Cavell Excel Service Centre

Category:	Tire Shop
Address:	1950 Springfield Rd, Kelowna, BC V1Y 7R8, Canada
Phone:	+1 250-860-3793
Site:	cavellexcel.com
Rating:	4.6
Working:	Closed 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed

Location

Photos 40

Reviews 13

Dan Bronswyk

We brought our Nissan Murano in for a oil change, After it was done some time had passed and we started to notice a oil patch forming in our driveway. At first we thought it was my old Chevy Truck parked in the driveway. We quickly figured out it was the Murano. We brought it back to Cavel Tire. Through their own admission they found out the dip stick was not returned all the way into the tube and because of the back preasure created by this particular model it forces the oil out the top. They graciously refilled the oil then cleaned the bottom of the car. A month later the alternator packed it in. The Service Teck at Nissan returned from the service area carrying the alternator , turned it sideways and poured a lg quantity of oil out of it. He said it was probably the oil that caused the failure and that we should go to Cavel for compensation. Cavel refused to compensate us siting the time lapse between when we noticed the issue and when we reported it to them and also the possibility that we had pulled the dip stick out and not returned it... Wrong! We acted in good faith and proceeded when we had sufficient information. THey should have compensated us. I honestly dont know how I could recommend a place that doesnt back their service work. To bad, for this they missed the mark completely. What do they say ? if you have a bad experience you tell 10-15 people...

Douglas Lundeen

In November I was going on a road trip to Saskatchewan and had booked a non-refundable hotel room for that night. When I noticed a tire was low I went to Kal Tire to get the pressures checked. I had bought new tires there in July for about $1000.00. They checked the pressures and one had no air! A visual inspection showed a screw. I went inside and explained my problem. They said they were all booked up but they might be able to fix it by 6pm if I could leave my car. Otherwise I could drive up the street and see if anyone could get me in. My first stop was Cavell Tire. They said they very busy and had just filled all their bays, but if I wanted to wait they would get me in as soon as a bay came open, which would be about an hour. I waited, and was on my way in less than an hour!! Please note that I had never been in their store before!! I have been back since, and am booked again for Monday. Service so far has been prompt and excellent. I will probably go there for all my needs.

Christian Gallant

Requested one type of oil, and they used another. Edit: Changed my rating from 2 to 4 stars because the owner just called and offered to make things right. To be clear, I asked for Motul X-Cess 5w40 and they used either Motul X-Clean 5w30 or 5w40 (i cant remember) which my regular shop said was fine... but it still wasnt what id asked for. While that would normally be enough for me to avoid a shop for future oil changes, the fact that they did still use the oil brand I requested with a similarly suitable rating, and called to make things right by offering me another oil change with the correct oil, Id say thats some above average customer service that deserves a 2nd chance.

Gracie Ackerman

I have been to so many mechanics in Kelowna that have tried to sell me unneeded parts and services.. I was told my my last mechanic ( whom I will not mention to be vengeful ) that I needed new breaks when they just needed to be adjusted. I was given a price on the struts that was twice as high as Cavell quoted; and the oil change was over priced as well.. Cavells price on tires with installment was lower too.. I saved $600 going with Cavell.. that is $600 that I can use towards other things for my kids.. Thank you for being so honest, professional and trustworthy Cavell.

Kevin Morgan

I was referred to call these fine gentleman by a coworker, when my local service station was attempting to overcharge me for a pretty simple fix. I wasnt able to actually do business with Cavell, because they have so much customer service, they realized it was just easier to pass me direct to the source. I will recommend them to anyone who asks! Thank you for putting customer service over squeezing pennies. I will always call you first for any work that may need to get done. You will always have first right of refusal for any vehicle I own in Kelowna!

Georgia Tucker

My car has been squealing for years, I have taken it in three times to various mechanics and no one had been able to stop it until Cavell! The noise would only stop temporarily but always return. Cavell replaced the timing belt quickly and at a super reasonable price, I cant believe I didnt get them to fix the noise sooner. It has been in great shape for months now! I have used Cavell for years with my tires and will be using them from now on with mechanical issues also.

Shelly Nojonen

Every time I go into the shop I get nothing but the best service! No matter what kind of questions or concerns I have with my vehicle, Rick and his team always know how to reassure me. They are fast and reliable with what they do and always give you an honest answer. I recommend my family members and friends to bring there vehicles there for any service or repair they need.

Kenzie Houston

I have been coming to Cavell for years and i have nothing but amazing service from Rick, Mike and the whole gang. They always get me in as soon as possible and I know i can trust them to do a great job at a fair price. I have never had any problems with Cavell and I would recommend anyone to go to this shop for good quality service and a friendly atmosphere.

Don Morris

Cavell has been my service center for over ten years.I have always had excellent service,and problems were fixed properly. Cavell has always backed their products, once replacing my Wifes brake pads at no charge when the pads turned out to be faulty. I have recommended Cavell to everyone I know, best service center in Kelowna, in my opinion.

Trina Smith

On the last day of a ski break, I came back to the parking lot to find my rental car with a flat. Once we got the donut on, we dragged town and found Cavell Excel Service Center. They repaired the tire (a big nail) and had us back on the road in about 30 minutes. They provided us with great service and good humor. Thanks guys!

Kris M

If you want honest and professional work done to your vehicle bring it to Cavells. Rick and his crew understand everyone has a schedule and rely on their vehicles; they work hard to accommodate appointments, to get you back on the road quickly. Cavells is the only tire and mechanic shop I recommend to my friends.

Kevin Tucker

Weve used Cavell for nearly 10 years now for all our business and personal vehicle needs. Rick and his team have always provided helpful information and guidance, and the kind of peace-of-mind service that will have our family relying on them for years. A top notch outfit in a competitive space!

Shea Mclaughlin

Being new to Kelowna you are always hesitant about where to service your car, after many suggestions i tried cavell and there service exceeded all expectations! Not only the best service they had the best prices in town! I would only suggest cavel Excel tire for all your tire and service needs!