Thrifty Car Rental

Category:	Car Rental Agency
Address:	413 Seymour St, Vancouver, BC V6B 3H5, Canada
Phone:	+1 604-606-1666
Site:	thrifty.com
Rating:	2.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7:30AM–5PM 7:30AM–5PM

Location

Photos 22

Reviews 8

mary smith

I have rented cars for years through Enterprise car rentals (now National, I believe), and Thrifty Care Rental was my worst experience. In fact, I have never had a bad experience with Enterprise. First, there is the delay in picking up the car at the office on Seymour because they only have one person working. Second, the staff person gives out misinformation about insurance. Third, are the issues of staff culture and service. Perhaps because he is overworked, the person at the front desk was surly. This was also true of the individual in the parking lot who was cleaning the cars: rude and unhelpful. Fourth, and most problematic, the customer service line for modifying reservations is impossible to navigate. I was cut-off and waited endlessly each time I called. The lines are always impossibly noisy and its challenging to hear the service staff. On my last attempt, I almost gave up. Finally, the car I rented, which was the economy car because I always rent the economy car, was unbelievably uncomfortable, even for short distances. I have never had an issue with any car in this regard, but the Chevy Spark has many bad design features, including the extremely bad seat and head rest design, as well as the poor air conditioning and the bad visibility.

Kali Philp

Go elsewhere! Quite possibly the worst rental experience Ive come across. FALSE HOURS - Location is shown to be open until 6PM - it is only open until 5pm. So when it comes time to grab your vehicle after work for your weekend getaway, be prepared to be met with locked doors. We had to delay our trip by a day because of this. I explained this at the counter and was met with zero empathy or compensation. We even paid for the extra days rental. Harsh. HIDDEN INSURANCE FEE - Our 4-day rental fee more than doubled to purchase insurance to cover the rental vehicle (third-party is included). We asked about an approximate cost beforehand when booking over the phone, and the agent said it would "depend" and wed have to confirm during check-in. How convenient that you dont find this out until after booking. HIDDEN FILL UP FEE - We filled up in Kitsilano, my partner drove me to work in Olympic Village, and then proceeded to drop the car off. About $5 worth of gas was probably spent; apparently the tank indicated as full. Still, we were charged $45 to fill the car up. This is absurd! Never again.

Chris Tucker

Arranged to collect car online at 5pm but it was closed when I turned up. Luckily I was let in by someone who hadnt gone home yet. I voiced my displeasure but was met with we have no control over what time Google says we are open until. Rental price was literally twice as much as I was originally quoted online after insurance was applied. I also wanted my girlfriend to be able to drive but was told this would be an additional $15 a day... Why is there an additional daily cost for this? Surely a simple admin fee to add her on would suffice? Returned the car at the end with just over 3/4 of a tank of gas. They charged me an additional $45 to refuel. I argued that a >1/4 tank of gas does not cost $45, but was informed that the rest covers the cost of refuelling. Guess Im in the wrong industry if gas pumpers are earning approximately $38 for a few minutes work. Anyway, congrats thrifty. You successfully bent me over. Enjoy the money you squeezed as it will be the last penny you will ever see from me

Florian Parrot

To avoid at all cost. We booked a car for 9:30, we managed to get one by 11:00... If you have plans for the day, go somewhere else. They have no track on their vehicles and are unable to provide the service they advertise. It is just a scam. Lots of other customer were waiting too. The online reservation system doesnt know how many cars are available and will take infinite amounts of booking, even if there are no car free. Thats what weve been told at the front desk... Few days after returning the car, we received a mail telling us the car has a damaged and that we have to report the accident. We never had any accident. The car was in a perfect shape when we left it. Luckily we received a second mail telling us that it wasnt our car. It tells a bit on how they keep track on their vehicle and how they treat their customer. We finally received the invoice and the price has doubled from what was advertised. In the end it wasnt cheap. To avoid at all cost !

Patrick

WORST car rental experience EVER. I have rented cars all over the world for over 30 years and this was the worst service and complete lack of customer service. Made original rental through Priceline, only to find out that the car I had specified is not even at this pickup location!!!! I was offered an alternate (smaller) vehicle and declined. Then they "found" a Dodge Durango for me. We picked it up in a dark parking garage, in a space that we could barely get it out of. Once we got down the road and stopped for coffee a couple of hours later, we looked in the back to discover how dirty it was and realized that the vehicle had not been cleaned or serviced. Phone calls, official complaints and emails for the whole week have all gone unanswered. Discount was offered on the phone; but they could not give any details. They dont care once they get your credit card!!!!!!

Qian Guo

Worst rental experience ever!!!! I should have read the reviews before booking with them. Returned the car today, got charged $250 bucks for a tiny bit chip on the windshield. When I was trying to argue, the girl cut me off and saying ``I dont need to talk to you``(my hubby signed the contract). And when my hubby was talking, she cut him off and always want to push us to pay and blamed that we did not purchase the insurance and did not check the car thoroughly before left. It has to be some kind of strong hit to cause the chip, but truth was nothing happened. No matter what, I dont think any customer should deserve such rude services. It feels like you are not allowed to talk or argue. So lesson learned, bring a magnifier and camera if you want to rent from them or just stay away!!! will make a dispute anyway...

Aradia Wyndham

The overall rental was decent: a cleanish, reliable car for low price. But I was told that I could pay with debit after reserving with credit card only to find after returning the car that they could not take debit cards. Either staff were misinformed or I was lied to in order to get my business. Other suggestions: 1. have employees wearing some kind of identification so that when random men demand keys in the basement of the parking ramp it is less unnerving. 2. have an employee accompany customers to their rental car for intitial inspection so customers arent required to find on-street parking in front of the office if there is damage.

Linda Benjauthrit

This place would have gotten more stars had they have informed and reliable staff. I usually book a car from them online so the pricing is good and the car is always nice and clean, but the staff didnt give correct information over the phone. If you have a question about charges or anything that can affect your bills, youd be better off going to the branch and ask. Make sure you write down the name of the person who gives you the information so you can hold that person accountable for what he/she is saying, otherwise youll be left with unexpected charges that you were told you wont be charged for.