Harmony Honda

Reviews 5

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Rachel Rossi

I just wanted to give a huge shout out to Stephanie Elizabeth. She helped my dad get into the perfect SUV (he was looking to downsize from the van he was driving) at a great price a couple weeks ago. Her service was exceptional and we picked out, test drove, and negotiated a price on a vehicle in less than an hour. Unfortunately I cant say the same thing about the finance department. We were paying cash for the vehicle and it took an additional THREE HOURS before we got the purchase and transfer papers printed, paid for the vehicle and got insurance. Stephanie ended up taking us over to Acura to get the insurance done because it was taking so long to get things processed at Honda. Its tax season and Im an accountant, so this extra 3 hours we had to spend at Honda before we could drive away with our new vehicle cost me over $120 in overtime pay, as well as kept a few of my clients who needed to drop things off to me waiting until late in the afternoon when I finally was able to make it into the office. PLEASE hire some additional staff in your finance department, and ones who will stick around for more than a year. I understand there is a high turnover rate in your finance department, and the lady who dealt with our paper work had been working for you for less than a week. Perhaps you could look at hiring internally, and promoting some of the loyal employees who already work for your company into your finance department. Overall I am happy with the service we received at Honda (and my dad was very impressed with how clean your shop was when he got the summer tires put on last week). But something really needs to be done to improve the efficiency of your finance department.

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Sean Birdsell

I live in Victoria, but have family in Kelowna. I was looking for a new van, so decided to get a price from Harmony to try and work a side trip into see family. Because I was buying from afar, I was dealing with the dealership remotely. Im not a huge fan of car purchasing, so I like to do it by email. Its a slower pace, gives you time to think and research, and generally less stressful than visiting or calling. I emailed the dealership for a price, and Quinn got back in touch with me to get started. In short, Quinn basically refused to discuss anything over email, even though I asked him multiple times to do so. I had a very carefully written note with my expectations and requirements, and it seemed to me that Quinn didnt take the time to review them at all. I relented and did call Quinn in an attempt to get him moving, and he showed little respect for my request or time at all. He kept me on the phone asking unnecessary questions, either unrelated to the vehicle or information Id already provided. Eventually I reiterated my desire to communicate by email and we ended the conversation, but Quinn then shortly called me back via my office phone number which I had not provided to him. I felt this was extremely disrespectful of my numerous requests. I fully respect dealers rights to decline to provide prices via email only, or phone, or fax. Its your business and you should cater to the customers you feel best suited to serve. But to drag me along while having no intent on doing as Id kindly asked of you is straight up disrespectful.

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Charissa Ridderbroek

I bought my Honda CRV in 2011 and was really happy with my sales person Gary. He took all the time in the world for me, was very friendly and polite. The last 2 experiences I have had with the service department are very disappointing though. Eight months ago I brought my car in for the B service and was told by Wolfgang that I should have my brake fluid changed,which he would do at a 10% discount. When I went in to pick up my car and pay my bill the discount was not applied to it and they had to get the manager to verify it. Also two days later my windshield washer fluid light came on and the reservoir was completely empty. My oil life computer also had not been reset. Just last week I went in for an A service ( oil change) and Jeff Ian helped me out. I told him that my windshield wiper fluid light came on 2 days after my last service and he assured me that they normally check and top up all fluids. When my car was ready I asked to make sure that they had checked my fluid levels and he assured me they had......and today my windshield wiper light came on again! Completely empty! I am not upset that I have to fill it myself, but I am upset about the fact that they obviously lie about what they check and very likely they do not check any levels at all if they did not notice it was running on empty! In the future I will only be going here for my oil changes as I bought lifetime oil changes with my car, but anything else I will have done at another garage....I am not impressed!

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Colleen Banman

I am happy with my vehicle but not completely thrilled with the service. When we purchased our 2016 Honda Odyssey with all the bells and whistles, we also included the lifetime oil change package. When I brought my vehicle in for the first change, they charged me and when I further questioned them, they told me I didnt pay for that option and I had to produce the paperwork with evidence otherwise. I am waiting for my bookeeper to find our paperwork but in the meantime, it is frustrating that they dont have the paperwork on file. I have also had to go back twice after having my winter/Sumer tires switched because they forgot to hook up the tire sensor. Once is. I big deal, twice is annoying, especially when I have to go back and wait an hour for them to fix it. I did enjoy buying my van there, and they have a very nice facility. The service team is very kind and friendly. I expect to have better service moving forward, but wanted others to be aware to closely go over all details of your purchase to be sure they write in the options you want, and keep their paperwork handy to prove so down the road. Also, confirm that they have re-attached the tire sensors before you leave the shop!

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Allison Leslie

I was profoundly impacted by my experience with the exemplary and professional conduct and courtesy I experienced when I entrusted the care of my mothers car to the friendly and courteous staff whom alleviated all of my concerns. I was immediately addressed, and I noticed how effective and meticulously Randy orchestrated the management of the team he supervised. Staff went out of their way to break down each diagnostic condition that my mothers car required. They were efficient, and had exemplary product knowledge. The atmosphere was friendly, receptive, and collaborative. They were efficient, and went the extra mile to ensure that they addressed any of my questions in an expedient manner. I wish to acknowledge the entire staff in this compilation. I also was impressed by the atmosphere I witnessed. They have a lovely zen garden when you enter the facility. They are community centered, and support local charity. They were charitable and merciful to me. I highly recommend Harmony Honda. I encourage you to take the time to visit their establishment, and to have the same profoundly positive experience that I did. I hope this is well received. Thank you Harmony Honda! Laurie Leslie

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