Dueck on Marine

Reviews 4

LA

Lanna L

0 stars. I was upset and never wrote a review until 2day. Been there once & vow 2 never return 2 auto shop despite the fancy 2 blk dealership upstairs. Deceiving. Booked @ 3 pm & waited for 30 mins. I was confused about where 2 wait (nobody 2 greet u or 2 tell u whats going on) I was told I was "lucky" 2 get in bc they dont book 3 pm bc if computer in my car failed I may b walking home bc the shop closes @ 5? u couldnt have told me sooner?! The booking clerk (in a hurry) decided it was ok knowing the job that had 2 b done. Had 2 return 2 dealership not bc of my choice but bc of recall of wires/airbag that causes fires in Pontiac. Ultimately, I felt that they didnt respect customer’s time. I asked to speak 2 manager "Heather" who was not even there. While waiting 2 heated fights occurred in the lobby regarding service quality. I am not kidding. The courtesy phone was sticky, gross 2 touch (wanted 2 call my boyfriend bc I was disturbed by all this) & the yellow pages opened up 2 pawn shop advertising. Nice. I noticed no magazine 2 read while waiting, water, tv etc. This place was horrendous!!! Upon leaving the service manager joked with me that they took my motor out.. Hahaha!! Seriously I was so done with this place. Everybody who went there and worked there looked like a disaster. Most customers (immigrants) looked upset and in a desperate waiting state somehow. Customers just want: appointments to be honored ( I left work without pay and my time is valuable too!) greeted when you arrive, communication, no surprises, relax in a quiet lobby & maybe some water. Its simple stuff actually.Customers dont expect "freebies" as good quality service really stands for itself over the years and good auto shops dont really need to clean your car or give u free oil change. Truth is you expect good service going in once. I was disappointed, and its hard to change anyones first impression. I will do business elsewhere, but please make staff aware to make clients happy. Isnt that what its about? Customer satisfaction? Happy clients equals better business, and better business equals more money. Lets face it thats what your in it for, the money. So do yourself and your customers a favour and look at how to improve. In the end everyone wins! Bigger does not better customer care and quality car services for your car. If staff are stretched 2 thin and not really available 2 even greet you than what kind of services are they giving 2 your vehicle?? And because they are not selling a 50 grand car your needs are not at all important here; therefore, .you are much better off going to your local mechanic who you have a trusted relationship with. I believe big box auto services days are numbered

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Tom Malik

I own a big truck and a while ago I wanted to replace an external bolt on engine part which I ordered and paid for myself. I was quoted around the $1200.00 mark originally from the representative that talks to the mechanics and foreman (this included a new battery on top of the replacement ofcourse and one or two other minor things). So i left my truck over night. Over the next two weeks other parts I wasnt from the get-go interested in orignally popped up for replacement and the bill went up to $2000.00 - I thought to myself "why not im there right, i never go anywhere else i love Dueck what could go wrong?" ... In the end the same customer service rep didnt show up the day i went in to pay. The bill ended up costing me $7500.00 instead of the top end $1200.00 I went in for. The reps explanation was "I had no choice after speaking to the foreman" ... Nevertheless same day i show up all the mechanics are laughing at me. The 2 weeks instead of 2 days my truck was there no matter how hard i tried to find out what the price was "up to now this day" i was led astray. It wasnt about the money in the end, i had it and paid - it was the effort Dueck went through to keep me out of the loop over the phone. Same day I pick it up my truck, my engine putters and almost stalls - when I start it up. I hear a massive grinding and ringing from the bottom shield plate. So I had to leave it over night again after paying $7500.00 instead of the $1200.00 range i was slowly hustled up to. In the end they didnt do a good job, the truck was leaking oil and they wanted another $7500.00 to take a look at it. I said goodbye and went to Midas to see what was wrong. Turns out they didnt replace the top two engine gaskets (one was leaking badly where it was not before the surprising "overhaul") and left the oil spilling out which Dueck blamed on my part that they replaced and bolted on. The part until this day is fine, it was an external bolt on procedure - and im not a mechanic - but you dont need to fully "overhaul" a truck engine for that Im guessing. My shifter is loose once again (Ive had it fixed a score number of times previously) - so after they were done with my truck I was left feeling at odds with myself.

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CI

cindy yeung

If I could give a 0-star, I would. What terrible customer service from such a large dealership. My family and I came to see the Chevy Bolt last weekend. We literally walked around the WHOLE dealership. Not one person bothered to acknowledge our presence. We found a sales person, by the name of Alex; my sister asked him if they have the Chevy Bolt for viewing. He returned by asking "Whos going to buy the car?" Well that was rude. I came around and asks him the same question. "Do you have the Bolt for us to look at?" He insisted on asking "Whos going to buy the car?". We came in together to look at the Bolt.... it does not matter who is buying... And then, the message became clear. After my father said he will be the primary owner, Alex only talked directly to my father, ignoring all 6 of us, not giving ANY eye contact. Seriously? He blabbed on about how great his dealership is (keep in mind, he did not answer our question of if they had the Bolt). He did so for about 3-4 minutes, not allowing us to ask questions, nor comment. He kept asking us "Do you understand?" like we were not able to comprehend and understand English. I came from a sales background as well.... and first no no for any sales person is NOT LISTENING to your customers needs. Second is NOT ANSWERING the inquiries directly. Third, giving customers information that they are not interested in. Alex managed to hit all those in 5 minutes. My sisters and I had to stop him from rambling on. What a waste of our time. We were shopping for an electric car and was ready to purchase but turned off by his appalling customer service. We left the dealership and would never return again even if they had the Bolt. We would not recommend the horrendous service to anyone either.

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Cole P

I dont even want to get started on how ridiculous this place is, bought a mazdaspeed from here and i can say that it was one the most stressfull weeks ive had. First the salesman tells us he has all the info on the car and that the saftey inspection on the car is done.... well that was the first lie, he didnt have any papers at all for the car telling me the slightest info about it (Had to wait till next day even though i called ahead letting them know i was coming in next day after work). So then i figured it was smooth sailing...... guess again another hiccup Salesman then puts me through to the payment process and tells me that my car will be fueled and ready to go once im done..... payment process completed and hmm wheres my car I find out AFTER!!! The payment process that will ive been paying for this car they had been going behind my back and starting the saftey inspection which i was told was done. Well it never did get finished cause i found my car up on a hoist with all the wheels off no mechanics to be found. Again leaving me no car even tho i just paid... next day rolls around and i come back cars finally ready and ive been told the changed the oil... well im glad they stick oil maintainence stickers in your window cause GUESS WHAT...THEY PUT IN THE WRONG OIL NOT EVEN CLOSE TO THE SAME WEIGHT I will never come here again after this honesty is the best policy why trust a place that sneaks behind your back very dissapointed. And to add to this they dont stop calling me even though i told them i dont want to be contacted after the sale

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