24 Hr Collision Center

Category:	Auto Body Shop
Address:	8250 Saint George Street, Vancouver, BC V5X 3S5, Canada
Phone:	+1 604-327-2400
Site:	24hrcollision.com
Rating:	4.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 3

Steve N

I rarely give reviews on any place but couldnt stop myself from writing this piece. Before I start, I must mention that I have not been paid to write this and I did not know this shop or the owners before this interaction. This Body shop is arguably the best that Vancouver has ever seen. Their level of service is beyond compare and they deserve my 5 stars! I was recommended a few preferred shops by my Insurance firm, but after visiting some of them I was frustrated by their cocky attitude and lack of customer service. Then I discovered 24 hour Collision Center through a quick internet search around the area, but I was cautious seeing the amazing reviews for this place - it sounded too unreal, till I visited them. My plan was to check out this place and not really commit to anything. DB & Seema who own & operate this place met me and allayed all my fears and apprehensions. They walked me through the entire process in less than 10 mins, which had sounded so complex when the Insurance guys had explained on the phone for a good 45 mins ! DB was extremely courteous and Seema was super efficient, and completed all the paperwork in 5 mins. They handed me the keys to a Courtesy Car and DB helped move my baby seats & all the stuff to the new car. All this without any prior appointment, no booking of the courtesy car was needed. This was too good to be true. I was hooked! Now the moment of truth - I was very curious if they were really going to fix my car properly and bring it back to its original state. I received regular emails from them updating me of the car status. Then finally they called to say that the car was ready after a few days. I was shocked at what I found - my 10 year old car looked better than new! They had fixed both the claims(front & back bumpers), taken care of few other nicks and dents in the body, given the car a thorough shine, buffed the grime from the front lights, painted the tires and also painted a mirror I had installed by myself. The cherry in the cake was, they had done a complete detailing of the interior as well. I had never shampooed my carpets before, and they had their fair share of spilled drinks & kiddo what-nots. But everything was now cleaned and had a glow and a nice smell. The original carpet and seat colours were finally showing!! To add to it, they had a Goo die Bag placed inside the car and DB himself came to walk me around the car explaining all the repairs done, while Seema completed the paperwork. DB also explained how his father had owned the shop before him and he learnt the ropes from his old man. Before my jaw could drop in appreciation & amazement, he attached a Key-chain flash light to my Keys before handing it over. I did not have to pay any extra charge other than my deductible and have had the most awesome customer service experience in my life. This, folks is not a franchisee operation but a typical husband-wife operation who work hard on your vehicle and know how to keep the customer happy. I am floored by their service, and commend them in achieving the highest level. I wish them success and hope that I do not need to visit them again. But if I ever have to then, there are no second thoughts. I will recommend all my friends and also anyone reading this to, not waste any time trying out other Body shops...This Is THE PLACE. Stamped by me!!!

al mai

I would give these guys 10 stars if I could. Dont think I met Db himself but he definitely does have the best employees in North America. From the ladies at the reception desk, to all the fine gentleman working in the shop, they sure know what great customer service really is and they dont treat you like just another customer in the line. After my collision I was forced to find a collision repair shop and googled a few and found 24 Hr Collision. It had 4.9 Stars (Dont mind that random 1 star review guy hes making it up) and 50 something reviews so i knew it would be a nice place to bring my blue Ford Ranger for repair. Also it was somewhat close to home so I was sold. You can firstly tell how much they think about their customers once you walk in the door and see complimentary waters, juices, candies, cool pen flashlights, and of course the up most polite and kind ladies at the front desk. Not only that, the lady at the desk even offered to stay a little later past her time if I was running late. Completely surprising and a very much appreciated gesture. It didnt take me longer than 10 minutes to drop my truck off and head home in one of their clean complimentary cars. As I was waiting for my truck to be repaired, Kristina made sure I was updated on the progress and was quick to reply to my emails. The day I went to pick my truck up (March 15th) I had really never been so surprised. They had really gone above and beyond like others have said, they were extremely thoughtful, every detail was taken care of, even bolting the one bolt missing for the front left splash guard, that really surprised me as it was a minute detail that any other bodyshop would have missed. Im a simple guy that doesnt expect a lot from people, I wouldve been happy even if they just touched up the scratches with some random blue paint lying around in the back, but they did much more and made sure that all the scratches and dents were professionally repaired and perfectly done and they really surprised me and even gave the truck a really detailed wash inside and out. Gave me a goodie bag, they pretty much had the truck at the spa for a day. Truck looks like a mirror now. Could not be happier, I felt like a King in the time that I was given with 24hr Collision. I can quite easily say that this is both the best service I have ever received in my life from any establishment, and that this is the best service I have ever even heard of. Thank you Kristina , (The other receptionist lady in which Ive forgotten her name [sorry] ) Db Bath, and all the workers associated with 24hr Collision. Will definitely bring my vehicle here next time without hesitation. (And no I was not paid to write this)

David Gaffney

Had some minor damage to fix on a door, just a few dings. Called up and they said they have an estimator on site from 8am to 5. I was available so dropped by that day. Was greeted professionally by the assistants in the office. The estimator came out to the car a few minutes later and immediately seemed to be very cautious once i told him it was a private quote. He stared at the damage for a few minutes and eventfully he gave a broad ranged estimate but sounded like he wasnt at all confident. I told him i thought it was a little high and he explained how parts were expensive and it was alot of work. No parts involved as it was only filler and a primer/paint/top coat,. As it was the first shop i went to i didnt fret and I asked him for a written quote and he seemed hesitant but eventually agreed. The assistant disappeared and he asked me to write down my email address and they would email something that evening. That was 2 days ago. I went to a Richmond autobody repair shop the following morning (ICBC C.A.R. accredited) I had a complete detailed quote in my hands within 15 minutes of arriving, The quote was a little cheaper but everything was explained in detail, loaner vehicle etc. But at least they would provide and exact number in writing. Seemed like 24hr collision seek the lucrative ICBC claims only. I have no experience with their work but was not given the chance to. There are too many shops available to have to chase a quote.