AUTO|ONE Group Vancouver

Category:	Used Car Dealer
Address:	8555 Cambie St, Vancouver, BC V6P 3J9, Canada
Phone:	+1 604-636-1888
Site:	autoone.ca
Rating:	3.3
Working:	10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM 10AM–6PM Closed Closed

Location

Photos 44

Reviews 8

Ciprian Rusu

I was interested in a BMW from them, took it for a drive test and I decided to buy it with cash and I asked Scott if they are willing to take my car as a trade in, his answer was affirmative and went to check my car. After we got back in his office, he tried to pull the car proof report for my car and he said that the system is slow and I should go home and he will call me later once he gets the report to talk about money and all other things. This was the first weird thing as I never encounter a car seller who would actually send me home without earning my business. I waited the whole day for his call and in the evening I decided to shoot him an email. He replied that by 6 p.m. when he left the office, he still couldnt pull the report for my car and that he wanted to reach me but he couldnt find my phone number (which was written on the inspection report that he did on my car). On the second day, he emailed me around 9:40 a.m. saying that he has the report but he has a meeting in 10 minutes and he will call me at noon. Of course, it never happened. Is this the new way of selling cars and treat customers? We did not even got to the negotiating part, just ignorance and I cannot understand why or at least to let me know that he doesnt want to sell me the car. Wasted 2 days and possibly other deals because of Scott. Im dealing with car dealers pretty often as Im not keeping a car for more that 1 or 2 years and I can say that this was the worst experience and it never happened to me before...something worth sharing with all my buddies.

Omid

I am in the market to buy a late model R8 with S-tronic dual clutch (NOT single clutch) and they have one in stock, so I called. A lady answered the phone and as soon as I mentioned R8 she arrogantly said there will be no test drive until I sign the papers!!! Seriously? People who buy these cars make her yearly salary in a month so why she rejected me like this is a surprise to me. She had no idea about transmissions or cars but insisting it was an R-tronic. She said she will transfer me to a more knowledgable person but after holding me for a long time she said she was too busy!!! Very sad to see a receptionist ruining a potential deal. There is a 2015 model for sale by a private party for 155k. I will contact him.

Jessi Johnson

My experience with Colin has been unbelievable. Honestly, I was shocked with not only how well I was taken care of during the transaction but the on going server since the car purchase was made. His provided me a great rate and product that was approved in less than 48 hours. My wife and I have come back to him a few times and I refuse to use anyone but him. The world would be a better place if all businesses were run this way.

H K

Went to test drive a car and indicated I was interested. Had them review my trade in and Scott said hed get back to me. Never got a call back. Im guessing they arent interested in selling cars. I wont deal with them again and dont recommend them to others. Theres plenty of good dealerships around selling good quality certified premium vehicles.

lee Jiang

Worst experience ever, totally unprofessional, unknowledgeable and disrespectful, its like they dont want your business and are trying to kick you out the door from the moment you walk in, well you win! how they sell any car is beyond me, also it looks like Im not the only one who feel like they are lacking in customer service.

A Private User

Look no further for a place to buy a car, whether you need a super swanky sports car or a grocery getter, Colin is your man. He will find what you want, in great shape and even help you lease it. And, youll get a better deal than going to any dealership. Auto one rocks!

Leo Wilk

I have strictly turned to Auto one for all my vehicle needs for the past 5 years. Colin is a trusted friend and I refer every single person his way as I know he will treat them as he has I. I would recommend anyone to give Auto one a chance as they will come through.

Andrew Clark

Scott was amazing to deal with . definitely changed my opinion on buying a vehicle . He did not pressure me and went through everything to let me know what i was getting and what options i have. I would definitely recommend