Nanaimo Toyota

Reviews 4

LE

Lee Selmes

Nothing but a great overall experience with this first class dealership. Salesman Alan was very helpful and a real pleasure to deal with. I came from out of town to purchase my used vehicle and Alan met us at the ferry terminal in Nanaimo which made it really convenient for us. I felt no pressure sales and came away with a great vehicle at a very fair price. This is where my experience gets the 5 star rating.....Ive had a couple issues pop up with my new used vehicle and they didnt hesitate to have them fixed immediately in my home town at their expense. I have to give props to Dallas the used car sales manager, he called me direct and made all the calls to get my vehicle in to get repaired at my local dealership. Ive got to say this is the most satisfying experience Ive had buying through a dealership and wont hesitate to use them again in the future. UPDATE: Truck is a lemon. First the cab leaked, then A/C didnt work properly, then back up camera stopped functioning, this all in the first 2 months of ownership. Near 4th month the transmission failed, bad $olenoid, currently noticing some vibration in front end, cab leaking again (different spot), was getting poor mileage reading of under 10mpg so in go new $park plugs and wow now Im getting close to 15 mpg! Body is starting to show lots of rusty rock chips from original owner and have a quote of $1000.00 for paint and body work. Oh and did I mention this is all under 4 months and very low mileage. They should be embarrassed for selling this piece of junk. I could have done better at a curb side dealer in the lower mainland which at least will give you 6 months warranty in most cases as well as a drive train warranty for peace of mind. No I didnt take an extended warranty because a) I couldnt afford it b) in 30 years of buying used vehicles from dealerships Ive never bought one because of the trust Ive had buying from someone with a good reputation in the business and will stand by their product c) I wouldnt have guessed a dealer with a good rep would sell me a lemon d) I was naive and now Im stuck with an unreliable money pit of a truck. All I can think while driving is whats going to go next and not a chance of getting any help from Nanaimo Toyota as they have stopped communicating with me.

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DA

Daywalca Blade

Nanaimo Toyota! Where do I start? May 11, I am at King George Nissan looking at a 2009 AWD Toyota Matrix. Silver with 109000KMS. It was my third time there playing the GAME of back and fourth with the purchase of the vehicle. Finally secured financing and a good trade in value for my 2004ML 500. Ready to sign, I tunr to the branch manager to ask if the vibration coming from the steering column can be fixed after I take the vehicle home. He unprofessionally throws up his arms in the middle of the dealership stating loudly "Now you are just trying to nickel and dime me." Something tells me to stop and not sign. Took my void cheque and I left the dealership very irritated. Get home and decide to look online if I just blew a good deal. First site up is Nanaimo Toyota advertising a 2009 AWD Toyota Matrix. Silver with 71000KMS. Too good to be true? Emailed dealership with earnest to ask if it is indeed still available. It is after 9pm so I force myself to sleep as the bad feeling withing the pit in my stomach refuses to subside. May 12 at 10:30am, I get an email response from Nicolette at Nanaimo Toyota. She introduces herself in a succinct and professional manner providing every possible contact detail and of course the good news I had been waiting for. I pick up the phone and call her which she immediately picks, has a great phone presence and charming to boot. She takes my details and tells me she will put me in touch with Graham and he will call me back. Withing 10 minutes, Graham calls me back, and the magic of this dealership begins...... Folks within 24hrs, the team at Nanaimo Toyota had not only calmly assured me the trip was worth taking to Nanaimo, they had secured great rate and financing for my 2009 AWD Toyota Matrix and offered me great trade in value for my 2004 ML500. Thank you Dallas (the humble king), Nicollette (the gleeful genie), Graham (the weaver of tales), and Michael (the practical common sense banker). You made my vehicle purchase off a dealer (typically a most scary and sometimes slimy endeavor), one of the best purchases I have ever personally made. My wife and I hope to get an invite to your customer appreciation night and will make a special effort to just come back to see you all.

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JA

Jason Mercer

Great staff. Friendly and welcoming. No sales pressure. We leased a new vehicle and are happy with it. My only issue, the reason I cant give 5 stars is, they wanted to finish the deal quickly, "to lock in the rate". I ended up signing the papers and taking home the vehicle in the afternoon of the last day of the month. The next day the interest rate went down and I realized I payed $400+ more because I didnt wait one day. I brought this to their attention and was told "sometimes the rates go up, sometimes they go down". After doing some research, I dont believe this. The interest rate for new vehicles almost always either stays the same or goes down, but rarely, if ever goes up. I was also told the rates are set by Toyota Canada and they have no control over it, nor do they profit from the difference in rates (I believe this). If that is the case, the only reason to encourage the deal to be finished by month end would be to secure the sales staffs commission for that month. They would have made the exact same amount, just one month later and I would have saved $400+ if I had waited a day. To put the speed you get your paycheck above what would be better for the customer is disrespectful. To their credit, they did offer discounts for other products or services to help keep me happy. But ultimately, me losing $400 shouldnt just be an incentive to spend more. It never should have happened in the first place. I dont mean for this to be a very negative review, with the exception of that one issue, everything else was spot on. They answered all questions up front and responded to email and text extremely fast, even on their days off. I recommend anyone looking for a new vehicle to see these people, as you will get exceptional, no pressure, friendly, welcoming service. Advice to customers: Buy or lease at the beginning of the month. Thats when the new deals and interest rates come out. The odds that the interest rate will go up month to month is quite rare.

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JI

Jimmy waring

My last major repair at this dealer was on Sept 29, 2015 and involved brake work and replacing a rear bearing and seal and the total invoice cost was $3,474.03 but as long as the work was done properly I was fine paying it. Unfortunately, the rear seal wasnt replaced correctly and has been leaking all over my tire and brakes. Fortunately, the work was still under warranty (24 months) but unfortunately I was still charged to replace rear right brake shoes that I had to replace due the defective seal. To add insult to injury I also paid to have these brake shoes replaced with my original work order under two year ago. The wear and tear on these shoes would have been minimal given that the first time the rear brakes were done was at 203,937 km. Yeah yeah I know the toyota warranties never cover brakes but when you consider this situation is it really worth charging the customer for brake shoes and losing the business for life? I have two toyota vehicles that I used to bring there for service. Why did I have to replace the rear brake shoes? because the seal leaked oil all over them. What was the condition of the shoes without the oil contamination? excellent given they were replaced in 2015. But the warranty policy says we have to charge - well I say see you later then. The right rear tire where the seal was replaced should have also been cleaned as it would have taken a few minutes to wipe the inside and outside rim and when I picked up the truck the wheel was still covered in oil from the leak? Just a little thing like that can go a long way but I guess warranty work is low priority. On a positive note the service guy (steve) I dealt with was very personable and efficient. Looking at other reviews I get the sense the quality control and this dealership is not good anymore.

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