Car Craft Automotive

Category:	Car Repair and Maintenance
Address:	1962 Windsor Rd, Kelowna, BC V1Y 4R7, Canada
Phone:	+1 250-860-7444
Site:	carcraft.ca
Rating:	4.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 40

Reviews 8

Sarah Rossiter

First visit the other day -- great, friendly, honest service. As a woman, a first-time car owner, and an inexperienced manual driver, Im basically the most ideal demographic for ripping off... but when I brought the car in with suspected clutch trouble, they gave it a going-over and (in the nicest way possible) pronounced the only trouble my inexperienced standard driving technique. When I came to pick it up, Tony took me out for a drive and gave me some shifting pointers, taking the time to explain the mechanical reasons behind them. They couldve told me I needed a new clutch, and I probably would have believed them; instead, I got a helpful driving lesson, and was charged only about half the normal rate for clutch diagnostics. On my way out, for my own future reference, I asked for a quote for an oil change, and Mary down-sold me (who does that?) from the quote for synthetic oil that I asked for. To top it off, while out for a drive, Tony was asking me about my PhD research, which is on an utterly dry and arcane topic in the history of philosophy, and actually seemed genuinely interested in it -- not your average mechanics interests! :) Super nice guy. Ill certainly be back.

Darcy McFarlane

I am a mechanic who recently required some work on Christmas holidays while visiting Kelowna. Due to our travel situation and short timeline, the owner located parts for us on new years day, and worked in our vehicles (two in our party actually) first thing the next morning. As a mechanics teacher, there are a few things I always tell people to look for in a shop. 1. Trust: you should trust your mechanic like your doctor 2. Time: do they take the time to communicate with you? first to understand the problem you deescribe, and second to communicate to/educate you about what they have found. 3. personal relationship: are you a licence plate or a person? 4. honesty: striaght forward with what are pressing matters, what is of minor concern etc. vs the "everything is a major issue" sales method. 5. Small enough that you get to talk to techs, not just someone that service writes, but doesnt even know what a wrench is. But large enough that they are well trained, well tooled, and well equipped. In all these areas, car craft scores top notch in my books! They treat their staff and their customers very well. Dont miss out, if you live in Kelowna, make Car Craft your shop!!

Shahin Dashtgard

Last week we were coming down a hill in Peachland, and our brand new brakes on our Dodge Grand Caravan started to smoke: the brakes had been replaced 6 days prior in the Vancouver area. I called up Car Craft at 4:30 pm on a Friday afternoon. They closed at 5 pm and were not open Saturday because of planned renovations, and we were returning to Vancouver on the Sunday. I explained my situation, and the guys at Car Craft agreed to stay open to repair my van. They stayed until 8:30 pm to fix it! Not only that, they had the forethought to order parts for the van because the parts store closed at 5 pm, and they wanted to make sure they had what they needed just in case. They reviewed repair options with me, proposed a plan of action (not the most expensive option), and completed the work that night: the brakes have been working perfectly since. In terms of customer service, honesty, and quality of work, Tony and Norm at Car Craft exceeded all of my expectations. If I lived in Kelowna, they would be mt go to mechanic shop. If you are passing through Kelowna and need a mechanic, visit these guys first, you wont be disappointed.

Lisa Ross

I dont live in Kelowna, I was down shopping for a new car. I quickly checked "auto repair shops kelowna" on google, Car craft had the best stars with the most amounts of comments. I talked to Norm & he was AMAZING!!! He answered all my questions, showed me things to look for when car shopping. Looked over the car with me quickly. I wanted the car to be inspected there before buying it. However I was scared they would call the deal-ship tell them the finding & then call me. Not the case, He called me talked over the findings, I paid the bill, he then emailed me the report/invoice. He was also able to get it in the next day. Which was great, because I was/am hopping to be able to pick up the car in 2 days. Its a shame I cant go there with all my car issues/repairs/maintenance. If Im ever in that area & my car breaks down they will be my 1st & ONLY call. Thanks again so much to Norm & staff!!!

Barbara Pryce

We found the service to be excellent and the front staff very friendly. The one issue that we had was with a estimate on a transmission service. The estimate was for 248.27, when all was said and done it ended up at 448.73 after (there was a small repair done to some miss-threaded oil pan holes) which was perfectly fine. The cost of the replacement fluid and trans kit for some reason were not included in the estimate, although two other repairs I had estimates for had all the costs included. The extra 142.00 for parts not listed, was a bit of a shock , as these I have been told are required and should have been listed as extra or included in the initial estimate. I was given a 57.00 discount of the bill, which was great or the bill would have been even higher. I will be making sure all service/parts are listed, before authorizing work. Other than that we will definitely be back.

Samantha Banks

The folks are Car Craft are INCREDIBLE! When I moved here from Ontario 2 years ago I was hesitant to find another true mechanic/shop because I know absolutely NOTHING about vehicles and didnt want to be lied to. My car was making terrible sounds so I called in and Norm scheduled me in for the following week, according to my schedule. When I called in a panic wanting to get in that week because I wasnt sure if my car was safe to drive, Norm told me no problem and they would take care of me. I brought it in 2 days later, and it was worse than I suspected but Norm and team were completely honest, compassionate, and open about what needed to be done immediately, what will need to be done soon and what can wait. They were open and honest about my safety as well as my car in general. I am incredibly thankful Ive found this honest, fast, accommodating shop and will only return here!

Brett J

I recently booked a service appointment (my first visit) including an oil change. While I certainly appreciated how quickly the business was able to fit me into their schedule I do have one major concern that I believe all customers should be aware of. They add an engine additive (terraClean oil and fuel treatment) without the customers (my)permission. This additive added $29 to an otherwise reasonably priced oil change. The service advisors said that they automatically add the additive to all oil changes unless the customer specifically asks that it is NOT to be added. This is a totally unacceptable and unprofessional practice. So, for all the old and new customers of this facility, beware the unauthorized charges.

Rudy Froese

I recently brought my Class B motorhome to Car Craft while in Kelowna for a visit. The experience was great, starting with them fitting me in the same day without an appointment. I had an engine warning light on, and they gave me a few potential solutions that may correct the problem without any cost. I followed their suggestions and an hour later the engine light was off, and stayed off. Free advice can be worth a lot. I got the distinct feeling that they could be trusted, and thats another quality in the automotive repair industry that is rare. Since I visit Kelowna frequently, Im pleased that I have found a place where I can have my car taken care of with confidence.