Subaru of Moncton
| Category: | Subaru Dealer |
| Address: | 1050 Aviation Avenue, Dieppe, NB E1A 9A3, Canada |
| Phone: | +1 506-382-8889 |
| Site: | subaruofmoncton.com |
| Rating: | 4.2 |
| Working: | 8:30AM–8PM 8:30AM–6PM 8:30AM–6PM 8:30AM–8PM 8:30AM–6PM 9AM–4PM Closed |
Location
Photos 34
Reviews 19
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Joanna W
Love my Subaru (like the radio commercial says), but overall not a great experience with this particular dealership. I have had a few too many bad experiences where I have left the dealership very angry. The time when nobody called to tell me my vehicle was ready. I had to call last minute to arrange the shuttle to pick me up from work and when I got to the dealership all the lights were off in the Service area and everyone was gone home. A salesmen had to turn on the lights, find my keys, invoice me & allow me to pay. Or the time they told me my 1 pm appointment would take 30 minutes. After 45 minutes of waiting I asked if it was almost ready and turns out it wasnt even started yet. I understand appointments can run late but why wasnt I told while I sat in the waiting area? Instead, the lady working at the service desk was incredibly rude saying "she was too busy" to let me know. I had to take the shuttle and was late getting back to work. These are just a few examples of my poor customer experience. I will give them 1 star for the very nice technician (forget his name) who drove me in the shuttle to work another time (and picked me up), when the normal shuttle driver wasnt there. If you are looking for a Subaru, I do not recommend this dealership.
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Nick Fanelli
I dont know are any dealerships any good at service? They are always swamped, but I am typically pissy by the time I get to talk to someone; because you never get acknowledged of your existence until they are ready to talk to you. Maybe I am just picky, but three times and three different people, same response. Maybe that is a management issue. I just need a, "I will be right with you." Also, I have brought my car there three times for service and I am not sure why they ask me for my phone number. They have never called me to tell me that my car is ready. Luckily I dont use my car while I work, and I just show up at the end of the day hoping it is done. But the work they have done has been good. Maybe they should change the department name from "Service" to "Work." It might set the expectation better.
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Louis Routier
Ive been coming here for service ever since I took ownership of my 13 WRX in May of last year. Having recently had to bring the car in for warranty related work, I cannot recommend Subaru of Moncton enough for all their help and most of all patience. Corey and Kyle got me checked in and with a loaner vehicle very very quickly, Charlie performed truly amazing work, and the car has never worked as good as it does now! Its like a well oiled sewing machine now. If youre looking to getting your Subaru dealership maintained, look no further!!
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Betty Innes
I have a 2015 Subaru Forester, love the vehicle, so easy to get in and out of and can see everything so clearly. We get good gas mileage . The Sales staff are always friendly and helpful. The Parts and Service are friendly and will explain just what they did to the car when you have it in for service. When you have an appointment there is usually no waiting, can get right in. Also coffee while you are waiting. The showroom and waiting area are so clean, a pleasure to visit. .I would definitely buy another Subaru.
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Christopher Harquail
This a great dealership in many aspects. Their sales team is always happy to help you. We own two Subarus. Our latest one we bought here with the Sales manager. They were extremely helpful and understanding. The Parts manager and the Service manager are great people. Although very busy, they always have time to talk and answer any questions. The new General manager has a great vision for the dealership and is involved in community events. This team really understands what it is to be part of the Subaru brand.
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A Private User
Went to their website and found all the information that I need for purchasing my new 2008 Impreza, their staffs are friendly and helpful. Have had wonderful experience with the dealership from the sales to service. Also they are opened from Monday to Saturday for the service which is very convenient for me.
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YVON CORMIER
We bought our first Subaru in 2015. The sales lady and other staff were very helpful to us. I had problems with the service staff at first but since the dealership has changed ownership, the service seems to be better. They are very busy but always courteous, even though they are short of staff.
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Reg Deroche
Service desk is very professional in their approach to customer.Reception very helpful in directing customers to the right person or location.Salesman if not busy will stop and carry on a conversation which helps pass the time while you are waiting for your vehicle.
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Joel VanKoughnett
Been in to fix the same issue three times.. still not resolved. Service team either lazy, untruthful, or inept. Wouldnt recommend this service department to anyone. Heading to Saint John for my next appointment.
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Nathalie Gauthier
I bought a Subaru Crosstrek from Royce Wilson today. He was very accomodating and very friendly. It was great doing business with this dealership. I feeled very welcome there :)
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Sandra D.
Good service. The sales manager needs be a little more leanient on his pricing when selling cars as other dealers outbid him. The service dept. is great. Nice dealership.
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Adam Pridham
Recently bought a used car here. The salesman I worked with was friendly, and we hammered out a price quite quickly. I would be fine with buying here again.
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Luc Richard
Just bought my 3rd Subaru from Subaru of Moncton. Sales & Service team are nice and good to do business with. I will definitely buy my next Subaru here.
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Sylvie LaFrance
great service! get my oil changes done here regularly. Friendly staff and reliable.
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Eric Hervet
Love the car (Outback), love the service, nothing to complain about.
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Christine Harquail
Great sale service! I enjoyed my first subaru purchased.
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Mike Merci
Love the car and love the service
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Millie Landry
Under new ownership - too bad.
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Geraldi Junior
Very nice place
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