Avis Car Rental

Category:	Car Rental Agency
Address:	5533 Airport Way, Kelowna, BC V1V 1S1, Canada
Phone:	+1 250-491-9500
Site:	avis.com
Rating:	1.8
Working:	6:30AM–12AM 6:30AM–12AM 6:30AM–12AM 6:30AM–12AM 6:30AM–12AM 6:30AM–12AM 6:30AM–12AM

Location

Photos 27

Reviews 10

Alexa Honstad

Kelowna was an absolutely amazing town... but i would avoid the AVIS airport car rental. My boyfriend rented a car from them, told them about our late flight arrival, AND CALLED THEM PERSONALLY to verify someone would be waiting for us.... After 12 hours of traveling, there was no one at the Avis stand. BOTH budget and enterprise were still opened and helping other customers. No other vehicles were available from the other venders, so we took a $50 cab ride to our hotel. The following morning, our hotel reported that Budget would have driven a car directly to out hotel, but when calling Avis, they required we pay for ANOTHER ride BACK to the airport (what a waste of valuable travel time). When we arrived to the airport, the adolescent working behind the counter said "sorry, i left early because I had to open this morning" EVEN though he KNEW we were coming and had out flight information. He acted like there was no fault in his behavior which was very irritating. THEN he charged us for the extra day of car rental and told us to take up getting refunded for the day we didnt have the car when we returned the car (no help from him). ok, ok, enough complaining, when returning the vehicle, the woman behind the counter was very polite and attempted to refund us partially for (about 40% of what the cabs costed) and said her manager would try to do the rest when they arrived (it was 1000 in the morning, I have no idea where this infamous manager ever was. Nonetheless, I have never experienced such a horrible experience and felt so disrespected by a simple company. We called ahead and got verbal confirmation they Avis would be there... to make things worse... BOTH of the other car rental companies were open and had additional services. Sadly, I would NEVER recommend this to anyone. I dont write many bad reviews, but this one had to be written.

Queen Bee

**THIS REVIEW IS FROM MY HORRIBLE EXPERIANCE WITH AVIS ON HWY 97 KELOWNA** wow where do i even begin with this sad exuse of a rental buisness. Well frst off i called and wanted an suv vehicle for 3 days , ok no problem, go there, get the suv (dodge durango) , and was told when booking if i booked for a week i get a better rate of 456$ and with tax would be 534$. a week later i go to return it, and low and behold that is not the price they quoted me! He wanted an extra 200$$!!! 700$ for a week?? as this was the same manager that had booked it at the beginning i proceeded to tell him and show him my quote he had provided me for 530$, and he procedes to tell me "i dont know i dont know" . i had my cash placed on the counter 700$, and as he was trying to figure out why its more than i was quoted, HE TAKES A 50$ BILL AND WALKS AWAY. When he comes back he tells me there is nothing he can do and i have to pay the 656$. ok so i pay it and leave very angry as i have been lied to. As i am driving away , the guy comes out and taps on my vehicle as i am moving, and i rool down the window and he proceseds to tell me THAT I AM 50$ SHORT!!!!!!!!!!!!! i told him you grabbed a 50 and walked away so thats on you that it isnt there i gave you 700$!! Well that doesnt matter he proceedes to harrase me until i give him ANOTHER 50$!!!!!!!!!!!!!!!!!!! SO IN THE END I PAID 750$ FOR A RENTAL I WAS QUOTED 530$ FOR!! And having my quote that was provided didnt matter to this guy. All in all i rented to save money on a flight, boy did i learn my lesson. I WILL NEVER RENT WITH THESE UNPROFFESSIONAL THIEVING GOOFS AGAIN!!!!!!!!! and i suggest you dont either. no wonder there are almost out of buisness .

tayjo3417

If I could give 0 stars I would. The worse customer service EVER! I am not one to raise my voice at people but man is this company a waste of time. First there were so many hidden fees, we were expecting to be paying $200 for a little car for 5 days, we knew that with taxes and insurance it would be closer to $400 But when we got there we had to pay $615 for a SMALL CAR FOR 5 DAYS. They had a $125 fee for my girlfriend to drive as shes under 25 but we told the company she wouldnt be driving anf they said she still would have to pay it anyways even though I am 25 and would be driving. Secondly we had to rent a car seat for our 6 month old and were charged $65 for that, then a guy brings if out to the car before we got there and theres no one to ask how to install it as well as theres no instruction manual for it so we had no idea if our baby was securely in his carseat. Thirdly the car seat they gave us was so old and the sticker that shows the expiration date was torn off which is ILLEGAL. Basically the worse rental company ever and the worse staff ever. The manager and young girl working behind the counter were incredibly rude and could have cared less about helping us. Avoid this place. I wouldnt have wrote a review if we hadnt encountered such an awful experience

Morgan Piczak

Worst customer service, I have never been treated so poorly as a customer in my whole life. We got a flat tire, no spare in the back after an employee failed to do a check with us. Roadside assistance said it would take 1 hour to bring us a new vehicle, it took over 6- at no point did Avis contact us to update us on the increased length of delivery, we had to call them multiple times. After, to inquire about this situation I was told I had to drive all the way back to the pickup location (the phone number on google was out of service). Once I arrived the manager was cold and useless, did not apologize in the slightest. Will never be renting with Avis again.

Egle Berk

Disgusting customer service, got a car which was deemed safe, but with very little tred left on the tyres, forcing the car to skid and slide. Naturally as one would expect we complained straight away, only to be fobbed off and our requests falling on deaf ears. This could have been a potential accident and the danger of having a car unfit for the road didnt even phase the manager on duty, who was dismissive, unapologetic and unsympathetic. Nothing but excuses and the poorest level of customer service Ive witnessed. I am truly disappointed with Avis and will never be using thier services again.

Pawan Parmar

One of the worst car rental. I will never ever will rent from hhere. They told us to provide durango and then gave buick istead and we paid the same amount . I hate this.

KARI FAA

Sandy Singh gave me excellent customer service, going out of her way to be very fair, helpful and accommodating. My experience was pleasant and seamless.

Ian Moone

Customer service representative was a deceitful and lying individual who purposely hid charges. Avoid this place at all costs

Paul Tuchscherer

Friendly, efficient service during my visit. No problems at all. Better vehicle than expected.

Grant and Janice Thompson

They were very efficient with check out and in.