Category: | Auto Body Shop |
Address: | 492 Cecelia Rd, Victoria, BC V8T 4T5, Canada |
Phone: | +1 250-361-3411 |
Site: | prancinghorseautobody.ca |
Rating: | 4.6 |
Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
LI
Lisa Ricci
Gave an estimate via the car dealership for $850; when I went myself it was $300 (35%) more. When asked, they blamed "human error". I had planned one repair through insurance and one out-of-pocket. While I expressed this very clearly, it was later blamed in part for the confusion. I will hand it to them for honoring the original estimate yet can honestly not see how a 35% error could be human error. Particularly as, knowing the discrepancy I mentioned it seemed high thereby offering opportunity for the estimate to be double checked. Im still giving 4 stars because I know the work they do is good. This business can definitely do some work though on the customer transparency and friendliness side of things, as I felt physically very uncomfortable and powerless in my interaction with them. People already feel very vulnerable when they have an accident of any sort and as a woman I feel my knowledge of automobile mechanics is already assumed to be little to none, which adds to the vulnerability. While this assumption regarding my limited knowledge might be true, it makes it all the more important that I am walked through the details of a process and estimate and made to feel in a safe space. I hope you will take this feedback and apply it in your future customer interactions.
GM
GMT
This repair shop was recommended to me, but I still did my due diligence and researched it prior to coming in. I also, checked other autobody shops as well. I chose Prancing Horse for several reasons: 1) There were priced well 2) They guaranteed their work for life 3) They were knowledgeable, very informative, helpful, and friendly 4) They were busy ....you can read between the lines to know what that means I was able to get in relatively fast and when I went to pick up my vehicle, it looked as good as new. I was very impressed and more than happy to sing their praise. They definitely stand behind their work and give great service. It shows from the moment you enter the shop and drop off your vehicle until the time you leave with it. You got to check these guys out!
GU
Guy F.
Following a minor accident I read reviews on Autobody shops here in Victoria. The reviews that stood out for me suggested that Prancing Horse Autobody & Paint were very reliable. I am so happy that I chose Prancing Horse because from start to finish all I got was a professional service with outstanding customer service. From the friendly lady who greets you to the estimators and the friendly gentleman that washed my vehicle, it was 5 star treatment all the way. And the car, well you could never tell it was hit. To everyone at Prancing Horse Autobody & Paint, you all deserve an applause for the best service I have ever received in Victoria. I will definitely recommend you & tell friends about your top notch service.
EL
Elton Pereira
This was my first time working with Prancing Horse to get body work and wheel/tire repairs done on my SUV and was blown away by their exceptional level of service and high quality craftsmanship. I had an opportunity to meet the owner, Bernard and work with his team and they all exceeded my expectations. You can tell they love what they do, have a strong attention to details and care about their customers. I highly recommend them to anyone looking for auto-body work. Its a bonus that they are located conveniently a few blocks away from Mayfair Mall. Thanks guys! Appreciate everything you did for me. You just earned a customer for life! :)
GT
gtmcneil
Our SUV was vandalized and they fixed us up on an insurance claim. They did a fantastic job and were a pleasure to deal with from start to finish. Provided a great courtesy car and identified an additional unrelated fix we needed at very little additional charge. Paint job looks identical to the rest of the car, and vehicle came back to me as clean as the day I purchased it. Would definitely recommend for autobody or paint work.
MA
mack cummy
I had my car fixed there and a door replaced and repainted and when the paint began peeling I went back to get it fixed and they said that it wasnt there paint job and I must have got the car painted after they did it. There manager kicked me off the property and one of their employees got threatening. I eventually did get it fixed at another shop after contacting to ICBC. Plus they have me an old early 90s Tercel as a courtesy car
CR
Craig List
Smug would be the word I would use to describe the employee I dealt with. He didnt address my concerns, acted like a know-it-all, treated me like I knew nothing about what I was talking about. His suggested repair solution was full of short cuts and not the proper way to deal with a high end automobile.. Glad I was able to get a second opinion before I committed to Prancing Horse. 0/10.
EL
Elisabeth Ahmadi
Our older truck suffered major damage but was repaired and returned to us so promptly and looking so good that it almost felt as though wed been given a new truck in exchange. We appreciated the courteous service right from the start. We went to Prancing Horse first but thought we should shop around. This was totally unnecessary. Nowhere else came close.
MI
michael edmonds
Minor accident - I choose Prancing horse auto via friend recommendation after a minor accident. I must say customer service was great, perhaps the best customer service i encountered regardless of product. The owner;s communication during the process was fantastic. My car was returned quickly, service was far better than local dealership.
TO
Tobi Gardner
Friendly staff, thorough and efficient initial review, gave me the options available given the expected costs. I went ahead with repairs and they had the repairs done in the time they specified, the repairs looked great. Then I noticed the thorough detailing inside the car and that definitely exceeded expectations! highly recommended
A
A Private User
These guys are brilliantly helpful! They gave me three lifts (there and back, plus when I realized Id left my house key on the car keyring) and were always so courteous and cheery. Did a terrific job of repairing our front panel, at the cheapest price quoted in town. Lastly, they gave us a Tim Hortons voucher! Highly recommended!
A
A Private User
Excellent service and craftsmanship. Had a full bumper re-spray done in a day! and it was quality work. They even let me have my windshield replaced during the same time by First repair glass. Flawless experience and I would highly recommend. These guys are pros and not a big chain in-and-out slap job shop.
AL
Alan Bowles
Had a small mishap just before Christmas - lawn chair flew off the back of a truck and wrecked the front side and mirror. Michelle and the guys at Prancing Horse Autobody did an awesome job and had me back on the road in just 2 days! Took it in Wednesday and had it back before the weekend. Wow.
CH
Chris Ragan
Did an amazing job fixing some minor damage on my bumper. Great experience overall. You may have to wait a couple weeks to get the repairs done, a busy shop is always a good sign. My car came back looking cleaner and shinier than even I can get. I highly recommended them!
WA
Wayne Lloyd
Im not sure how they could have done a better job for us. They finished on budget, ahead of schedule. We got the van back clean inside-and-out and looking like new. I would recommend Prancing Horse to anybody.