Visions Electronics

Reviews 4

RO

Rob A

WORST. CUSTOMER. SERVICE. EVER... PERIOD. Went in to check out the selection of car starters after the wicked cold snap we had lately... After waiting twenty minutes for the boys club to finish their conversation at the front desk -- four of them -- while I walked browsed the back counter/Car Audio section, a fella finally decided to come over and say hello... But on the way a young, pretty woman walked in and he made a quick about-face before she was five feet in the door; another one of the guys immediately walked over to her and they both proceeded to chat her up while the other two continued to joke behind the counter. Anyway, after a few more minutes the original fella ended up coming on back to the Car Audio to see me, and I asked him to see some Remote Car Starters. His reply: "...Good, Better, or Best?...". Now, he had a great chance at selling me a top shelf starter twenty-five minutes prior, but at this point I had plenty of time to look up the sales on my phone -- along with local competitors -- and simply showed him the one I wanted to see: namely, the starter on my phone that was listed on sale. He took one look; didnt say a word; grabbed it; scanned it; and gave me a total that was $400 more than the price.... ME: ... ... ... ... HIM: ... ... ... ... After about a solid minute of Grade Two stare contesting, we called it a draw and I asked him how that could be. He turned his screen to me, pointed to it, and said, " Installation: $253.00. Bypass: $100.00 Unit: $179.00 Plus taxes...". I pointed out that on a competitors website the Bypass was included and the price was the same with cheaper installation. He asked where, and I stated it was Best Buy. He literally laughed in my face, scoffed -- I s%$t you not, it was an actual scoffing, like that cheesy blonde guy in Napoleon Dynamite always does -- and said that was "BS"! I told him it most certainly was not BS, and he again said it "...just isnt possible... Best Buy doesnt even have a Car Audio department...". After a solid two minutes of arguing with me he finally agreed to go to the Best Buy website where, lo and behold, there was the car starter I had just researched while he and the Chatty Kathies were gabbing away up front -- WITH the bypass included at the SAME price available at the LOCAL store WITH cheaper Geek Squad installation. He sits up straight, looks me in the eye all surprised, yet all defeated-like... His stone-faced response? Again, I s%$t you not: "...If you can get it at this price, do not give me your money... And tell your friends...". He then saluted me and bid me "Good day, Sir", before walking away. NO offer of a price match. No attempt at any other package. No attempt at a SALE! It was hands down the weirdest interaction I have ever had with a Salesperson, and easily the last interaction I will ever have with one at Visions... Which is sad as I have made many, many purchases there over the years and have not really had any bad experiences until now. Nonetheless, you can rest assured I have and will continue to tell my friends about the deals elsewhere, Sir... along with this story. *Salute right back atcha*

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Jonathan McLean

Couldnt have worse customer service if they tried. I bought a 43" television from the Kelowna location (I live in Osoyoos) but when I got home the box was missing the feet so I couldnt actually use it. When I called and spoke to the sales rep and told him he gave me a previously opened box he said it wasnt possible because there would be a blue repack sticker on the box. There was infact a blue sticker saying the box was missing the feet.... He had one job to do when getting my tv from the back. Make sure its the right one with all the parts. Thats okay, people make mistakes right? I bought the $900 tv on a Friday, by the next Thursday I finally had new feet ready to install sent by the sales rep personally (to me this highlights the managements lack of suppirt). The problem is he sent me the wrong feet. He had one job to do, send me the right parts. No problem, they will make up for this I am assured when speaking to him on the phone. Come to the store so I can get te proper parts and receive a discount on the price I paid. Stupidly I got in my car and drove up there. Guess the discount they gave me.... $33.60. On a $900 TV that Ive had for 8 days without being able to use it, giving me the wrong parts twice and then giving me less than the gas money I used to get there the second time. Unbelievable. I would also like to mention at no point was this dealt with by a manager. I spoke to one on the phone and he couldnt be happier to let his staff member handle it. I will be returning my tv to Visions and will not be going back. I suggest you do the same.

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Terri Hergott

I called Visions about having a TV mounted in a condo. They suggested I have someone out to assess the condo and then get them back to do the install. The assessment was a 50.00 charge, which was to be credited to the actual installation. We went in and paid the $50.00, and the service guy came out to assess. He arrived with no tools, no measuring tape, no stud finder, nothing to write his recommendation on - was basically just there to look around. He told us to buy a certain mounting kit, which would come with all the parts in it - I wrote down his recommendation and his name, and took same to Visions next day. They sold us the mounting kit, but didnt charge us for the install (we assumed we would pay service guy directly). Next day when the service guy didnt show up (and didnt bother to call), we had to go BACK to Visions and pay for install. They did credit the $50.00 assessment fee, but charged us another $50.00 for parts, which were apparently not part of the mounting kit. Finally when the service guy showed up - he charged us another 50.00 for a longer HDMI cable.... which if he would have advised us the length required when he was assessing we could have supplied. When all was said and done we had to make three trips to Visions and it was a 285.00 cost to get one TV mounted. We are VERY unsatisfied customers, and will not be returning to that store.

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Lindsay Ferster

My fiancé and I went into visions on Sunday to take a look at cell phones, as we were being ripped off from our current provider and our phones were old. We arent the most technical people when it comes to phones etc..we had the pleasure of having Colton and David help us. They were amazing!! They were super friendly, knowledgeable about the phones and plans. They both took the time to listen to what our needs were in a cell phone and plan and didnt just try and sell us on something not practical to us. They made it so easy for us and transferred everything over we wanted from our old phones. They hooked us up with lots of extras and treated our 5 year old daughter amazing they were so sweet and kind to her. I would highly recommend anyone looking for a new phone or anything like that to go see Colton or David or if youre lucky both of them as they really are great I cannot say enough good things about them and the service we received! You have gained new customers for life. Thank you for taking the time and all the extra ways you made our experience more memorable. Best customer service we have ever had!!

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