Courtenay Mazda

Category:	Car Dealer
Address:	475 Silverdale Cr., Courtenay, BC V9N 4B4, Canada
Phone:	+1 250-338-5777
Site:	courtenaymazda.com
Rating:	4.3
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8:30AM–5PM Closed

Location

Photos 37

Reviews 8

Shelley M

We drove up from Sidney BC to look at a few of the cars Courtenay Mazda had on their lot. We did not have an appointment as we were not quite sure what time we would arrive. We had gotten some information from Gaye via email the day before. When we arrived, Gaye greeted us warmly, but had to rush off to another couple who had booked an appointment, but not before she made arrangements with Barry to assist us. We test drove a Mazda3 Sport with low profile wheels and a CX-5. I did not feel comfortable with the low profile car, so we tested out one without them. WOW. But, we wanted the first car that we drove as it had a few more options, so they looked into different tires that could be put on. We suggested just swapping the wheels from one car to the other, and PRESTO, it was done. Barry has a wonderful sense of humour, and he made us feel right at home and at ease. At no time was there any pressure put upon us which we have experienced at other dealerships. Barry was very patient with us when going over the options in the car - most of which we had never had before, and Barry, this one is for you -we are so, so pleased to be driving something from the 21st century! Thank you also to Zach for making such delicious popcorn. We definitely would recommend Courtenay Mazda if you are looking for a no hassle, no pressure, enjoyable car purchasing experience!

Scott Van Achte

Below is my original review. I am updating my review out of fairness to this dealership. Since having this problem several years ago, the dealership is now under new ownership. Also, the parts person we had a problem with has also since left. I am rating a 3/5 stars for now, as I do not have any experiences with this dealership since the incident. I have however, ordered some parts recently since lifting my personal boycott. If my experience is a good one this time around I will increase my rating once again. ---------------------------------------------------------------------------------------------------------- Rear shock replaced twice under warranty. Blew AGAIN 14 months after it was replaced and about 9 months after vehicle warranty ended. They would NOT replace it again. NO warranty on this part? Also, parts guy said no aftermarket shocks existed. Said he would give me 25% off parts & labour to replace both rear ones again. Bill would be $300+. Canadian tire has aftermarket Monroe shocks with a LIFETIME warranty for $211. Parts guy lied full out saying these parts didnt exist. We called and spoke to the owner. He said he would look into it and call us back. We never heard from him again. Bad customer service for sure. I will NOT take my car there again.

Annalisa Jose

I am from the mainland and my fiancee works at the military base there in Comox. He was driving by and saw the 2011 Mazda Mazdaspeed3 sitting in their lot as we were on the phone together (hands free, of course :)). The following day he went to take a look at it and dealt with Mike Milne. After his initial once over and test driving, I called Mike later in the day and asked him a billion questions as I was on the mainland. He was very very helpful and answered most of the questions I threw at him. The ones he didnt know the answer to at the time he followed up with me afterwards! It was great dealing with Mike and it was all over the phone. Everything was handled before the end of the day and I had pretty much bought myself a car. Then I finally met him and Chad (who was an awesome financial guru) when I came over a few days later to make the car mine and drive it happily back to the mainland the same day! Their mobile insurance broker, Charlene, was great as well!

Glen Gorringe

We did not intend on purchasing a new vehicle. We actually went to enquire as to "how to break a lease" (which I will never, ever , do again! ((Huge Rip Off)) However, our lease was through the westcoast motor group on the lower mainland. And since we live on the island we were fulfilling our agreement for servicing at Courtenay Mazda. What a GREAT Bunch of proffesionals!!! They helped us out of the lease through absorbing the lease Buyout into the purchase and trade in value on a new car. How often will you see an Assistant Sales Manager Take off his suit Jacket and roll up his sleaves to personally detail the car because their detailer went home sick that day? Mr. Mike Milne and all the team there went way above and beyond that day to ensure we had a great experience, and to do everything possible to help us out. You guys are truly proffessionals.... Thank You!

Scratchy 101

Buyer beware! I bought a 2015 pre-owned Mazda here with undisclosed body damage. I only saw the damage after getting the vehicle home. They also had a $400 tire/road hazard warranty (basically just nitrogen in the tires) added to the bill without my knowledge. Most dealers will review the items on the sales agreement before asking you to sign it, but not here. I received a BG on the Road and BG Pre-owned Vehicle Protection package in the mail a week later. There was also no mention made of this additional free coverage at the time of sale Finally it took them 2 weeks to install a trailer hitch (first one was damaged), even though the service department was empty/dead both times I was there. They did not meet my expectations based on the many reviews posted online. I certainly will not be going back to this Mazda dealer.

Nako Lives

These guys have been conning and disappointing me for 5 years. I foolishly keep giving them the benefit of the doubt. I want so much to believe them but it is always lies. From the sale of a hugely overpriced brand new vehicle sold through manipulation and heavy pressure tactics, to servicing mess ups, to flat out lies about wanting our vehicle as trade in and wasting hours of our time, to not giving an inch on a used vehicle only to drop the price to within our offer a week later, these guys arent here to help you, they pressure you and fleece you for all youre worth. Dont trust them, dont degrade yourself by giving them your business. They are dishonest, despite being very "charming". I think Ive finally learned my lesson. No more Courtenay Mazda.

Krista Barlow

I visited Courtenay Mazda on a big day, their celebration sales event on Aug. 26th. I was interested in a couple of the used Mazda 3s but also open to other options. Zach met me at the door and proceeded to come along for the test drive process. At no point did I feel undue pressure to buy a car that day but instead I received a $50 gasoline voucher just for test driving a vehicle. Zach listened to me to help me work out what type of vehicle would suit my purposes. He suggested various other models on the lot and was willing to do the research to tell me more about them. In the end, I did not purchase a vehicle from him, but I certainly would recommend dealing with Zach at Courtenay Mazda.

A Private User

Parts and service were excellent at Courtenay Mazda. I brought my car into Courtenay Mazda when I was in desperate need of new tires. The "Parts Guy" was able to find me a smokin deal on tires that wouldnt have been able to get anywhere else. They were ordered and delivered in less than a week from the distributor and installed a day later. The service was top notch with lots of small added bonuses. They vacuumed my cars interior, washed the exterior and sent me my bill via email after the fact for my records (I run my own business, so this is important. I was even given local chocolates as a thank-you token. Ill definitely be going back and would recommend them to everyone.