Riteway Auto Wreckers Ltd

Category:	Auto Parts Store
Address:	43701 Industrial Way, Chilliwack, BC V2R 4L2, Canada
Phone:	+1 604-792-0781
Site:	ritewayautorecyclers.com
Rating:	3.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 22

Reviews 16

Robert Goodfellow

Where to begin.....I purchased a new style GMC Sierra , as luck would have it , the engine started knocking. So I ask the parts department to find me a used engine.... Riteway has one with 111,000 km and want $2000 for it. (Bare in mind thats dealer cost).Thats a heavy price for a used semi high km engine but my luck sucks and its the only one available! So reluctantly I agree. It arrives....... WOW it looks like it has been used as a boat anchor! and the delivery driver says " They could not get the front diff off of it" I was alarmed right then and looked at it, there was a differential running through the pan, so now I have to un seize and remove this to swap oil pans as this will not work in my application. A couple hours later I managed to SMASH it out so I could swap pans. I now have to remove the exhaust manifolds as they are also wrong.... 3 broken bolts in the heads ( I previously asked Dallas if there were any broken manifold bolts..... he said NO NOTHING LIKE THAT! I managed to remove one but had a hard time with the other two, feeling frustrated , I sent it back. to my surprise it comes back with the broken bolts removed ! GOOD RIGHT? NO! So I put this pile of crap in my truck (16 hours and almost $1000 in install crap) ...fire it up ... and a lifter on the driver side is HAMMERING away. I chalk it up to a engine that has been sitting a while. so I give it a week or two, sometimes good some times bad, we call this INTERMITTENT . Swear word I know, I am a licenced technician! I managed to capture this noise on video and sent it to Riteway and directly to Dallas on his phone. No response....I call and he acts all buddy buddy and says he will arrange their tow truck to come pick it up so they can look at it and will call me back..... A week or two later no word so I call again..... drivers off with Bird Flu....Says" I will call when he comes back"..... thanks for calling, OH WAIT NO CALL AGAIN! He tells me that it has been has rough as they have had to sublet their tows,.... so as a customer potentially costing them money I had to wait I guess? Another week or two go by and I show up there and ask whats going on? Now they are just sooooooo backed up, "maybe this afternoon he says". NO CALL OR DRIVER!I call Dallas and he tells me" my driver is not feeling well and went home" I get my parts person to call and investigate...... "My driver had nothing to do so WE SENT HIM HOME" WTF? LIARS! ON AND ON.... Finally they come get it a week or so later....on a Friday..... go to work Monday and I look out the shop door and they are dropping it off again, no call AGAIN! I call Dallas and he says they ,in that time achieved 40 cold starts! BULL! he tells me he brought it to multiple dealers who said it was the "healthiest 5.3 they ever heard" and proceeded to tell me how much they like my stereo! WHAT? SIGH! So I ask what do I do if the 90 day warranty expires , being its an intermittent problem...... he says "I dont know what to tell you ,if you cant get it here when it, acting up I can.t help you" So I proceeded to say it happens cold and will be quiet by the time I get it to you! Again "I dont know what to tell you" "We had it looked at by two GM dealers , by GM techs who said it was good" Never mind that he sold the engine to a dealer and ME AND MY COWORKERS are also licenced techs who have heard it, WHAT THE HELL? BLOWN OFF! The engine has since gotten much worse , my warranty is a couple months expired. FAIL FAIL FAIL! DONT BUY FROM THESE CROOKS!I WILL SOON HAVE TO FIND ANOTHER ENGINE .I PUT 1500 k ON THIS ONE! POOR SERVICE,BAD PRICES, CRAP WARRANTY! I even sent another video of the noise after that call, no response.

Bruce Wilson

I needed a part for my Mazda> I found this outfit very courteous and professional. They had the part, was a fair price, packaged very well and delivered on the next bus to Kelowna. Cant get better service than this! If anyone has had a bad experience these guys have fixed it. I am a customer for life.

Niki Rushiti

Terrible customer service the guy on front didnt even bother greeting you, It was like youre forcing them to talk and like youre stealing from them not buying. Very poor customer treatment & services, never going again.

Stephen Southwood

Useless staff... couldnt be bothered to actually help a guy. "Sorry sir we close in 15 mins!" Ummm Im sorry your a lazy prick that couldnt bother to grab a part that wouldnt take more man a minute! Piss poor!

Kaeli McIntyre

Really poor customer service. Both the mechanic and the guy at the front desk were really short with us and the mechanic was outright rude. A really unpleasant experience that I wouldnt want to repeat.

ben ctaf

Riteway has always been great to deal with, they provide quality parts and deliver on time as described. as a member of QRP they are incredibly reliable.

Simon Campbell

great staff and very helpful. Will call back whenever I need the parts. Delivery is a great option as well I live in van so....

Clint Hyde

every time i use this yard for parts they go over and above thanks for all the great help dallas and the team at right way

Cody Chance

Great place for used parts. Owner is friendly and passionate about what he does.

Ditoro Motorworks

Excellent customer service and very fast shipping, would deal with the again

Jody Swenson

Great Service, very friendly, & always helpful!

s zandl

Terrible customer service and always rude

S Bogush

Best of the Best! Thank you, Rick!

Zoe Dennison

Helpful, quick service.

Andrea B

Lots of cars

rob almond

Great place