Category: | Car Rental Agency |
Address: | 1970 Wellington Ave, Winnipeg, MB R3H 0E3, Canada |
Phone: | +1 204-989-8510 |
Site: | budget.com |
Rating: | 4.1 |
Working: | 7AM–12:45AM 7AM–12:45AM 7AM–12:45AM 7AM–12:45AM 7AM–12:45AM 8AM–12:45AM 8AM–12:45AM |
CA
Catherine Whitfield
In mid-Nov I booked a compact vehicle for 8 days for pickup on Dec 2 in Winnipeg, Manitoba. When I arrived I was told that the only car available was one with summer tires. Really - are you kidding me??!! Anyone who knows anything about living on the prairies in Canada knows its not a good idea to drive in the winter with only summer tires on the vehicle. Plus, I was informed at that time a snow storm was expected in about 3 days. That certainly was lucky for them because they got to up sell me on getting an SUV with 4-wheel drive, which of course had a higher daily rate. Then, when the temperature was to drop to -24 degrees Celcius one night, I went looking for the block heater cord which should have been accessible on the outside of the vehicle but it wasnt. Not being particularly familiar with the vehicle, I ended up getting up in the middle of the night to go outside to turn on the vehicle so as not to run the risk of having a dead vehicle in the morning. When I called the Budget office in the morning I was assured that IF the vehicle had a block heater, then the cord would be hanging out the front because "they do all the vehicles at the same time". There should be no IF about it in Manitoba in the winter! I then went to a different Budget location and it took 2 people (one of whom ended up checking the internet) to find the block heater cord which was still wrapped up & tucked away. Obviously someone hadnt done their job properly because not all the vehicles had the block heater cords made easily accessible. When I returned the SUV, the person at the counter said she couldnt give me a receipt at that moment because the computer system wasnt up but if I gave her my email address she would get it to me later that day. I waited 5 days - no receipt - so I had to phone them. This shouldnt have been necessary. No apology, of any form, was given for their oversight or for the inconvenience to me of having to get after them to do their job properly. The 3 stars is because the vehicle didnt give me any problems.
NI
Nicole Cunningham
Had a horrible experience picking up our rental today. We prebooked our rental months ago and waited an hour at the service desk (to clarify there was not a long line, it took the customer service woman 45 mins to sort out our prebooked rental)! Despite booking months ago the vehicle we booked was not available for us. Then the customer service woman walked away from helping us twice when people butt ahead the line. When we got to our hotel we looked over our copy of the rental agreement to discover that despite clairifying several times with the service agent our agreement does not match what we were told.
KI
Kildare Stables
We rented a car from the Winnipeg Airport - travelling to Calgary prior to return and the Budget folks were very curteous. The car was a 2015 VW Jetta in excellent condition and maintenance. We were very happy with the service both at pick-up and drop-off. Staff were efficient / quick in ensuring we knew key points about the vehicle at pick-up and that the drop-off was handled efficiently. We really appreciated that Budget didnt price gouge for us to return the car to Calgary. Very good value and excellent service! I would highly recommend Budget after this experience.
RA
Randy Rogowsky
Everything went awesome but one thing... car was given away due to late arrival (I had called to notify of late arrival) and had to wait a bit. These things happen and I didnt mind waiting in the nice new terminal...! Strongly recommend this company for sure. Very friendly staff as well. Affordable too!
LO
louise hush
When our flight was delayed, they didnt mind. We got a lower price because it made our rental just under three days instead of just over three days. We got a better car (Elantra) than expected. The gas mileage was great. The staff was pleasant. Drop off was especially easy.
RA
Rachael Wellwood
I grabbed my baggage at the airport, and was driving away in my rental car within 10 minutes. When I dropped it off to fly out, it took about 5 minutes. The car was great, and the staff were helpful and extremely nice.
EI
Eileen Klassen Hamm
The staff were wonderfully friendly and helpful. Loved the Elantra. And the guys at the return location were so friendly that I had a smile on my face walking into the airport. Thanks!
AA
Aaron Borth
Was in town for business. The pick up was quick and drop off was a breeze. The car was a VW, which was way better then my colleagues Hyundai.
WI
William Yatscoff
It was easy to pickup the car and easy to drop off which was important for us. Good service. Good car.
JO
John Hart
Charged me over $50 for returning vehicle with 7/8th full tank. Customer service refused to help.
PU
Pushpika Karunatilake
An affordable price. We got a very comfortable vehicle. The staff is very helpful.
RO
Ronald Smith
Terrific value for the $. Full load Chrysler 300 for a full day for $36.05 all-in.
CH
Chris Hobbs
Lack on winter tires on their vehicles made for very dicey situations.
JO
johan galeano
Affordable vehicles, nice new models, good customer service.
MO
Moinur Rahman
Very helpful customer service. They will tell you in details.
MI
Michael Bratland
A perfect rental car experience.
CH
Christopher Jackson
Fast & friendly service.
SA
Sara Khan
Fair company!