Big O Tires

Category:	Tire Shop
Address:	3059 Kingsway, Vancouver, BC V5R 5J8, Canada
Phone:	+1 604-434-0535
Site:	bigotiresbroadway.ca
Rating:	4.5
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 9AM–4PM Closed

Location

Photos 24

Reviews 18

jake tsui

They dont like trucks with customs wheels. So dont go there if you have those . Randy spent 10 minutes telling me he could fix 3 flats and do some changeovers in the amount of time it took to do my changeover. That isnt good customer service telling your customers how much time was wasted on your vehicle..so he didnt care for me as a customer . He said his labor is $100/hr and he lost money because of me and it backs up all his other customers. But you took the extra step and extra 10 minutes to talk me down unprofessionally. He then basically told me not to bother come back when I want to changeover back to winters in the fall. Wow. He took an hour because he did it alone with a jack. Ive gone to other places and they have staff and hoist and it takes half the time. This is just a changeover. Simple on and off . This is a brand name tire shop right? Doesnt seem very efficient...its like a one man operation. He does the work alone, and process payments. He said I didnt tell him it was customs wheels and he felt I mislead him over the phone when I did tell him they are 24s and when I tried to correct him he said no, you mislead me. I would expect that from some small time outfit but not from big O. I drove away feeling small and frustrated. Obviously I will never ever set foot in there again . I thought this over for a couple of weeks as I didnt want to rush into writing this review but after all this time, I decided I need and wanted to. Ill revise my review based on the fact the owner randy reached out to me. He made the time to clarify the misunderstanding and offered an apology. I did visit this shop 2 times but the second time , I asked Tran to put the newer tires in the back and the older in the front. The first time I was there, thats what the owner recommended and I was happy with that and wanted it done the same way. This time it was reversed. Didnt noticed until I got home. Upgrading to 3 stars.

Canaan Li

SIDE WALL repaired!! I tried everywhere and got turned down till I stumbled upon this place. Ironically, I didnt see their sign and went in asking them to remove the tire for me.(because I decided to do the repair myself) Randy asked me if I wanted to keep the tire so I told him yeah, I want to fix it myself since nobody will repair sidewall damage. He looks at me with a smile and asked me if I saw their sign eyeing towards the window. My face lit up with heavenly angels striking the chord. Did I ever luck out. Thanks guys! They took my tire right away and I was out after a short wait. Everyone was really nice. Id definitely go back again.

Evan Lee

Visited Big O Kingsway twice before for help with my dad’s car (he’s 80). They were great in providing good value and service. Local, longtime East Van business with decent prices. So, I thought of them first when I needed tires for my own car. This time there was a miscommunication and I ended up with tires I did not want. I brought this to their attention and Randy went above and beyond to make it right. The shop is busy, yet quick (everyone needs a tire right away), so it may appear a bit disorganized in the office. But be patient and clear with communicating your needs, and you will leave happy.

Leo Wilk

Randy at big o saved me . After such a great experience I was not surprised to see such great google ratings online. He could have taken me to the cleaners as I would have paid being in a desperate situation but he saved me close to 2,000. I even left him some old tires he is consigning for me now and he even told me he would get me more for them after I low balled myself! I am a customer for like now even though I have to take a longer drive there from home.

Perry Keung

Great service, great price. I had called or visited 5 different stores looking for tires. Surprisingly even compared to Costco and another "wholesaler" Big O was the cheapest. Fast quick service. Randy was upfront and told me that usually it takes 1hr to install but my larger sport tires would take 1.5hrs. The shop was busy, seemed like a lot of repeat customers. Highly recommend.

Yvonne L

Went to get my tire patched. Randy was friendly but service was slow and he kept telling me to wait even though i came at the time he had told me to. 1hr and 20mins to fix my tire because there was only him in the shop. Not sure of it is every day like a one man show but he fixed the tire picked up the calls and processed the payments.

Randy Sokalofsky

Its a great place to be! Our Dealer approved service center can handle all of your needs and save you money. Customer satisfaction has been the cornerstone of our business since it was founded by my father 48 years ago. Thank you for your business Vancouver!

Kelly H

Much better than OK Tires on West 3rd. Honest friendly staff, much more reasonable in price and while they should serve free coffee though. Oh, the machine they use wouldnt scratch up your wheels, supposedly better than the Hunter Road Force?

Gurpreet Jassal

Been coming here for the past 8 years. Great tire guys especially when it comes to services such as: tire repair (never paid over $40), rotations and balance, and changing. Never been back to BMW for my tire needs after my first visit!

carlos caballero

my daughter had side wall tire leak ,fountain tire could not fix ,well they did and will be getting my business for new tires in the future. honest advice , my daughter is a single young mom ,sure appreciate the help .

Nauhie Kim

I dropped by without an appointment and close to their closing time due to an emergency tire issue but they were very friendly and accommodating. They got the job done in no time and very honest with their services.

Matthew Clive

Randy and his crew do an awesome job. I go here for all my car mechanical work. They work fast and have competitive pricing. Always satisfied with the job and would recommend if you need any work done.

Ian Macdonald

AWESOME service from Randy & Mechanic Tran, great to know I have a reliable mechanic SO close to home. Will be recommending these guys to all my co-workers @ Kodak...Cheers guys and THANX

Jenn Faccin

They found and brought in great winter tires and steel rims in a very hard to find size during a snowstorm at a great price. I couldnt be happier with the product or service I received.

Rabbitats Rabbit Rescue

Our bunny bus (a mini-van) needed one hard-to-find cheap tire (and wheel) right before the first winter storm of the season, they really delivered. Very professional and pleasant!

Ben S

Much better than Kia Vancouver and Canadian Tire!!!! Fixed a minor issue quickly with a fair amount. They could ask a bit less though, but compared to other places, I am happy!

Charan Vinjam

I definitely recommend this place to everyone. Tran and Randy are my go to guys. They give their best advice and service. No BS. Theyve got your back :)

A Private User

Ive had nothing but great service from this particular Big O. They have looked after me incredibly well and I recommend them highly.