Comox Valley Nissan

Category:	Nissan Dealer
Address:	4B4, 535 Silverdale Crescent, Courtenay, BC V9N 4A1, Canada
Phone:	+1 250-338-1988
Site:	comoxvalleynissan.com
Rating:	4.4
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–6PM Closed

Location

Photos 67

Reviews 3

Tyler Peters

DO NOT PURCHASE A VEHICLE FROM COMOX VALLEY NISSAN!! THEY LIE, LACK EMPATHY AND ONCE YOU PURCHASE THE VEHICLE ALL OF THEIR PROMISES GO UNFULFILLED! YOU HAVE BEEN WARNED, STAY AWAY FROM THIS DEALERSHIP! Where to begin? I bought a 2014 Versa Note in the Fall of 2014. Before buying the vehicle numerous promises were made ensuring that I would be happy with the vehicle and that I would be accommodated when I needed service (As I live in a different town and have to catch the ferries to get to the nearest dealership). The first issue that arose came directly after getting the undercoating put on my Note at the dealership. They assured me they would have no problem applying the coating even though it would be a few weeks before I could have it applied. After I get the undercoating and return home I begin noticing that my car is now squeaking every time it goes over a bump. I have to travel back to get my car inspected ($120 for roundtrip for the ferries alone). They tell me they fixed the problem and that the sway bar needed an adjustment. After I return home I realize the problem wasn’t fixed and that the squeaking is still there. I call them to complain and they tell me I have to go back over so they can look at the EXACT same problem that they claimed they already fixed. I decided to take my Note to a dealership in Vancouver to have the issue looked at as the Comox Valley Dealership was obviously too incompetent to fix the problem. I took my Note to Southside Nissan in South Vancouver. They looked over my vehicle and told me that the problem with my car was the FACT that the UNDERCOATING was all over the place and it looked like someone just set off an undercoating bomb underneath my car. They said that sway bars can’t really be adjusted like Comox Valley Nissan claimed and they needed to replace it because it was covered in undercoating. Southside fixes my car and the squeaking is gone. I get in contact with Comox Valley Nissan and set up an appointment. I’m told that as it was THEIR MISTAKE and that they would send a courtesy car over on the ferries to switch me cars in order to fix it. THEY would return my vehicle when it was fixed. After a few days I receive a phone call from the Manager Brandon and he tells me that I have to go over there and pay for my own costs. I’m Furious at this point and let him know how displeased I am with him and the service that I have been receiving. Brandon says he will get back to me in a FEW DAYS and he will see what he can do. TWO WEEKS go by and I don’t receive any word from them (the first time this happened but not the last). I call them and Brandon who says it’s “his bad” and that he forgot to call me back. The offer of picking up my car is completely rescinded and I’m told that I have to pay for my own trip upfront. They will cover the cost of my trip only if they deem that the undercoating was applied incorrectly. I argue my point to no avail as the “highest rated dealership in Canada for customer satisfaction” LIED to me about fixing my vehicle, RESCINDED their original offer to pick up my vehicle and IGNORED me for two weeks. I reluctantly set up an appointment to get my car looked at. Surprise, surprise they look at it and tell me there is no issue with my undercoating and I’m left to pay for the cost of the trip on my own. So now I have one dealership that was very accommodating (fixed the issue with my car at no cost to me) telling me that I have a serious problem with the undercoating on my vehicle and another dealership who has lied, rescinded offers, and claims that the undercoating they put on was done correctly (even though my SWAY BAR had to be REPLACED because of their repeated mistakes). They called me 2 months ago to check how happy I am with their service. I explain everything that has happened and they tell me it is unacceptable how I have been treated. The worker tells me they would talk to the owner and call me by the end of the day. I haven’t heard back from them and I’m still waiting…

Keith

My girlfriend has had a miserable experience with this dealership. Its just been one thing after another. Every interaction has been full of promises they havent kept and every mistake theyve made amends for has been followed by more negligence and laziness. Ill give a few examples... When she initially bought the car they were extremely disorganized. She also asked for some aesthetic accessories that they didnt have in stock but they said they could order them for us. Not only did they order half of these parts in the wrong color and half of them in the right color, they didnt even order everything that was paid for. Then when they finally got the all the parts in the right color(or so we thought), it took all day and multiple visits to the dealership where they told us they were finished. On each visit we noticed that it was missing peices, the decals were wrinkled, and the mirror covers were crooked. We had to take a ferry just to get there and back which they claimed they would pay for and we were worried about missing the return sailing so we had to drive away in the mess they left. Eventually they offered to bring a courtesy car over on the ferry and trade off so they could get the car redone, awesome, we made the trade and got the car back a few days later with a damaged passenger side mirror assembly and next to no gas after repeated promises that it would be filled. If a person goes to a car dealership and purchases a brand new vehicle they expect a certain level of care and attention to be paid to their new property. Its easy to let it go when its one time but when you see this pattern in each and every interaction something needs to change. Such a shame that buying her first new car had to come with so much frustration that could have easily been avoided.

Glen Halverson

Courtenay Nissan graciously showed us a cost effective vehicle that was comparable to a TDI Jetta. From the time we got introduced to the Nissan Altima, our experience with the staff at Courtenay Nissan has been VERY good and pleasant. Every time I have gone there, for what ever reason (oil changes, free car washes, free BBQs on Fridays) the staff at Courtenay Nissan make me feel like I am apart of the family. I find my self visiting them sometimes because they are SO pleasant. TDI is a thing of the past for us now because the gas mileage of the Nissan Altima with the CVT transmission. I would HIGHLY recommend this Dealership to anyone who desires an amazing experience while shopping for a WELL ENGINEERED product. A thought came to me after buying my third car from Todd @ Courtenay Nissan was, "it would sure be easy to be a sales person at Courtenay Nissan because Nissan products sell themself (well laid out, elegant and excellent gas mileage) and because of the great support that the employees received from there employer. I strongly believe this Dealership has RAISED the standards in The Comox Valley. If you are thinking of a new car, or even a GOOD used car, I recommend a Nissan products and with an amazing experience, go to Courtenay Nissan. Ps. I am NOT an employee of Courtenay Nissan, but have thought about it.