Mercedes-Benz Nanaimo

Category:	Mercedes Benz Dealer
Address:	2472 Kenworth Rd, Nanaimo, BC V9T 3Y3, Canada
Phone:	+1 250-585-8960
Site:	mercedes-benz-nanaimo.ca
Rating:	3.8
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 9AM–5PM Closed

Location

Photos 37

Reviews 9

Joanne Thacker

FIVE STAR customer service! A few weeks ago, on a Friday, we were travelling to Courtenay and hit a large pot hole, flattening both tires on the passenger side. We limped a half block to a tire retailer, only to find out they couldnt be fixed and replacement tires wouldnt arrive until Tuesday. Yikes! We sat in the parking lot, making calls to other tire retailers in the area and weighing our options for getting back to the mainland in time for work on Monday. Although I am not sure what I expected them to do, I thought to call the nearest Mercedes dealer, in Nanaimo. I explained our predicament to "Dave" in their parts dept. who asked me to call him back in 10 minutes. When I called "Dave" back he had already located two replacement tires for us in Victoria and called the tire retailer directly to tell them where to get them from and which courier to use to ensure same day delivery. When we walked back into the retailer, they were already calling to order the tires. The driving time from Victoria to Courtenay is almost 3 hours but the tires arrived in Courtenay 5 hours later, at a courier cost of only $40. Two quick tire changes and we were on our way. We were gobsmacked by Daves initiative and over-the-top customer service. Mercedes Nanaimo got nothing for their trouble, and we live too far away to give them our future service business. The best we can do is pass on our great experience. Thanks Dave!!

Nick Bangar

Just purchased a pre-owned vehicle today. I live on the mainland and found a vehicle they had online. Being my eyes and hands, Peter did an awesome job getting me all the pictures, information, and inspection reports I needed. I headed over on the ferry and Matthew the sales manager made a very fair deal on my trade in and purchase price. I drove away very happy with the overall experience. Even Lisa the financial manager did an awesome job getting us out in time to make our ferry. Mercedes Benz Nanaimo is definitely "Driven to Delight"! Check them out!

Rob TenWesteneind

Buyer beware! Purchased a Certified 2015 E400 Wagon site unseen and trusted the dealer that the car was in "Mint" condition. I am still waiting to hear back after weeks of taking delivery of the vehicle in Ontario. The vehicle had unsafe tires that were on the vehicle. Gouged sidewall and broken belt in other tire.

Jake Antifaev

Purchased a certified pre-owned from Mercedes Nanaimo. Peter and the other employees were extremely friendly and helpful in the process of buying the vehicle. I would recommend Mercedes Nanaimo to anyone looking to purchase a safe, reliable and fun vehicle.

Yara Debasi

Unprofessional customer service. I used to live in north vancouver, i was comfortable with their services. Came to nanaimo, and Im shocked by how different their services are. Terrible service here

Bria Sharkey

Great customer service! Very helpful and knowledgable staff that were willing to answer my questions and listen to my concerns before getting me into a great used car.

farbod feizi

Truly glad we got a MB dealer in nanaimo, I only wish theyd have a more well trained team which can also help them sell more cars.

Alex Kleider

Sprinter service

Eugene Agyemang

Best service