Harbourview Autohaus Ltd.

Reviews 3

TA

Tamas Lipcsey

When I initially bought my new Golf two years ago everyone was very nice to me and eager to help at the dealer. A couple of weeks ago I went in to give them updated banking information as I had to change banks. I gave my void cheque to Kevan the sales manager, he said dont worry Ill take care of this, Ill courier it to Toronto right away. I asked if my account will get fixed for my next payment which was 10 days away, otherwise I have to make other arrangements to pay them. He looked at the calendar and said yeah no problem buddy and said have a good night. I left thinking I was happy with their service. This is the first time Ive gone in with a request to the sales team since purchasing the car. Two weeks later I see that my payment hasnt come out, and contacting my old bank they said I have an NSF fee of $45 that I owe as VW tried to take money out of my old account. I called VW and left a message for Kevan, he didnt call me back. So the next day I email him mentioning that my pay didnt come out and I have an NSF fee, and asked what he can do to help. His response was that he specifically remembers telling me it wouldnt be switched in time and that its not their (harbourviews) responsibility to make sure it does, and I can call VW Finance and deal with them myself. I was actually quite shocked by his attitude and offended by him saying I am basically lying. This is the first time post purchase that I needed their help, and I get this attitude like I am trying to rip them off or something. I wasnt even asking for the $45 back, nor blaming them, I was just asking for help. If they told me to go help myself right off the bat, I would be in a better position now. I called VW Finance and they said they never even received any request on my behalf from Harbourview VW and if they did then it wouldnt have been changed the same day! They apologized to me for the rude response Kevan gave me, and said I can email them a copy of my void cheque and theyll take care of it right away. I emailed Kevan back and told him what happened, saying that he did tell me it would get processed in time, maybe he didnt mean to say this but he did. Also, that my cheque never got sent, is it lost, or where is it? It has my personal information, banking info and signature on it. I told him I was offended by his reply and that I expected better service from them than "its not our responsibility." I asked for his manager to call me to discuss this and copied the general manager on the email. Its been 3 business days and I have yet to receive a phone call or email from anymore. I expected in the very least to be contacted by them to say sorry for losing my paperwork or to explain what happened, but nothing. I have a legitimate concern since I have been victim of identity theft before. I gave them the benefit of the doubt to try and fix this, as I feel that if they are going to offer help in the first place then they should take some responsibility. Is this normal for the quality of post-purchase service at VW? Im glad I didnt have bigger issues with my car or account. I was really hoping to maintain a working business relationship with this dealership, but I am very put off by this incident. The salesman Bobby who sold me the car, and the service team for the most part was always courteous, but I dont think I will be back due to the managements uncouth service, its very unfortunate.

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SH

Shawn Porter

I recently had the pleasure of dealing with David Price and the team at Harbourview Autohaus and I have to say that they have been quite accommodating during my car shopping journey! I had just acquired a new car at the end of April but found to my displeasure on the drive home to Victoria that the makeup of the seatback in the car put my back into spasm. This was naturally nothing that showed up on my test drive as it seems this only sets in after 20-30 minutes and my test drive was a relatively brief 10 minutes. As many people know there are several challenges when trying to bring back a new/lightly used vehicle to a dealership and while VW or Harbourview do not have a formal process for this like some others might they worked with me over a couple weeks to try and find a good fit for me and helped shift me into another vehicle. To facilitate this they also provided the replacement vehicle on an extended test drive (overnight to Comox) so that I had more than adequate time to ensure the seats in the new vehicle wouldnt cause the same chiropractic visit inducing pain I had in the previous car. To explain how severe this was, I would typically go once or twice a year. After getting this first vehicle I had 3 visits over 5 days in the first 10 days of ownership. Happily this replacement vehicle has worked out very well in this regard! To his credit David Price went to bat for me in this situation and kept working at the pricing on both old and new car to make it work as best they could for me. I still got dinged of course but they did a good job trying to lessen that impact for me and gave me a more than fair return on the car I had so recently acquired. If I had one quibble it would just be the financing at the end of the process has differed a bit from the worksheet provided both times, once everything was ready to go. Unfortunately this hasnt been entirely brought to light before I went in to sign, on both occasions. The end result hasnt been anything to stop me from going forward but it would be nice to know about the changes before going into the finance area to close everything up. So overall my experience has been very good with this dealership, certainly one of the better of any car make Ive done business with on the Island thus far. David Price has been an excellent help in my car shopping needs and the dealership overall has helped me a lot.

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TR

Tristan Pridham

Blatant lies on sales floor, Terrible service. No professionalism. No regard for safety of clients, knowingly sent us away in a brand new car that would not pass a safety inspection putting my family at risk, refused us to talk to a manager and refused us a courtesy car until the problem was fixed. Not even enough respect to bring us in to an office to discuss the problem. - Update: thank you for your response to my review. I would like to say that you seem to be incredibly misinformed. At no point did we receive a brand new car in trade for the unsafe car you sold us. It was actually a quite a lot different. Let me enlighten the public on the situation shall we. After we found the problem and dealt with your dealership we then proceeded to contact volkswagen canada because after the poor treatment we received we wanted nothing to do with you. They apologized profusely for your dealership and said they were amazed. Then we had a situation where everything flopped after you had a discussion about the legality of things with them. We then proceeded to contact the government and got them involved. In the end of things we returned the vehicle to them and exited the loan and refused the car that the response says we received. Because the general manager stated " if this is a factory flaw then how can I guarantee the safety of any of the vehicles on my lot" this was after he had told us that he would not be inspecting the replacement vehicle to insure it didnt have the same detrimental safety flaw. Thanks for the great experience. Oh and did I mention the safety flaw was a missing weld on the A pillar of the vehicle which would make it not meet provincial safety inspection requirements and could be potentially catastrophic. Thanks guys

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