Hertz

Category:	Car Rental Agency
Address:	5505 Airport Way, Kelowna, BC V1V 3C3, Canada
Phone:	+1 250-491-8939
Site:	hertz.com
Rating:	4
Working:	9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 9AM–9PM 10AM–4PM 10AM–4PM

Location

Reviews 10

Madison Holmlund

This is Karl Holmlund, (Madisons husband), and I am so extremely grateful for the service I received from this Hertz location. I have never posted online to review anything, but I have searched and searched for a place to post about this family run Hertz location. My flight out of Canada got canceled this evening, and the only option was to fly out of Vancouver the next day, which is a 4 hour drive. The woman at the front (Naz) and her husband were so empathetic and explained all of my options. They did have a 4 wheel drive car to take us through the Mountains, but they told me, "honestly, we dont want you to have to rent this car because it is such a dangerous drive." I had told them I have never really driven through the snow before, so they were looking out for me. Literally a minute later, I found out that my wifes grandfather just so happened to be making the 4 hour drive to Vancouver in the morning before our flight. When I told the family at the Hertz location about that, they were so grateful and glad that I did not need to pay for a car. They also explained to me that they can control their own rates 100%, which made me realize that they would fight for a good rate for me. If you want honest and good people to work with when renting a car, then dont do it at the airport, but go here!!!

Eric Reimer

WORST experience Ive ever had with a rental car agency. After picking up a car from their Kelowna location and having flight plans change on me I needed to drop off the car at the Penticton airport. Turns out they dont have a location at the airport (Budget and National do, I will be using these companies next time) so I tried to call the Kelowna office for assistance. No answer, despite calling repeatedly during work hours, and the 1-800 customer care line was worse. After finally getting ahold of the Kelowna office I was told it was my problem with no attempt made at assistance or accommodation. I will never again use a Hertz rental car agency.

sarah leong

This is the worst car rental experience that I have had. I booked a car rental starting at 11am and ending the next day. Due to a flight delay, we arrived in kelowna much later than the original booking time. Prior to today I called hertz and asked them if there would be any problems with picking up the car later than originally booked. They said there would be no issue coming later to pick up the car. Upon arrival they tell me that I have to wait an hour for a car to be ready. This is totally unacceptable and not given any compensation. What kind of business takes reservations and gives no regard to them?! Do not recommend you book with hertz.

Kelsey Valcourt

Would reccomend Hertz Sheraton in Kelowna to everyone. The owner, Jesse and his wife are the kindest people ever who helped me and my friends out when we were basically hopeless & stranded. Jesse went above and beyond to ensure that we got a rental car when we had previously called every rental car company/ explored all other options and nothing was available. I could immediately tell that Jesse cared about his company and that hes just a genuinely nice & kind person. THANK YOU AGAIN, JESSE!!

Brad Huddleston

I had to wait over an hour for the shuttle to pick me up even though the lady on the phone said the driver was on their way. I phoned 3 times during that hour and no one picked up. I also received the vehicle with only 5/8 of a tank of gas even though the rental agreement showed it to be full. When I talked with them about these things the acted as if I was the one expecting too much... This town needs more options

Mark Renneson

I was arriving very late after the counter closed. I was told that getting a gold membership meant I could pick up keys at a nearby hotel that would collect me. They did and I got the car no problem. Only downside was that the tank was half-full and there were 4 or 5 chips on the windshield of varying sizes. I dont care too much about that, just dont want them to think it was me.

Island Fox

This company and location is ridicolus, they are not located at the airport. There is no shuttle until 9 am and they also dont open until 9am. 10 am on weekends. I highly recommend any other vendor.

Mey Assef

Just confirmed my reservation with Jessie. I received great service and price on my rental. This is second time using this company and would highly recommend them.

A Gill

Friendly, efficient service and a great price on car rentals. I had a great experience with Hertz Kelowna, I will definitely use them again for my next rental.

Giovanni Bruno

Always great service and low prices. Has definitely become our go-to rental spot in Kelowna.