Hertz

Reviews 4

T.

T. McKenzie

One of the worst business experiences of my life (STAY AWAY – Even if ICBC sends you here): 1. On the day I went to rent the car, I saw a notice on the wall about service charges for bridge tolls. I expressed my displeasure with the fact I was going to have to pay a $14+ service charge for my bridge tolls. The guy who I was talking about told me not to worry about it as I didn’t have to pay it as long as I paid the tolls before I returned the car. It turned out that this was not so and I was charged the service charge. Apparently only one bridge will allow you to pay the charges before they are billed to the rental agency. The other bridge (Golden Ears) requires you to rent a transponder. I paid much more for my crossings than I would of if I were not mis-informed. 2. Complained about the service charge after the fact. Response was that’s just the way it was. Didn’t seem to care that I was mis-informed. Asked to speak with the manager. Manager wasn’t in. Asked for a return call; no return call ever received. 3. Car was dirty when I received it, but not any dirtier than my car was, so I can’t really complaint about that. However, the rental inspection form said the tyres were okay. When I got home they didn’t look “okay” so I checked the tyre pressure; it was at 20 psi. Not exactly what I would call “okay.” Rather, I would say dangerous or at minimum “not environmentally friendly.” 4. I had the car for three months. The rental was being paid for by my insurance company but I frequently received calls that the car was overdue and would be impounded if I didn’t return it. Rental agency wouldn’t extend out the due date without something from the collision shop. I had the collision shop call them on numerous occasions, but all they did was get into arguments with the people at the repair shop. I’ve done business with this particular repair shop for approximately 20 years so I’m comfortable in the knowledge that the problem didn’t exist with them. 5. Had to pay a $600 deposit because the rental agency couldn’t work things out with the repair shop. It was credited back to my account after a while. 6. Complained to Hertz International about the service I was receiving and problems with the agency. They assured me that JASPREET (the manager) would call me back to deal with my problems. Again, no call back. I wonder if JASPREET even exists??? 7. I got into an accident with the vehicle and called them for advice as to what I should do (since it was their car). I received a couple of suggestions because they didn’t really know what I should do. So, I just kept driving the car as is so I wouldn’t have any more hassles with these guys than I already had. Overall, my experience was frustrating (at best) and infuriating (at worst). As I was telling all my friends (and the repair shop) about the things I was experiencing they couldn’t believe it; it was that unreal. Stay away from these guys and don’t believe a word they say (there is a distinct lack of knowledge base and caring individuals at this location). THEN after all this, I get my credit card statement only to find that I was charged $64.45 for taxes my insurance company wouldnt pay. Hertz contacts with my insurance company and yet tries to charge them tax they dont want to pay, then charges me? I phoned them twice trying to get it resolved. They assured me on the second call that I would be credited. It wasnt done. Finally I had to call Hertz Canada to complain. It ever ends with these people. They have no idea what the term customer service means.

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Mourad Slamani

The only reason I went to Hertz was because that my car insurance company (ICBC) had coordinated for me to get my rental car. When I initially went to pick up my vehicle during check in, I encountered nothing but rude service. The branch worker had a terrible attitude. The car I was picking up was dirty on both the inside and out. I asked them to wash the car and clean it out, and was told that if I was unhappy with the shape of the car, I "could just take the bus". Is that really how one responds to a customer when THEY are at fault? I had no choice but to take the car as mine was in the shop. When my car was fixed, I returned the car with the right amount of gas without a hassle. When I got my credit card statement, I found a $6 charged to my account. Not that the amount is a big deal, just the fact that they charged me is inconceivable. When I went into the rental place to inquire about this, I was once again mis- treated. The branch blamed ME, and said that I had not returned the car with enough gas. They required "proof", but what kind of proof would I have, especially when I was not expecting this? Neither the two branch workers, nor the manager could not help me when I came in with my inquiry. This is most certainly the last time I will ever deal with Hertz, and especially this branch.I would have given no stars, but sadly, that isnt an option. I do not recommend this car rental company to anyone who values good customer service, their time, or their money. Someone from higher up in the company needs to look into this and fix this terrible customer service.

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Robert Pottinger

Dirty cars, dirty office, broken cars, horrid place over all. ICBC said i would get a full size courtesy car as my crown vic was written off. Instead of a nice pleasant experience, i show up and they offer me a vw jetta or a toyota corolla. THOSE ARE BOTH COMPACT! So I had to pay an extra 25 dollars a day or something just to get a full size vehicle. I get my first courtesy car, its a small and compact jeep. Smelled like wet dog, very dirty inside (Including somebodys blood in the back), and the transmission slammed around which only put me into more pain in my neck. So I went and got another vehicle, Dodge Journey R/T. Nice vehicle, except the brakes didnt work properly, the front left hub was grinding, it was beat to hell, snot wiped all over the doors, extremely dirty, and generally an unsafe vehicle due to failure to maintain it, So I got ANOTHER ONE! 3rd courtesy car. It came with a slipping transmission, bald tires, and smelled like something died in it. AVOID THIS COMPANY AT ALL COSTS! At the end of it all even though icbc was supposed to cover the courtesy car, I ended up paying over 600 dollars out of my pocket on an upgrade and insurance that i shouldve never had to pay for in the first place. HERTZ RENT A CAR GET IT TOGETHER! I WILL NEVER BE BACK!

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Kin B Fung

Just like the other guy who said, if I can give MINUS I will give them negative 5 stars. If you have to deal with them 1) make sure you insist that you get your paper work back, at least a copy, because it will make your dispute with credit card company easier later. 2) They still try to charge extra insurance on your car. Since insurance should fall under your own insurance.. just say no. They will BS as safety deposit, trust me, it is NOT as I found out the hard way. 3) Make damn sure you check the car inside-out before signing. Take your phone and video the whole walk-through. They will try to rush you. Take your time. I will never ever deal with these guys again. In fact, I will avoid Hertz when I can because of this experience. If ICBC ever suggest you to get car from these guys then just ask ICBC for another place!

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