West Coast Nissan

Reviews 3

JE

JENNIFER LAYNE MUSIC

I was referred to Nissan by a friend, and Ill always be glad I took advantage of his advice; dealing with Nissan, and in particular, West Coast Nissan, has been a pleasure from the beginning. When first I browsed the Nissan website, a chat window popped up - a customer service representative offering to answer any questions. I was suspicious at first as many pop-up help windows are automated. This, however, was indeed an actual person, from Canada no less, not outsourced internationally, which made me feel confident right off the bat. The representative answered my questions professionally, and in a personal and friendly manner; thus, I decided to move forward with finding a dealership. In my Google search of Nissan dealerships in the Lower Mainland, West Coast Nissan had the best reviews. What minute negative reviews do exist are obviously penned by those who do not have a clear and mature understanding of what is expected from a dealership and its employees, who as it is, already go above and beyond in their efforts to serve the customer. My initial conversation with West Coast Nissan (after the jovial receptionist) was with Konner, my sales person. Konner is friendly, outgoing, knowledgeable, eager to learn, and a natural and easy conversationalist who obviously genuinely enjoys his work. He drove me from my home to the dealership to finalize the sale of my new vehicle, which was a delight, as a person who can carry an intelligent and reciprocal conversation is tops in my book. Dealing with Crystal, the finance manager, was also a pleasure. Crystal is intelligent, friendly, and highly competent. I felt completely relaxed knowing that she was working hard to find the best financing options for me, confident she would succeed - and she did. She also pointed me in the direction of some new music she thought I would enjoy, so we exchanged a few playlists! Today I took my new Nissan in for its first complimentary service inspection. The service staff were also friendly and a pleasure to deal with, as well as knowledgeable, and able to answer all of my questions with confidence. My car was washed and vacuumed as well, which I was not expecting, but definitely appreciated. I am a first time Nissan owner, and absolutely love my new car. I was hesitant to move beyond by preferred brands, but have been rewarded in doing so. My vehicle has excellent fuel economy, looks great, and is fun and easy to drive; I couldnt be happier with my purchase. I value the personal touch offered by the staff at West Coast Nissan, where it feels more about community and building relationships than anything else. A happy staff is a well treated staff, and a well treated staff is under good management. I hope in all sincerity West Coast Nissan will continue this tradition into the future and continues to avoid promoting the shmoozey money grab culture that so many dealerships, and sales corporations in general in this day and age, are lost to. Thank you, West Coast Nissan, for a FIVE STAR experience! Well done!

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PA

Patrick Isaac

I recently purchased a brand new 2016 Nissan Micra SR approximately two weeks ago (June 18). Unfortunately, it has already given me more problems than my previous car. I brought it in (this was probably the 5th day of owning the vehicle) for service and was given a courtesy car. There were issues with the brakes that the technicians werent able to replicate. I was told everything was fine, but experienced the same issue shortly after. This time I recorded the sound the car would make when applying the brakes and brought the attention to Mike (Sales Manager) directly. He then was helpful and introduced me to Sam (Service Manager) whom assisted me. I was offered a second courtesy car (on June 27) and was told I would have it resolved by Wednesday. Fast forward to Wednesday (June 29) and I was told I could pick up the car, but then received a call approximately 30 minutes later informing me that the car is not completely fixed and will have to wait till Monday. I am beyond frustrated as I have driven Nissans courtesy car(s) more than I have driven the new car that was sold to me and let alone having to reschedule multiple times. Not to mention that I have yet to receive a spare key and was told I would receive it a few days after purchasing the car because someone had misplaced it. I appreciate the effort everyone is putting, however I am starting to doubt that Ill even be able to get my car on Monday (July 4). I honestly am hoping for the best and if things go south, I am hoping to be offered other options (i.e returning the car, exchanging the car, etc) from West Coast Nissan. The reason I rated this dealership 3-stars is because Mike and Sam seemed to have been most helpful, but it is very difficult to be overall satisfied throughout this whole experience. **Update** Unfortunately I received a call Monday (July 4) from the service technician informing me that the car will not be ready until Tuesday (July 5). At that point I lost the majority of my patience and immediately went to West Coast Nissan to talk to Mike. Fortunately, Mike was very understanding and definitely reassured me that everything will be taken care of. I was provided with the option to exchange the car if it is not fixed/can not be fixed. Im hoping this time ill be able to get my car back. **Update v2** So after almost two weeks of waiting, the car is finally in my possession. So far the car has been great. Definitely hoping the noise does not come back. Now I can finally drive around my car. Big thank you to Mike (Sales Manager) and Cole (Service Technician) and to the rest of the team that assisted in resolving this bizarre case. Now I can finally give this review the full 5-stars it deserves.

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QU

Quentin Paras

What started out as a very positive experience ended up being quite awful. To give a little history regarding why I was at West Coast Nissan: My wife and I had a baby 11 months ago, and so she has been at home on maternity leave, leaving our one vehicle with me to go to and from work. In 3 weeks her maternity leave ends and she needs to go back to work as well. We both have a very extensive commute from Maple Ridge to Burnaby and Vancouver, so a second vehicle is a necessity for us now. We started our search at West Coast Mazda because we already have a Mazda CX-5 and love it! Why not another Mazda? We met a very helpful sales rep, Anthony, who showed us a few used cars that we decided didnt work for us for various reasons. In an attempt to be helpful, he sent us to his friend, Thomas at West Coast Nissan because there was a recent trade in of a 2008 Mitsubishi Lancer. Mitsubishi wasnt really on our radar but we thought we would give it a try. I went to Nissan by myself while my wife stayed at home with our son. Thomas was helpful in setting me up for a test drive of the Lancer, which I thoroughly enjoyed and thought maybe would be the right commuter vehicle. It was listed for $7500 on their website, so I made an offer of $7000 all in. After a bit of negotiation, it was decided that my offer wasnt good enough... which is their decision. It wasnt their decision to decline my offer that made me so upset but what happened following. I asked Thomas if I could speak with the manager and possibly persuade him to take my offer. Thomas agreed and brought me to his office. He walked me in and said to his boss, "here is the guy who is gunna give you some sob story about a wife and kid". He chuckled and walked away... My eyes opened wide in disbelief and I said to both the manager and Thomas (who was already walking away at this point), "no, this isnt a sob story... its the truth." Feeling the need to prove myself I showed the manager a photo of my son on my phone and in a state of awkwardness he politely asked how old he was. Its this kind of distrust and condescending behaviour that make working with car dealerships (like this one) a very unpleasant experience. I went in there and shared my current needs based on my current life situation and the entire time the sales rep had a predisposition that I was lying to him. This was a very unfortunate experience and I hope I never have to go to this dealership again.

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