Steele GMC Buick Fredericton

Category:	Car Dealer
Address:	1135 Hanwell Rd, Fredericton, NB E3C 1A5, Canada
Phone:	+1 506-453-7000
Site:	steelegmcbuick.com
Rating:	3.6
Working:	Closed 8AM–8PM 8AM–8PM 8AM–8PM 8AM–6PM 9AM–2PM Closed

Location

Photos 58

Reviews 7

Scott Ronis

One year ago, I received a note indicating that my car (Pontiac Vibe 2006) had major recalls for a faulty airbag and that Canadian dealers did not have the parts. In this time, I also found out on my own that there was another recall for a very serious engine problem. Last month, I received another letter that parts were available. When I called to set up an appointment, they said they would need to order the airbag part before we could set up an appointment (makes me wonder why they didnt plan on actually fixing the recalls after sending out these letters). I also asked about the other recall on the car, and they said they would need to check it out first before ordering that part (and making a subsequent appointment). After the local dealer ordered the airbag part from regional distributors, I brought the car in question for service (March 31, 2016). I indicated to the service person (Jason) that there were several lights on on the dashboard (i.e., airbag light, engine light) and asked if they would check this out as part of the recall. He noted that they would not, without an additional charge payable by me. I declined. I left my car there in the morning, after he said it would be ready at 12 pm. At 3:30 pm, Jason called and let me know that my car was ready, and he apologized for it being later than 12 pm. When I pick it up at 4:20 pm, I noticed a crack in the windshield (coming from the lower driver side and extending about 5 inches). I needed to pick up my daughter from school at 4:30, but I called after I picked her up. Jason indicated that he noted the crack on the pre-assessment sheet. I told Jason that the crack did not exist prior to my bringing the car in in the morning. He again refused any responsibility. The next day, I spoke with the Service Manager, Mark, who agreed that Jason could have noted the crack down at any time after I dropped off the car, but he said he was not in a position to do anything about it. I asked if he had any security cameras when I came in on the previous week to show that the crack did/did not exist; he indicated that there were no cameras. He noted he would speak to the Dealer Manager and call me right back. He did not. I brought the car in on Monday morning, with the crack now expanding across the windshield (about 30 inches) and an addition crack spidering out below the original. I spoke with Mark, and he indicated that he still needed to speak with his manager. While I was there the second time, I noticed that there is a security camera in the entry-bay garage; after I pointed out the camera, Mark refused to review the footage. At 2 pm on April 4, he called me back and let me know that they would not cover the damage and offered to give me a "deal" on them fixing the windshield ($330). I declined this service. I am upset that I took my car in because of a manufacturers problem and am now strapped with fixing another problem due to this dealership. I find the diffusion of responsibility and attempt to capitalize much worse. I need to bring this car back to the dealer to fix the second major recall, and I am not confident in this company to do so (without other major problems). I will be in the market for a newer car soon, and the GM cars will not be on my list to even look at (maybe the cars are okay, but if I need any service from them, I think I will be screwed).

Marilyn Stewart

Just bought a new-to-us 2013 Cadillac from Alex Todd. What a pleasure!!! He was extremely friendly, but still very professional, as he carefully walked us through the whole process, from the test drive, to the trade-in, to the final good-bye. I have been involved in the purchase of many vehicles over the years and dont remember there being a time when I was shown more respect than I have over the past week. As a woman, this is very important as so many salespeople will talk to my husband and leave me out, even though the car is for me. All concerns were immediately addressed and all issues resolved quickly and to our complete satisfaction. I purposely waited a few days since we picked up the car to write this review as I wanted to be sure that happiness over the new car did not influence my review. Again , my thanks to Alex and Kirk (who handled the paper-work side of the purchase) for their time and patience throughout this process.

Eric BA

I owned a Pontiac G5 which had the well known ignition problem. My car was a death trap which lost power brakes and steering with no warning. I took it to OLeary but they replaced my fusebox for 800.00 dollars and returned the car in the same dangerous condition. Despite service bulletins from GM and lots of people complaining about problems with these cars losing power, OLeary was either so incompetent or greedy that they ripped me off and put me and my family in danger by not manning up and fixing the iginition. Folks, these people are mercenaries who only care about the almighty dollar--dont go near them for vehicles or service work.

Deb B

We just bought a previously owned vehicle from Oleary Buick GMC for our daughter. This is the 6th vehicle we have purchased from Oleary’s and as always we were completely satisfied with the services they provided. Ted Brophy was the sales person who assisted us and we found him to be very outgoing, friendly and accommodating. Oleary Buick GMC has provided our family with several reliable vehicles over the years. It is nice to know that they are there for their customers at both the showroom level as well as in the Service Department.

amanda reilly

Cant imagine driving anything but an oleary vechile. Currently in the process of picking out my 4th vechile from this unbeatable dealership. From the sales floor with Rob Sutherland, through the fiancing department to Robbie and Mark and on to their exceptional service team this dealership is knocking the customer service out of the park. I highly recommend you stop by and let Rob Sutherland show you their amazing vechile line up and find the next perfect vechile for you. From my family to the oleary family, thank you for all you do!

C English

Thank you for making our purchase of the 2007 Saturn Vue exciting. You guys are a fabulous bunch of friendly people and meeting everyone made our experience very comforting. Alex Todd was great! Even though we were buying an older used vehicle, we were still treated us as if we were buying a brand new one from the show floor as well as touching base a week after our purchase to make sure everything was still OK. So thanks again for giving us a great car buying experience and I recommend your dealership and Alex every chance I can.

Doug Law

I own a 2013 sierra which I recently took in for a starting issue which was caused by high alcohol content in my fuel. It was reprogrammed and worked fine. A Lil over a month and 400 km later it started doing it again....same problem, but instead of tracking down what the cause of the problem would be (i.e a faulty sensor) they just reprogrammed it again and told me to change the grade of fuel. So needless to say Im not happy having been told to just pay more for fuel just so I can drive my truck without any problems.