Avis Car Rental

Category:	Car Rental Agency
Address:	906 W Broadway, Vancouver, BC V5Z 1K7, Canada
Phone:	+1 604-606-2821
Site:	avis.com
Rating:	2.9
Working:	8AM–5:15PM 8AM–5:15PM 8AM–5:15PM 8AM–5:15PM 8AM–5:45PM 8AM–3:45PM 8AM–3:45PM

Location

Photos 13

Reviews 24

Anna Fayolle

Really BAD experience with this agency. We rented a car on May 14th 2017, when we picked up the car, the lady at the agency told us there was no damage on the car, that we should check it before we leave and come back to report any damage if necessary. The cars are parked on a lot opposite the agency and the lady was alone, so NO ONE comes with you to check the car, which is really unusual. Unfortunately, it was raining cats and Dogs, and our only mistake was to not check correctly the car because of the pouring rain. On the same evening, we noticed a scratch on the rear side above the wheel. And of course, we clearly didnt scratch it, or maybe we have Alzeihmers. On May 24th, we drop it off, again no one comes with us to check the car (even though there were 2 employees), and they call us back later to tell us theres a big damage... We had to fill in an incident report, and the lady told us that we will receive an estimate of the repair fees, certainly not before a month, because there are many damages at this time of year. Today (may 31st), we have the great surprise to discover that AVIS debited 200$ on our bank account without informing us!!! This is simply unacceptable! They just charge you without telling you why! Ive written to the claim department and Im still waiting for their reply... Clearly I would NOT recommend to rent with Avis!

Loren Wimmer

Unorganized, car had a low tire alarm, next car had transmission issues, they didnt properly process or paperwork causing a huge issue on return. We waisted at least 45 minutes at the airport and never did get a proper accounting of the charges. Talked to another customer returning a car to the Seattle airport that had picked up their car at a different Avis. They had mechanical problems with 3 different cars at pick up. The fourth, the one they ended up renting had the check engine light come on before they finished their drive. Be careful renting from Avis.

Shadi Mahmoodi

we had an awful experience with this location. There was some problem with our reservation and they didnt try to help us at all and accomodate something for us. It was a problem with Avis system, I called the customer service and after talking to them for 30 min, we got disconnected and they didnt call us back, eventhough, they have our contact information and could easily follow up with us. Do not recommend making reservation with AVIS , especially this location

Jenna Thomson

Lady ran through a credit card authorization of an extreme amount and said oh it shouldnt be this high so ran a second authorization through at a lower amount. Both amounts were taken off the card totaling $450 for a $170 hire car that was already paid for. Called Avis customer service who did not care their employees had done that and hung up on me Edit: I have already called your customer service twice and still nothing has been done about it.

Steph & Vaggeli

Stay away from these deceitful crooks. Theresa is a rude and unprofessional beast of a woman to deal with. Called over 3 hours after drop off to say a crack formed half way up the windshield, when I stated it was not there when I dropped it off she became rude and defensive and hung up with out explaining what was to happen next. She has now ruined my holidays! Stay away as she will ruin yours!

Nicki Brownson

Very awful service - no talking through the contract, no explaining about what the insurance cover eg one driver two drivers - no asking if we needed GPS - sold out of them so had to do it old school with maps - place smelled bad and broken window outside ! Go somewhere else - super expensive too 4 day rental 600$

Alan Woodland

Ive rented from this location many times and have always found the service to be good. I like the fact that you can phone the branch directly and speak with staff without having to go through a 1800 number. Same people have worked there for years and they really know what they are doing. Recommended.

A Private User

Excellent service - my family of 8 had rented two vehicles and Shon was very helpful and got us and all our luggage in one large Suburban SUV. We saved money and time and enjoyed our Whistler and Vancouver vacation!

A Private User

The women behind the counter was mean to me. She got in the way of me renting a car to the point were I just gave up, and the happiest thing she said was "Thank you good bye" as I was leaving.

Saleem Najarali

Staff are very nice and easy to work with. However the car pick up parking lot is very tight. They double park cars so expect to wait to finally get your car.

Mauricio Valderrama Jr.

I have waited for over 1 hour for someone to actually be present at this location to pick up and drop off. I dont think anyone actually works at this location.

Nick Hook

I paid for a vehicle prior to pickup and when I arrived they had taken my money but said "we have no record of you here sir, sorry"

Theresa Arysisa Hamilton

Solo staff, so we had to wait for her to come back. But otherwise was an easy experience and the car was clean and had gas.

Jonathan Phair

Get your car and go. Its not a spa. The staff dont treat you like its a spa. But thats ok... cause it isnt.

Mohammed Shaheen

Great service, close to airport, so can rent from there and just take Skytrain to airport n not pay extra

Madi Satayev

I didnt like service overall. Had to go myself to car to make inspection and return if damage found.

Robin Ellis

Reception staff were nice. However, the car we received had not been cleaned and was pretty dirty.

Dave J J

The gentleman who manages the Broadway Location was quite impatient with me as a customer.

Lucia Amendola Saavedra

I had the same problem with the woman ho was attending me, she was really mean to me.

Randall Alexander

Very friendly, quoted us and charged us what they said they would. Will go back!

Myles Spooner

Good. The parking lot for Avis is behind the hotel PARK INN and Suites.

Melissa Barnett

Horrible experience. Did not rent from them. Unfriendly.

Stanley Pan

Good experience at this location, got a brand new car.

Ivan Beschastnikh

Amazing service. Highly recommended.