Kelowna Volvo

Category:	Volvo Dealer
Address:	1210 Leathead Rd, Kelowna, BC V1X 2K4, Canada
Phone:	+1 250-491-9348
Site:	volvoofkelowna.ca
Rating:	3.7
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–5PM 9AM–5PM Closed

Location

Photos 21

Reviews 7

Jason Truscott

Spend your hard earned Volvo/Land Rover/Jaguar money in Vancouver or Calgary and save yourself a headache down the proverbial, and literal, road. Nice vehicles, very poor management. In September 2016 I asked this garage for one simple task to complete: A like-new key fob. Due to poor communication from their parts department this said simple task was indeed not completed which led to vehicle shutdown, additional cost to get the reason for shutdown diagnosed by a different, and recommended garage, (A-Plus Auto), nevermind almost $1000 on a vehicle rental. On top of the above, there were a number (10) of other service failures from back in September but after initially emailing the Fixed Operations Manager about these he did not even offer compensation for very poor service. I asked to get the key fob repair paid for and all he came back to me with was half the cost of the repair. Petty. Further, due to a serious lack of organisational policies and procedures, a Volvo recall was not done nor a review of a multi-point inspection I paid for. Even after bringing this to managements attention they did not believe me - thats right, the paying customer - over one of their staffs word. When I asked management if they have a basic procedure to prove that the member of staff reviewed the multi-point inspection with the customer, they stated that they do not. So, basically, the customer is a liar. Interesting way of doing business, wouldnt you say? I had to get Volvo Canada involved because neither the Fixed Operations Manager, nor the General Manager, would consistently answer my emails. Actually, the GM did not even bother. A disorganised and disinterested pair. Could not help but get the impression that because my car is an "old" 2004 they were not interested in my business. Perhaps if I bought a vehicle worth $75,000+ the tune may be different but, again, I recommend spending this amount of money elsewhere rather than at Kelowna Autosport. Volvo owners, take your car to Apple Valley Auto in Vernon. Speak to Randy. Great guy, great service for Volvo owners and any other vehicles he and his team specialises in. If you dont take my advice then, just like my parting words to their "service" manager when asked if he was comfortable with a customer leaving unhappy, "Good luck".

Marshall M

I have purchased multiple Range Rover and Volvo automobiles from this dealership. Friendly sales people, attentive staff and a good service department. Highly recommended.

Eric Martinen

Great service, and I am appreciative of the loaner car they let me use when waiting for my repair to be completed.

Sea Dean

Very helpful staff. Dropping in for a couple of repairs is fine. Pricey of course.

Willowbrook Gardens

This dealer has been involved in a law suit with its customers. Really bad case.

Cherie McKechnie

Luxury vehicles that I love to drool over

Linda Huovinen

they are awesome