Arbutus Limousine

Category:	Limousine Service
Address:	1516 McRae Ave, Victoria, BC V8P 1G5, Canada
Phone:	+1 250-589-0000
Site:	arbutuslimo.com
Rating:	3.5

Location

Photos 16

Reviews 8

Kristina Misener

How this company has 5 stars I will never know! We booked them for their more "affordable rates"... however I think what they meant was "cheap". The driver arrived with a trunk full of crap in it (literally, tools and dirty equipment), so that myself and my bridesmaids could fit absolutely nothing that we needed to bring with us. Despite ordering a limo with an extra passenger seat, we had to cram us all into the seats pilled with dresses and boxes. To top it off their air conditioning was broken, on the hottest day in August. When we began our journey, it became painfully obvious that our driver had no idea where he was going, and spent the whole drive yelling at us in the cab to give him directions. Thinking a celebratory drink would make us feel better we happened upon the pile of filthy cups that appeared used and sticky. The only upside was that we actually got bottles of water, which I later learned my husband was not so lucky. He and his groomsmen had the same experience of a full trunk, no air conditioning, no water, and the joys of getting lost. I highly suggest you avoid this service, and put extra money towards a reliable company like Alpine Limo or La Limo.

Rosie Wolmstead

I wanted to comment on my groups lovely experience with Arbutus Limousine and thank our driver Fred, a charming, older gentleman, for our wonderful limousine ride while we visited Victoria for the first time. We really enjoyed every minute and felt safe and secure in Freds care. He seemed to know all the good spots and many were better than the ones we selected. I cant believe how much we crammed into our tour. The gardens were so plentiful and big and it seemed every where we turned, there was another great scene to look, especially along Dallas Road and Beach Drive. Amazing! Thanks also for accommodating our 2 special requests, and saving time where ever possible, as we had a big list to cover and were pressed for time, trying to squeeze in all the spots we wanted to see. Freds knowledge of the city and best routes to take really helped and we enjoyed the commentary provided en route! We wish you all the best Fred and thanks again for answering all our questions and making our tour of beautiful Victoria lots of fun. Kind regards Rosie and the Ladies who Lunch

Erica Hansen

We booked arbutus limo for 4 hours on our wedding day. We also had Fred for a driver, who started the day strong, but then got pretty grumpy and rude. We went with the cheapest rate we could find so they are reasonably priced. Fred was great picking up the bride and bridesmaids and was charming up until after the ceremony.... Fred didnt want to let our photographer ride in the limo? We rented a 10 person and she was only person number 9. He asked her why she didnt have her own vehicle...we asked her to come in the Limo and take pictures. Fred was arguing with our photographer in the front on where to go and where to park. It really killed the fantastic "just married" vibe. We got back from the off-site photos back to the original venue and he tried to leave early! He was hounding me, THE BRIDE, about leaving an hour and a half early when we all had to take portraits on a tight schedule. I would never book here again, especially with Fred for being so unpleasant to me, friends and family, and especially the photographer on my wedding day.

Kathy Bray

7 of us hired this service coming off the Norwegian Pearl, last minute. We had only 3 hours to tour. Our guide/driver, Simon, was fantastic. He took us to Butchart Gardens, was right on time to pick us up, and then gave us a great tour of the city on the way back. He was very easy to talk with and our whole group loved meeting him. Great experience with this company and in Victoria. Well definitely keep the card and use the service again!

spencer sigouin

Terrible customer service! Book with someone else. Was quoted over the phone one hour for a price. Once it was time to pay and confirm booking they refused to honour the quoted price they said over the phone due to a policy change. That was within one hour of the phone call to the confirmation. The person who answered the phone was a driver and the company made no effort to honour there quoted price.

michele elliott

Arbutus Limo service made a mistake with our pick up time. When I called, the situation was quickly dealt with and a full refund was issued for the inconvenience. The limo was very nice and the driver very friendly and professional. I would use this service again as their customer service was first class!

Jordan McDonald

Simon was the most insightful driver I have ever had. He was pleasant and willing to work with our group of seven trying to get to Butchart Gardens. Knowing all the ins and outs of Victoria, he was so efficient that we had extra time for sightseeing. Would definitely ride with him again!

Mike Stiles

My friend Kate Leroy was talking a limousine tonight for a friend,s birthday party