Nanaimo Chrysler Ltd.

Category:	Chrysler Dealer
Address:	4170 Wellington Rd, Nanaimo, BC V9T 2H3, Canada
Phone:	+1 250-758-1191
Site:	nanaimochrysler.com
Rating:	4.6
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–6PM 8:30AM–6PM Closed

Location

Photos 75

Reviews 7

William Farris

We took our 2005 Dodge Grand Caravan into Kal Tire to have a flat repaired and they told me I needed brakes, rotors pads & calipers replaced and gave me a quote for $800. I said thank you and immediately took it to Nanaimo Chrysler, where we bought the van less than five months previously Their service writer told me I likely didnt need calipers replaced (Kal Tire was trying to sell me service I didnt need), but if I did they would be covered under warranty, which I was unaware that I had. Because I supposedly had a warranty for part of the work that might have been needed, I didnt feel the need to get further quotes and scheduled the service. I wish I had known they write warranties with disappearing ink! The next day after I dropped the van off and the shuttle took me home I was phoned by their service writer who told me that the warranty expired a couple of weeks ago and that my van did indeed, need calipers. It took me a minute to realize that I had been sold service in bad faith after I hung up with the service writer. In the end of the day, whether this was limitation of the system, or eschewing of facts by the service writer in order to get work, the trust was broken. If a warranty had not been a factor, I would have certainly solicited more quotes. This is sufficient reason not to go back. In addition to this all of this work was needed less than five months after purchasing the van from Nanaimo Chrysler, having been "safety inspected" before our purchase.

Tracy Duncan and Molly Nice

I want to say that I had absolutely NO intention of purchasing a Jeep when I brought my beloved VW Rabbit into Nanaimo Chryslers body shop for repair work after an accident. The fact that I even GLANCED at a Jeep one Saturday was directly as a result of the excellent service provided by Bruce Robson, the body shop manager, as well as the enthusiasm of Ambyr at the front desk. I was in that day with a bit of an emergency and both of them helped me. If it wasn’t for that direct experience, I would still be driving my beautifully-repaired VW. As a result of that Saturday visit, as I was on my way out of the dealership, that I casually asked Brian McLean, another lovely low-pressure team-member, how much the Wranglers were. Well, one thing led to another and I, and my 16 year-old daughter (we’re sharing ownership until she takes over the loan in a few years time), are now very happy Jeep owners. Doug Green in the Finance Office was very thorough made things work very well for me. I’m a die-hard import buyer. Taking the leap to Jeep was very worrisome for me. So far I’m enjoying the ride immensely and I’m confident that, in the years to come, Nanaimo Chrysler will continue to treat me well as I come in for my regular service appointments. I can’t WAIT for my running boards to come in! Thanks again for everything. You have a great team there!

E RG

Weve tried all the local Dodge dealerships and none compare to Nanaimo Chrysler. Simply put, they are the BEST Dodge dealership on the island. Over the last two years, we have at various times, serviced 5 different vehicles with them and never once were we charged unnecessary expenses like shop supplies etc. Even when there has been snafus (and yes, there always are some complications when doing business) they are responsive and communicative, even when the onus isnt on them to do so. Weve also purchased 3 vehicles from them over the last year and a half and we wouldnt think of going anywhere else. Dwayne is the superstar of sales people, he makes us laugh, knows his vehicles inside and out and always works to get us the best deal....and we arent the easiest people to make a deal with! The Neals take a great deal of pride in their business and it shows. It also makes a big difference to the customer experience before AND after the purchase, which is so refreshing in this day and age. Yup, simply put, its the best place to buy a vehicle on the island!

Sasha Kay

I have been going to Nanaimo Chrysler regularly for oil changes and maintenance service on my Fiat 500 C - I am impressed with the Front Desk Staff and their knowledge and efficiency. My recent visit had some hiccups but Brent, Front Desk Manager, handled it professionally and with humility. and the outcome was satisfactory. Some concerns were also handled with understanding by Sally McIntosh and I felt she heard what I was saying. I have a huge shoutout to the amazing gentlemen who drives the shuttle. He is professional and friendly at the same time, and he makes my visit even more delightful. Hes a keeper! My one suggestion is that following wheel rotation that the note on the bottom of the invoice should be highlighted for those of us that may just scan their invoice and miss the note there - or even better for the service department to verbally verify that re-torquing is necessary after 50 km. Just saying...... lol

Lori Butler

We have purchased many vehicles from this dealership. They have always been wonderful and treat you as family from the time you walk in the door and greeted by reception, and it doesnt stop there, it goes on into the service department as well as the sales. If you have any questions about certain features on your vehicle or wanting to know how to use them, the staff is readily available to assist you, and if they do not know an answer, they will go above and beyond to find one for you. This is the same with the service department, they go out of their way to ensure you are back on the road in a timely matter and safe. The detail department at this dealership is top notch as well. I cannot say enough about how much we truly enjoy dealing with Nanaimo Chrysler. I highly recommend anyone considering a used or new vehicle to stop in at Nanaimo Chrysler. They are indeed a dealership that truly cares about their customers.

Trisha DesRosiers

I came in for recall service as unfortunately this is the only place on the Island for a Suzuki recall. During the recall a part broke. It takes a week for the part to come in and I live out of town. So a scramble for a courtesy car happened, which thankfully was resolved which was awesome on their part. But then I get a call telling me I owe them money for the part they broke with the rationale was that the part was old and should have been replaced anyhow. I would have been fine if I came to them for this part to be replaced, or had a call from them when the mechanic discovered this part could be a complication, and gave me an option to stop and proceed with a mechanic of my choice closer to home. This was not done. Bad Business guys. I get that I may be dispensable as a repeat customer, but this mishandling of a recall service to me is unacceptable.

Marc Grondin

If I had known my Grand Caravan was so useful I would have bough one years ago. I did drive Station wagons in the mid seventies when my kids were young and loved them but since then I guess I forget how much fun it is to have SPACE. My purchase happened when my wife found it difficult to get in and out of my previous small car. I stopped at Nanaimo Chrysler to have a look and I was treated so well that I purchased the car within an hour or so. I had purchased a small car because I was looking for fuel economy. I am now surprised that my Grand Caravan is almost as economical as my small car, which was only 8 months old. This past week end I drove from Nanaimo to Victoria and back and the fuel consumption was 8.1/l per 100km. I had my vehicle serviced at Nanaimo Chrysler twice since I purchased it and I was very satisfied both time.