called weekly and asked about the key and was told everytime that they couldnt get a hold of Dejardins as of yet. After the 3rd week of thier game playing I requested that they make a key for us as a key costs over $300 to be made. They told me that they will purchase a key for us at some place on Lorne St for the next day. The next day I drove to the key place on Lorne St. from Wahnapitae just to pick up a valet key. I called them and was upset that they wasted my gas for a key that will just lock and unlock my vehicle door. I mentioned that when leaving the lot on the day of purchase, my husband stated the mechanical should have never been passed with the windshield wipers and I told her that I had a very scary ride home from work a few nights prior as it was raining heavily. The women I was speaking with told me that I shouldnt be driving and my husband is not a certified mechanic and in other words said he doesnt know what hes talking about! Really? If it takes a certified mechanic to tell that her that windshield wipers are shot...who shouldnt be driving?? She also told me that new cars dont come with 2 keys anymore. I then called Laurention Chrysler to inquire and was informed the opposite. Some people need to get thier facts straight. I dont recommend purchasing a vehicle at Need A Car Sudbury to anyone...youre better off going to a car dealership!

Amanda Sikes

ONE WORD... RUN! Worst dealership to deal with, very rude and dishonest people. Kept giving us the run around about when the vehicle was going to be ready was supposed to be ready on a Monday and kept telling us there were these different problems everyday. Final straw was they called us on Wednesday evening to say the car was still not ready and that it had ABS and Traction Control lights on the dash that were still on but the safety had already been done on it some how seem kinda sketchy or what??... To top it all off they tried to tack on an extra 500$ on the bill of sale with out telling us until we noticed and got it corrected, Then had to pay another 700 dollar safety fee for a car that was being sold certified. I would not recommend this night mare of a dealership, they talk about customers credit scores and how they have bad credit behind there back while new customers are in the office thats breach of confidentiality right there. They sit at there desks smoking a E Pen while customers are in the office so much more to say about this sketchy dealership. The big guy JOHN is not afraid to tell people off and hang up in your face so look out he is VERY rude. Yes they did give us a rental car after numerious calls that shouldnt of had to be made by us the customer, also the rental car didnt come with an ownership or any paper work what so ever. The car shouldnt of been on the road, front end is ready to fall out struts ready to go through the trunk. To many red flags thankfully got our deposit back and ran as fast as we could. I would rate -5 stars if I could.

Lexi Larocque

Me and my boyfriend bought a car from these people. Initially we were supposed to pick it up late April, but the girl we were dealing with said if we could come up with half of the initial payment, we could pick it up the first Thursday of the month. So we did. While this is my boyfriend and Is first car purchase, we decided to be more than thorough. We didnt want to get screwed over so early in the deal. We talked to the car sales person and we agreed that our first payment would be coming out on a Thursday. I even confirmed the ENTIRE DATE (months, day of the week, day of the month) to insure that there would be NO CONFUSION. I had it so the payments would come out on my pay day. Well turns out my first car payment came out 2 days BEFORE the agreed date. Needless to say there was money in my account so it bounced. Wasnt impressed. The girl we were dealing with was very patient and didnt beat around the bush with us, however the lack of honesty made it so we would not be purchasing another car from there.

Ron Val

My husband and I purchased a 2014 Ford F-150 through Need A Car last week and we couldnt be happier with the entire experience! My husband dealt with John on the phone and in person a few times before we made our decision to go and take a test drive. Coming from a small town we really value customer service and I can say that our entire experience with the staff there was exceptional. We went down for a test drive and were very happy with the entire experience. We dealt mainly with John, but Andre was also very helpful with taking us into the shop to be able to look over the entire car for ourselves. Once we made the decision to purchase, they pushed through all the paperwork very quickly for us and we were able to drive our car home that day! We were treated with respect and as not just another potential sale We will absolutely return to Need A Car in Sudbury for our next car purchase!!!!

Ginette Belanger

I agree 100%. We bought a car and the tires passed the safety check and I went back more then once and they laughed at my face then pretended they do it but its not a complete mechanical. Also had a noise in the car they send me to their repair shop they told me everything is ok. I had the car about 1 year and a half and now have problems at the front end of the car but they wont admit theyre wrong. There liars and scams. We brought tires for the exchange when we brought our car in they told us they would give us money for those tires brand new never got a cent. They told us they would pay difference in payments for the purchase of our vehicle and were still receiving bills from a company that we still owe them money so nothing was settled. Please do not give them business. All they do is make promises never kept.

David Rochon

Car wasnt cleaned, said it would be ready on monday and only got it on the friday. Kept telling me it would be ready the next but they would never call me back back even though they said they would. Would negociate and wouldnt throw in a 2nd key set with the car (value of 6000 for a 2003). For all the inconvenient, i asked to have a full tank of gas and they accepted it. Next day they brought the car with half a tank withouy having the courtesy to tell me they werent going to fill it as promised. They also said they would find me winter tires and i had to remind them multiple times that i was still waiting for some information. Still waiting and it been 2 months lol I would never go back there with that kind of customer service.