The BMW Store

Reviews 3

A

A Private User

I purchased my first BMW from Vancouver Auto ( as it was then called ) in 1983. I have owned 8 BMWs since and have helped friends and family purchase an additional 15 BMWs. In the past 3 years I have been very disappointed with the service and conduct of the BMW Store employees. A few examples: 1. They regularly charged me for 6 liters of oil when they did the oil change. That particular car only held 5 liters and that was the amount stated in the BMW manual. I complained and they advised that 6 liters were required and that was confirmed by the shop manager. I advised that I had changed the oil myself on several occasions and that you couldnt get more than 5 liters in the motor and to check again. She called back and said it was a computer error and the charge was reversed. They charged $17.50 per liter. I never asked if they changed the computer error and I hope that they have not continued to charge others for 6 liters. 2. When I purchased my last car I was asked if my trade-in had been in any accidents. I said no. Two hours before I was to pick up my new car I received a call from the sales manager advising there was a declaration against my car and that the value of the trade-in would have to be reduced by $2000.00. The claim I had made to ICBC was for a set of wheels and detachable hard top that had been stolen from my garage. They were replaced with new wheels and tires and a new detachable hard top. I had all the documentation to show this.The car was never in an accident. The sales manager said that didnt matter.... the trade-in was worth less . He couldnt really explain why, except that it would have to be explained to any new purchaser. I told him I wouldnt take the new car and cancelled the deal. He called back the next day and said he would honour the original deal. 3. I have never before complained about the paint quality of any BMW. Yesterday I did. My current car is 18 months old and the front bumper and hood are suffering from about 200 paint chips. The car only has 13,000 miles, which is mostly city driving. when I drive on the highway I put a bra on the front. I noticed the chipping after about 3 months and it has continued to worsen to the point where it is obvious there is something wrong with the paint. I estimate that I have driven about 400,000 miles in BMWs and have never before had a problem with paint chipping. My wifes BMW has 120,000 km and virtually no paint chips. That is the car that usually gets driven to Whistler. My sons X5 has about 90,000k and very little chipping. It gets driven to Whistler regularly. Both vehicles paint is much better than mine. I was told paint chips happen and that BMW Canada wouldnt cover it. 4. There is a flaw in the painting on the hood of the car. You can see drops of paint that have run and dried when the car was originally painted. I pointed this out at the first inspection and it wasnt fixed. I pointed it out again yesterday and I was told that it was not even referred to BMW Canada for warranty. They said they think it can be polished out.......even though they failed to "polish it out " when I took it in the first time.

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KE

Kevin

Ive had a ridiculous amount of problems with my 2015 650i grancoupe. For the past year, I have brought in my car to the service department well over ten times, not including the times when I come in for a follow up. The problems ranges from LCD display malfunctions that would reboot the display monitor and delete all my files everyday, to engine problems that signal a warning on the display that tells you to stop immediately and call your service centre, not once nor twice, but I could estimate well over 10 times this has happened. Most recently, just last week on Monday the engine light went on. Displayed the same warning sign, therefore I called for an appointment. Their service is always very slow...i dropped my car off and called me back and to pick up the car later in the day. When I arrived my agent told me he made a mistake, the car was not done yet, I waited at the service department for over 3 hours. Well after I got my car, while driving home on that day, my engine light on AGAIN! I called immediately, but the store was closed, and left a message. Until the next morning, I started the car the engine light was not there, I was on my way to work, this is the main problem. While I was driving on the highway my car started to rumble very hard, I could hear thumbing noise coming from the engine, when I got off the bridge, I immediately pulled over, and while the car was still in drive, the entire engine just shut off on its own! Then I called the bmw store service to let them know and they said they will send someone over. About 2 hours later, a service man came over, he told me afterwards that my cars entire engine was swamped in the coolant liquid, because it seems that the technician who worked on my car the day before did not put the cap back on!! After finally complaining to the management team, and after a week of leaving my car at the service lot, they finally reply with saying unfortunately there is nothing we can do for you. The management team is very rushed with you and pushes responsibilities when you make a complaint. My family use to own a BMW 750LI years back. We took it into service the first time, the service finished we drove home to find a trunk filled with the engine cover and other parts token apart. And of course, they did not do anything to compensate what couldve been a horrible accident. Just terrible experience...

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AN

Antony W

I received excellent service from the salesman, Jeremie Leger-Provost and from the Financial Services manager, Angel Li. I was not actually looking to replace my 2007 335i sedan this soon and was just looking at the new vehicles being offered by BMW. Just by chance, I happen to be in the area and decided to have a look at one of the vehicles that Jeremie had advertised. Jeremie was very friendly, informative, and really easy to deal with. As it turns out, I ended purchasing a 2015 335i xdrive MPE from him! There are just a couple of things that need to be ironed out in terms of things missing on the car but they are minor and I am fully confident that Jeremie will be taking care of them in a timely manner. An easy 5 out of 5 for Jeremie! Angel Li was also very easy to deal with. She explained all the options in a clear and concise manner and ended up purchasing an extended warranty from her. Overall found my experience to be a very positive one in dealing with the BMW Store. HOWEVER, there is one thing that was missing. Jeremie tried but was unable to provide me the cargo liner and rubber mats for the winter. I was a bit surprised as I’ve always rec’d cargo mats and a set of winter mats when I’ve purchased cars for myself and my wife. Brian Jessel BMW pretty much included them without me even asking. They may have given me a gift card on top of that. Even when we purchased my wife’s SUV at Toyota and Mazda these items were included So, I was a little taken aback that it wasn’t included especially considering I had just spent $70k on a new BMW If I had rec’d the cargo liner and rubber winter mats, I would easily given 5 out of 5 all the way through! As they say, little things go a long way. Whats interesting is that The BMW Store emailed a follow up on my purchasing experience asking if I was completely satisfied and if not, to email them back. So I ended up emailing a response similar to the above over a week ago and have yet to receive a response.

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