Regent Limousine Svc Ltd
| Category: | Limousine Service |
| Address: | 4226 Rossiter Dr, Victoria, BC V8N 4S7, Canada |
| Phone: | +1 250-380-1911 |
| Site: | regentlimousine.bc.ca |
| Rating: | 2.6 |
Location
Reviews 5
CH
Chelsey Wood
I wouldnt normal write a BIG "rant" but it is only out of disappointment that I feel sharing our experience could help others before booking a wine tour. May.27 my work booked a wine tour through Regent Limousine for two of our 30yr retirement friends/co-workers. Tour included 3 wineries and lunch at the second location. Tastings were $5-10 which some places wouldnt charge if you bought wine and each person would pay for their lunches. We each paid our amount for just the bus trip/tour and prepared to pay for our extras. So. . .. when we got to the first winery they were completely surprised and shocked to see 21 people ready to do tastings. Apparently we were not booked at all. Our poor driver scramble to make contact with his company and to sort it all out. Now the very busy winery had to divide our group to be able to do a tasting, which took a lot longer since they already had another group before us. Of course this puts us behind and our next tour was to include lunch, which again was not booked. Our driver then informed us they have arranged a wonderful lunch at the end of our tastings at the Malahat Chalet. Not one winery had our party booked, and our 10:30-4:30 tour was behind and we arrived for lunch at 3:30. At the restaurant there was a set menu and our office manager asked if this was being paid for by Regent to make up for the mix up with our tour. We were told if we ordered from the set menu it would be paid for, if we ordered from their regular menu it would be the cost for that person. So we were thankful for the good gesture to cover lunch for our tour mishap, until my office manager was later changed for every single lunch, $30 per meal. When she set an email to the company they claim they did not say they were going to pay for it and they didnt charge her for the extra hour it took to get us back to Victoria. I find this completely misleading and a complete let down to such a wonder celebration of our great friends retirement. " As we did not have a reservation for your group on that very busy day and in order to accommodate you on the spot,, I had to split your group up for the tasting, which I normally would not have done, and the tasting was a bit more abbreviated than I usually do. Vigneti Zanatta "It was unfortunate that Regent didn’t make the appropriate reservations for your large group on the 27th and I was pleased to hear that Shannon was able to accommodate your group of twenty" Upsworth Unfortunately, the tour was not booked with us ahead of time and we were unaware of your visit which makes it hard on us to give you the proper tasting and time with a Blue Grouse team member. "
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Sam Edney
Awful customer service experience. If youre looking to book anything short notice dont bother. This company doesnt seem to care about trying to find a solution to help out.
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Malachi Chapman
most legitimate limo company in victoria
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John Ewaskiw
Dangerous and overly aggressive drivers.
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Sanjay Singh
Great service!!