Coastline Mazda

Category:	Car Dealer
Address:	2280 N Island Hwy, Campbell River, BC V9W 2G8, Canada
Phone:	+1 250-914-0047
Site:	coastlinemazda.com
Rating:	4.6
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM 8AM–5:30PM Closed

Location

Reviews 15

chappy726

I rated Coastline one star as zero star is not available. I found the salesperson misleading and very ignorant about what came or did not come with different trims of the car I was looking at. More annoying were the high pressure sales/negotiating tatics used once we decided to purchase a vehicle. They used tactics such as double teaming salespeople on us during the discussions, ludicris trade in value for our car and obscene pressure for extended warranty. One minute the new Mazda was the best car on the planet then when discussing additional warranty they tried to scare us to thinking that this was new, complicated technology and risky in terms of service life. The service department was just as bad. The sales manager and the associate behind the service counter screwed up the simplest of service items and seemed very ignorant about where and how certain items would be serviced. How does the Service Manager not know where the oil filter is located??? They were always quick to point out that I risked losing my warranty if I did ANY service myself even though the manual outlines how dyi service can be properly documented maintaining your warranty. The store at the time was trotting out some customer satisfaction survey showing 100% satisfaction. I didnt feel much urge to trust that. Interesting that i was never asked to complete a survey; it could have been my obvious annoyance with the Service department. I found out that Coastline Mazda is owned by the same people which own Steve Marshal Ford and Campbell River Honda. Ill never buy or service a vehicle at Coastline ever.

Lindsay Wood

I bought my Mazda3 from Coastline Mazda, and it was a truly wonderful experience. I have bought a few cars in the last 10 years, and I never knew it could be such a stress free experience. Hayley and the rest of the Sales Team made it an easy process for my large purchase. It was definitely worth it to come up from Victoria and make my purchase there. Since I purchased my car, Hayley called to make sure my trip home was good and check to see if I had any new questions for her to answer; it was definitely worth the drive up island. The entire staff is always helpful, and I if any one I know says they are looking for a car , I make sure they give Coastline Mazda a call.

Tom Keenoy

I had recurring problems with my Mazdas headlights, and the finally both went out at the same time, and replacing the bulbs didnt fix it. I was initially really scared by the other negative reviews, but Courtenay Mazda had a two week backup for anything that might be complex, and I couldnt drive at night. When "night" in December is 4:15pm, thats a problem. Coastline was able to see me the same day, identified the problem in minutes, had one of the parts in stock and had the car back (with one working light) same day. The other part came in the following day, and they were able to install it in 15 minutes while I waited. Fair price, great service.

Laniah Heyd

Mazda is always so helpful with any questions that I may have. When I got my car they where willing to work with me to get a payment plan that worked in my budget and take the time to make sure I understood everything. I did not feel pressured into anything and I got the car that is perfect for my needs! When I am ready for another vehicle I will be going back. They help me to stay on track with the service that is needed on my vehicle and make sure I know exactly what is happening! I would suggest Mazda to anyone looking for a vehicle!

MrJimmyjames36

Took my car in for some work the mechanic fix the problem with electrical tape needless to say it broke before I left the parking lot. Their excuse for this was that they could not get the part for 2 1/2 months. So in two phone calls and 20 minutes I had the part. Their solution to all of this was to try to charge me again for the same job. I fixed it myself. Do yourself a favour and go anywhere else

D L

Wow, worst customer service Ive ever been subject to. The finance manager came into the sales associates office and insulted my wife and I in the middle of negotiating the price of a car. A bad day? Perhaps, but not how you make a sale on a car. Ironic, since the salesperson was boasting earlier about how great their customer service is...wont be buying our car from Coastline Mazda now.

Jenny Doyle

The staff are always friendly and helpful. The sales team went above and beyond with demos, good advice and patience while I decided on the perfect car for me. One year as a Mazda owner and I couldnt be happier with my car.The after care has been even better than I could have imagined.Love the car washes! Thanks one and all for making it such a great experience.

Jessie Kobelka

The customer service at this location was great! Devina was very helpful finding us the perfect car and also got us a really good deal on our trade in. We got exactly what we wanted at the price we wanted and made what I thought would be a stressful experience simple and fun! Thank you to everyone at Coastline Mazda, we love our new car!

Michael Brabender

First class customer service! This was by the the best dealership Ive been too. I was on a two month long road trip from Toronto to BC and back and when I was in Campbell River my brake caliber seized. Coastline Mazda did a rush order on a part, gave me a loaner car, and even allowed my dog to come into the dealership. Highly recommend!

Treat Spenser

I bought a vehicle from coastline Mazda a few years ago, and have been going back for periodic service. I have always found the staff courteous and helpful and have gone beyond the call of duty to make it a pleasant experience. I always feel that Ive been well taken care of and would recommend the service department to anyone.

laura balducci

We had the pleasure recently of buying a truck from Tyson who was great at Coastal Mazda.We phoned a head chatted about what we were looking for and the perfect truck was found.We found this to be very helpful as we live very rural. There was no stress and no pressure which was so refreshing. And we love our New truck!!!

Lisa Perrault

Thank you, Jason and Stephanie, for a stress-free and enjoyable experience in purchasing our Mazda CX5. We appreciated your level of service and the time Jason took to ensure we were completely satisfied. We love the car and look forward to working with your maintenance team to keep it in great shape. Bob and Lisa

Tony Wong

Excellent services at Coastline Mazda Campbell River, we had our regular service done on our 2016 Mazda, the team at Coastline Mazda done a great job. On time & a free car wash inside & out. Well done team & keep up the good work. Tony Comox, BC PS - Thanks for the coffee & a nice waiting area with wifi.

Alan Fryer

Friendly, no high pressure sales person. willing to listen to our requirements and able to fulfill them. Very clean and warm environment . I am not usually one to deal with car dealerships, but after dealing with Coastline Mazda, I would recommend this dealership to anyone.

Chance Alcorn

Treated me very well and most importantly, they actually listened to me! They told me what they could and would do instead of brushing me off and telling me what they wouldnt attempt, like some other places Ive been to. First class treatment and first class service.