Midas

Category:	Car Repair and Maintenance
Address:	1165 Smythe St, Fredericton, NB E3B 3H4, Canada
Phone:	+1 506-452-7777
Site:	midas.com
Rating:	2.9
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 20

Reviews 11

Iesha Leavitt

Ive been going to Midas for years but after my experience today I will NEVER step foot in another one. I took the day off of work to get some work done on my car that I had made an appointment for the previous week. When I go to check in the front desk guy tells me I have no appointment. After searching and bickering he tells me it was last week and I didnt show up. I made my appointment for May 27 @ 2pm via HIM on the phone, I distinctly remember his voice. They messed up with the scheduling due to not doing their job properly. To top it off he was rude about the situation and basically told me "I dont know what to tell you" "theres nothing I can do". This was YOUR mistake so I expect some sort of apology and you at least to have some manners talking to your clients. This was just another thing I have had gone wrong at this place over the past 6 months. Poor customer service and communication! Save your money and go somewhere that isnt a joke like this place.

Frank E

I brought my 08 truck in to have the AC checked out as it was not working. After an hour I spoke to the AC guy who told me the refrigerant was down and just needed to be topped up. I asked if there were leaks and he said he checked and could find none. A week later it was not working. Took it to Midas in Halifax who did a dye test (thought they did that in Fton), he removed the engine skid plate and found an obvious leak. Called back to Fton to complain as I had to pay again for the same test in Hfx and asked for a full refund. I was offered a refund of the labor charges but not the material charges. I was told by the manager that she understood that they did not do the job but would not refund the cost of material. She said that I should be content with a partial refund. I gave up. Called Toyota and they will do the repairs for about $100 less. Should have gone there first.

Ian Hagerman

This midas location took a 2 year old battery which was under warranty out of my car and charged 230 to replace it without asking. Then they promptly disposed of the old battery so i could not get it back and get my free replacement. Any mechanic who knows anything at all knows a 2 year old car battery is ALWAYS replaceable for free. Also, ahem, someone please justify to me charging someone 40 dollars labour on a battery replacement which would take any layman with no experience less than 10 minutes to do at home. Truly pathetic service, obvious price gouging, and overall a terrible place for service. Save your money and take your vehicle to someone trustworthy who employs legitimate mechanics instead of low rate labourers who just graduated from oil changing college. Will never go here or to any midas ever again. Tell your friends, these chumps are incompetent.

Grant Logan

Me and my girlfriend go to take her Nissan X-Trail in for an MVI inspection, they quote her for 20 minutes labour to replace a licence plate light and high brake lamp. Then proceeded to rewire the entire rear hatch without her consent. Take it home to take a look at the hack job they did to find that they simply twisted wires together, not even using tape on some of the wires! I proceeded to spend the next two hours removing the wiring harness and soldering extensions on the wiring they cut and sealing it with heat shrink tubing. Among all of this, I arrived early for a 2:00 appointment and left at 3:30 for MVI! Needless to say, they will never touch my or her car again. Do yourself a favour and go somewhere else, anywhere else; the work that they did on her car could have easily caused more problems, or worse, caused a fire.

Sarah Boye

Midas in Fredericton is the only place Ill take my car to get it fixed. I used to hear horror stories about the place, but since it came under new ownership, I decided to give them a chance. Ive had nothing but amazing service from them every time. All the mechanics and people out front are friendly and will always ask before doing something to my car, especially if its beyond what Ive agreed upon originally for repairs. They keep me updated, and have always let me know the total cost ahead of time, so there are no surprises - which is wonderful when youre poor with a dying car. I would recommend them greatly.

Yuber Tuber

I had the pleasure of finding that my oil cap was either not secured or not replaced after an oil change at Smythe Street Midas. My vehicle managed to pump oil inside my engine compartment. Im not sure how long it had been this way. Very concerning. When I went in to talk to them about this they simply checked my dipstick and said the oil level was good. How high was my level before it started pumping out? Was it overfull and built up pressure? Always check your level and cap when you leave one of these places. It could be costly.

vaneyjane

Kudos to Midas for having the most incredibly ignorant and rude front counter worker, and for helping me to receive what was quite possibly the single worst customer service experience of my life. Last time I checked, belittling women and claiming I could be arrested for not having my MVI slip showing is not only unbelievably ignorant, its also a fine display of chauvinist bigotry. All of this over an oil change - thanks but not thanks, I will happily take my business elsewhere.

Mo Sampson

The front counter agent who answered the phone was not only polite, he helped me find a part that was very hard to find locally. He also saved me 2 weeks of waiting for the part to arrive from the states. They definitely gained me as a customer in the future. He went out of his way to call around and help me find the part. Every other garage I went to for this part saw me as prey and tried to scam me.

Ted Busiek

Never had a bad experience at this place. On my most recent visit the mechanics were happy to let me come into the garage while my car was on the lift so I could see the issues with my own eyes, and very patiently answered all my questions. Ive seen other mechanics balk or act annoyed when Ive asked to do this, so the chipper "sure, why not?" attitude that these guys displayed was appreciated.

Caleb Bartlett

Avoid Midas Smythe street at all costs! had brakes done and for some reason my trunk wouldnt close when i got my car back..... Owner will try to squeeze every penny out of you, whenever i have gone to midas on smythe my car seems to have more problems when they are done with it than before i brought it in, This shop and Canadian tire are two places you dont want your car to be trust me.

deah leblanc

Amazing customer service. The main guy at the desk is always super friendly and nice. Gives the coupons you can find on their website without even asking. I wanted to find out why my engine light was on and did not have to pay for them to get and clear the codes. Super impressed with them. I will continue to go back for anything I need done.