Taylor Ford Lincoln

Category:	Ford Dealer
Address:	10 Lewisville Rd, Moncton, NB E1C 8M7, Canada
Phone:	+1 506-857-2300
Site:	taylorford.ca
Rating:	4.2
Working:	Closed 6:30AM–6PM 6:30AM–6PM 6:30AM–8PM 6:30AM–6PM 8:30AM–5PM Closed

Location

Photos 56

Reviews 5

Rémi Gauthier

Had my tires change two weeks ago. All of my brand new 20 inch wheels were scratch during the process. The gentleman at the service desk came out and took pictures of the damage. It was pretty clear the damage just occured since you could see the dust was removed where the wheels were scratch. Left the dealer that night very angry since the service manager didnt want to take the blame for it. He told me he needed to speak with the mechanic first and that he would call me back the next day... Next day, the service manager insisted that it was impossible that they were responsible for the damage. He even made me go have a look at the tools they used... Wow! And the guy didnt want to see the damage the day before and sent someone to take the pictures... After insisting, they ordered new wheels but i really felt they did everything to convince the damage was allready there. Good thing i notice the damage before leaving the lot.... Had to take a new appointment to have my wheels change. Appointment was at 8:15. Took the lady 20 minutes to fill the work order. At 9h30 they came to see me because they couldnt find the lock nut. (The one they used 2 weeks ago but nobody knows where it was put). My point is after 1:15 minutes of waiting, they were just starting the job and they knew i was waiting. I told the lady at service desk i didnt understand why it took them so long to start the job because my appointment was at 8:15. She was REALLY RUDE!!! The answer a got was that they were busy... I was than told that I would have the truck back at 10:40.... 2:25 to have 4 wheels balance... 2:25 hour that i wouldnt have lost if they job would have been done right the first time... Best one is that the manager came to explain why it took so long ... he said he ask the mechanics to take their time to make sure they dont scratch the wheels... he probably didnt know that I was well aware they didnt touch my truck until 9:30. To bad lying is what they think is doing a great customer service. The fee is 30$ more expensive to get you tires change here. Make yourself a gift and go somewhere else. On top of that, the mechanic was counting its time while he was not even looking at my truck... i would think twice before asking for a job that is not under warranty!!!

John Harvie

I would need a lot of time to write all my experiences. I will try to condense. I had a good experience with Shannon when I bought my new Lincoln. I really hadnt planned to buy another Ford but she talked me into it. After that my experiences with service were not stellar. They were so bad that I wrote a rather scathing review when asked by Ford Canada to do a review. On the question do you love Lincoln Taylor Ford I gave the lowest mark possible. But then a wonderful thing happened. They appeared to listen. My car was in the shop for some technical problems when I wrote the review. Following that I had an above the call of duty phone call from Roger (one of the advisors). Not only was my car fixed 100% but he took the time to phone me and go over the diagnosis which required considerable flexibility on their part. I really appreciated the call. I am not that hard to please. A smile and a thank you usually do the trick. Roger even went out to the parking lot to test my keyless entry code to make sure it worked as I had never used it before and I needed to in order to pick the car up after hours. Then a few days subsequent to Rogers call I received a call from Rick the service manager or something like that. Once again they couldnt have tried harder to please. I appreciated that as well and next time I go in to the dealership I will ask for a tour. So things are on the mend and I thank the staff at Taylor Ford Lincoln for listening to this crabby guy. Heres hoping things continue in this positive vein.

marc cormier

Until this year I had nothing but good thing to say about Taylor Ford. It felt like home but the walls came crumbling down! I brought my truck in under warranty with an issue but I got it back with the engine light turned off saying that they couldnt troubleshoot until the engine started sputtering again. But they had good news for me and they finally did the bulletin on my truck for the timing chain which had been rattling for 3 years. It was my lucky day as this included a free oil change. The following month the warranty ran out and the issue came back. Spun bearing on the motor with a 10,000$ bill to fix on a 5 year old truck with 90,000 km. 95% of the miles were to commute to work, the rest of the time I was hauling a 4000lbs RV and the truck is rated for over 12000lbs. BUILT FORD TOUGH! To top everything off they informed me that it wasnt a complete oil change. They changed the oil but not the filter. I have a minimum 2 month wait as the motor Is back ordered. I have been told many times that a spun bearing is the result of lack of oil or bad oil. Taylor Ford were the ones that changed the oil but I am stuck with the issue. PLEASE HELP!

Denis Gaudet

Its been very frustrating dealing with this dealerships service department first of all when you make an appointment its not to get it in to a mechanic but its an appointment to talk to an advisor, wtf. Your vehicle will eventually be seen by a mechanic sometime that day, last time I had my car in they told be it would take about 2 hours, 6 hours later my car was ready??? Its very apparent that they dont value our time. I was told to bring my car in at 7 this morning its nearly 9 and my car as yet to go in, I really like my car but it will be my last Ford because of the service department! Ok so the rest of the story I brought my car in because of an oil leak after I had my oil changed at this dealership, when I booked the appointment I asked if I could bring it in later and I was told that they may not get to it that day but he said between 7-7h30 is fine. Come to find out that the mechanic only starts working at 8! My car was seen by the mechanic shortly after 9, the service manager called to a apologize and told me the reason they wanted me there at 7 was for my convenience? I assure you there was nothing convenient about it....

Anonymous

I have service done a few time, but this time just 3 stars. I owe 2013 F-150. 3.5L V6. I have a pre-paid maintenance plan. My batteries is out of warranty by 39 month but there is a pro-rated on the battery 100 month. I did not see this on the bill. 750 cold crank $194.00 plus taxes $35.00, plus $35.00 labour, 5.00 for other. Also the person was working on the truck forgot to test the battery.. I hope he did not missed the other work.. $270.00 for everything.. All I want to see why I did not get my pro-rated the old battery.. If not, I take the new one back and get my money back. I do like Taylor Ford.. I glad I let them know my old battery was not tested before my long drive across Canada this would be very bad if my truck will not start in the cold weather.. Thank You, J.L