Campus Honda

Category:	Honda Dealer
Address:	506 Finlayson St, Victoria, BC V8T 5C8, Canada
Phone:	+1 250-388-6921
Site:	campushonda.com
Rating:	4.2
Working:	Closed 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–6PM 8:30AM–6PM Closed

Location

Photos 100

Reviews 4

Alex

My husband and I were shopping for a new family vehicle. Honda was the front runner for us and we thoroughly enjoyed our first visit to the dealership. Product Advisor John was helpful and friendly although got distracted twice for other customers while still dealing with us. We received prices for the vehicle that we asked for and test drove and were quite happy with how everything went. We walked out having our mind set that in 2 weeks we will come back for our Honda CR-V 2017. (due to personal reasons we had to wait for 2 weeks before purchasing the vehicle but wanted to have it all ready to go for when we are ready to purchase). We came back to the dealership 2 weeks later and were ready to buy. We inquired about AWD versus originally quoted FWD and were told that the difference is $2,800 (around $46 /month for 60 moths) which we were happy to pay for. However, From that point on the experience went completely downhill. John went to see sales manager and came back with the price that was 134 $/ month (for 60 month term) higher than that quoted 2 weeks ago. When asked why there was such a significant increase we felt that were treated like a couple of idiots with excuses that didnt make any sense. Finally after third time asking why the increase was so much we were told that when doing calculations last time they selected wrong vehicle. We were caught off guard as in between the visits to the dealership we were in touch with John over the phone and he once again confirmed the price for us that was discussed at the dealership during our first visit. There was no mention of any errors or mistakes at any point. There was no apology provided and neither Product Advisor nor the sales manager seemed to care about this mix up or tried to make it right. We told them that the price given to us first time was the price we came in prepared to pay and asked if there was something that could be done to get us closer to that number as we truly liked the vehicle. Yet again, there was no attempt to rectify the situation or counter-offer, only shoulder shrug. We both felt as if we were lied to, treated like idiots and dealership didnt care about selling the vehicle to us at all. It is such a shame as Honda has such an amazing product, however, customer service was a complete disaster. I cannot see myself coming back to that Honda dealership again although we will probably be on the market for a small size sedan in the next few years to replace my husbands old sedan. I realize that our experience was probably "the one off" as I know people who have had great experience at the dealership, however, the way our situation was handled was unprofessional and left sour taste.

A Private User

So i feel sorry for any Victorians who need to some get their Honda fixed here. I came here for a ENTIRE clean up of my car. They fixed the brake, engine and all and it was a typical general job done. Cost me over 1 grand. After having it back.. i was shock to see the inside of the car was still a mess. Basically they wouldnt do anything special or over the top for their customers.. well that wasnt expected either.. however i have other collections of cars.. and when i had my Supra fixed at Toyota and my Integra fixed at Acura.. id spend 300-600 dollars and STILL they would at least clean up the inside of my car for free (without me asking!). The funny thing was when i went to Honda..i mentioned that my car actually NEEDED a complete makeover! And i really wanted the inside cleaned! So i was disappointed that i pretty much had to do it myself. If this place gets good rating im going to wonder if its their workers writing reviews for them. Too bad fair, they only did what they were asked (my brake was fixed, and they briefly vaccumed the inside, clearly just skimmed quickly through it). If you wanted to compare services with Acura or Toyota.. (In Victoria) they make Honda look like lazy pigs. There attitute was.."it doesnt matter if you spend $200, it doesnt matter if you spend $1,200...this is how we do it..." lmao. Dont expect the same treatment from Honda just because Luxus Toyota or Acura does a good job. Hopefully there is another location for all you Honda owners in Victoria to go to instead of the one cross of Finlayson and Burnside. Would i come here again or recommended to anyone...no..i honestly wouldnt come here unless i really really have too. Good luck!

Russel D

Had service done by this dealer on my Civic a few times and had a couple of awful experiences with Craig (service manager at the time). My car was washed after major maintenance and came out with significant scratches on the hood and the roof. When I mentioned the issue to Craig he told me that "he watched the guys wash the car" and denied that the scratches was caused them. And you have noticed the wash bay is located outside on the lower compound. The guys use a brush just like the ones on self serve car washes which causes scratches when worn out or when tiny bits of rocks gets wedged in the bristles.. Sounds like an obvious BS statement from a service manager. Another time when my car was in for a major repair (4 hrs labor), Craig refused to give me a courtesy ride and instead gave me a $10 taxi chit. When I inquired about the return trip he replied with "thats all we give". Jack, assistant manager, on the other hand gave me 2 taxi chits without hesitation when I returned for another major repair. Since then I never returned to Campus Honda for any service. I drive all the way to Duncan even for an oil change. But now that Jack is the Service Manager hopefully things will change for the better as he is a decent person and treats customers with respect. ***Btw, I have read before of another review and an incident of a car coming out of wash job with significant scratches, Be aware of this!

joris louwes

Very bad service. Brought my car in for a recall and had furthermore a DLR relais replaced and the batteries of my key fobs replaced. When I picked my car up the power locks didnt work anymore! Theres now also clicking noise coming from under the dashboard when I try to use the power locks. I had never noticed that, but they told me it was normal. The next day I went back and asked why the power locks didt work anymore. They said they replaced the batteries and the power locks didnt work from that moment on. As far as they were concerned the power locks were already broken when I brought my car in!! When I asked how we could solve this situation, they told me they could remove the door panel to look at the power lock, but that would cost me $60 diagnosis fee, and if they didnt find any suspicions I had to pay for the replacement of the power locks. In other words, Im screwed. I asked if they could meet me half way for the repair and diagnosis (because it can be a coincidence that the power locks gave up in the few days my key fobs werent working.....) But they said NO, implying that the power locks were already broken when I brought the car in and that I was lying. Not a hint of taking care of the littlest part of the cost. Just very bad service.