Laird Wheaton BODYSHOP

Category:	Auto Repair Shop
Address:	2490 Kenworth Rd, Nanaimo, BC V9T 5K4, Canada
Phone:	+1 250-585-4201
Site:	lairdwheaton.com
Rating:	2.6
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 13

Reviews 7

Dominic Jones

Avoid if at all possible. My vehicle was towed to Laird Wheaton from an independent repair shop. It had an intermittent "no start, no crank, no communication" condition that the independent shop suspected was a faulty engine control module (ECM) but felt a GM certified shop was better able to troubleshoot. I asked Laird Wheaton to confirm that it was a busted ECM. They did their diagnostics and called me to say they confirmed it was the ECM. They quoted $880 including labor and taxes to do the job. I gave the go ahead. Next day I get a call saying the new ECM they received from Vancouver was "a dud" and they need to get a new one, which will take another day. After expressing doubts about the ECM being the issue (and not a loose wire or something) I said okay. Next day I get a call and Im told the 2nd ECM doesnt work either! Now they are going to check the wiring (why not do this before assuming the ECM is at fault, as GMs TSBs all say should be done?) They find a broken wire and fix it, but now say the bad wiring might have caused the ECM to break. They need to get a 3rd ECM! Its now 6 days later and I get a call saying the car is ready. I go to pick up the car and Im presented with a bill for $2,500! I never approved that. They agree to reduce it to $1,301, which is still 50% more than I approved. I recognize that they did have to do more than just replace the ECM (check the wiring), so I reluctantly pay the bill. I go out to the vehicle, turn the ignition on and the "check engine" light is on. It wasnt on before it broke down. They say its not a big deal, just a fuel pressure sensor. I dunno, after $1,300 I was kinda hoping not to see that "check engine" light glaring at me from the dash. I read the technicians report and realize that I was told many porkies by the service rep over the six days. Avoid these people if at all possible.

Melanie Day

Very rude bunch of people, if youre a girl theyll talk to you like youre stupid. I went in to ask them a question about my truck the refused to explain it to me. And when I went back and forced them to show me my head from my truck they didnt put a new one in like I asked. They put a refurbished one, they didnt do hoses or any lines that were dry or cracked like requested, and I was charged in my bill for services they didnt do. AVOID IF PISSIBLE. I was charged $2500 for a $1300 job.

Kate Rooper

Had a great experience with Laird Wheaton! It was my first time dealing with an ICBC claim, and the staff were so friendly and knowledge, and set up a rental car for me to use while my own car was in the shop. They were very fast repairing my vehicle, and when I got it back, it looked great and they had even vacuumed the inside for me! Thank you Laird Wheaton, I will definitely recommend in the future

Gary Adams

Said they were ordering parts yo do the work. I called a week later. They didnt. Told work could be done a week after parts. Called back. Nope not until May be Xmas. Took my business somewhere else. Its a body shop I get it. But given the name expected more. Poor performer

Adelheid Francis Teshendorf

The bodyshop treated me pretty good...but I went over to the Laird Wheaton Mechanics and was treated poorly. I wont be back to either.

Kass A-L

Great bodyshop work. Horrible customer service!

Norm Hayward

Fast, friendly and fixed right. Thank you Teri