Discount Car & Truck Rentals

Category:	Car Rental Agency
Address:	817 Prospect St, Fredericton, NB E3B 5Y4, Canada
Phone:	+1 506-452-7620
Site:	discountcar.com
Rating:	2.1
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM 8AM–12PM

Location

Photos 4

Reviews 8

louella billings woods

We booked a vehicle from Discount in Fredericton online in the afternoon on Thursday, Nov. 27 for pick up 9 a.m. Saturday, Nov. 29. We were sent an email confirming the rental shortly after. We arrived at 9 a.m. Saturday and the employee said he had no record of our reservation and kept saying that even after we showed him the printed email confirming the rental. Finally he decided to give us a vehicle, a Kia Rio, even though we had ordered an intermediate vehicle. I am disabled and can not get in and out of a tiny vehicle like this without much discomfort. We came back in the office and reminded the employee that we had ordered and received confirmation for an intermediate vehicle and this one was not acceptable. He said well you will have to wait, we had already been there 30 minutes with the mix-up. We waited another 20 minutes until he handed us another key and reminded us over and over it wasnt his fault and we were not booked. Disgusting service from an arrogant little man who obviously does not know anything about customer service.

Mark Kunkel

I had a very bad experience with Discount Car Rentals on Prospect in Fredericton. After booking online the day before and receiving a confirmation email there were no vehicles available upon my arrival at the rental office. The onsite customer service person was sympathetic but told me there was nothing he could do and that their website is know to be UNRELIABLE!? Just what a customer wants to hear in the twenty-first century. Substandard customer service and no car. One star.

Michael Lewis

Made a reservation-received confirmation number from agent that was quite difficult to understand. Was told by the agent upon arrival that "There are no cars today-thats just how the cookie crumbles". Ended up missing an important meeting while scrambling to make other arrangements-Discount, I beg you to improve your reservation system so as to prevent this from happening to others in the future.

Jiping Pan

I had very bad experience with discount car rental, they dont have location by the airport, but on the email, they have airport address; they told us to charge $ 30 for airport drop off, but they ended up charging us double due to their error or mis-communication between their people. Jiping

Paul-Emile Gallant

Customer service was ok, but the lady behind the counter wasnt able to treat me with respect. I felt that I wasnt important enough for her. Sad...

James Munroe

Parking is limited and dont call the booking into the Call Center ...they will mislead you on availability of vehicles.

A Private User

The phone number forwards to Enterprise at Hanwell Rd.

Amit Chowdhury

Good customer service.