North Road Auto Repair

Category:	Auto Repair Shop
Address:	4035 North Rd, Burnaby, BC V3J 1S3, Canada
Phone:	+1 604-420-3331
Site:	coquitlamautorepair.ca
Rating:	4.2
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 10AM–5PM Closed

Location

Photos 29

Reviews 9

vl r

I took my truck To North Road Auto Repair because the idle was stuck on a high rev and didnt want to drive it across town to my regular mechanic, big mistake! I told them that the engine light is on and has been on for over a year and if they hook it up to diagnostics the catalytic converter code will show up but to ignore that since it had always been on it was not the issue. They called me later and told me it was the catalytic converter since thats the only code that came on and it would cost my $1000-1200 to fix it. I asked them if they knew what a catalytic converter does because if they knew they would know it has NOTHING to do with the high idle. I asked them if they checked the IAC (idle air control valve) or if there was a vacuum leak. They said they had not and that they would have to tear the truck part to look for something like that. I WAS SHOCKED. In the meantime I had called my regular mechanic and he told me what I had already known and told the North Road mechanic, that its no way the catalytic converter. I got my truck towed to my regular mechanic and within half an hour they confirmed it was it IAC valve and with parts and labour it cost my just under $200. I would never recommend this auto shop. They are incompetent,ignorant and lazy. Maybe its because I am a female and they thought I didnt know a thing about engines. Maybe they should think twice about judging people based on what gender they are before trying to rip them off royally. Its not a good way to start of a fairly large and new auto shop. I will be going in to show them the repair bill from my mechanic and tell them they are not a reputable auto shop. Im sure they wont be bothered since they dont seem to have a conscience anyway. You take very high risk dropping your vehicle off at that shop.

ellen white

North Road Auto Repair is amazing. This summer my car was over heat. I had to fix right way, North Road Auto just around by. I never try this store but no option. My car is old, I didnt want spend a lot money for it. The owner suppose off at 5:00pm, I was lived in Chilliwack, had to drove back at the same day. The fun of my car didnt work and was too late too order new one, he fixed the fun and spend a lot of time, he was over time work and even didnt charge me for it, all he did just help me out... Im very appreciated. The cost was very reasonable. Good skill, since he fixed it, the same problem never happened again. He put the customer first. He deserve all great word for him. I went to his store again to fix my car. They checked my car and found problem, gave my info and advise . The owner is very honest nice guy. 100% recommend to come here if your car need to repair.

Steve B

Be careful going here. They will overcharge you enormously. When I talked to them to try and get them to discount some of the ridiculously mark-up parts, they told me there was no margin in it for them and that I should call a supplier and get them to confirm. Well I did, I called Napa Auto parts and they confirmed that they were ripping me off. And I know that the price Napa gave was 30-40% higher then what these guys are probably paying, meaning that they are ripping me off even more. Unfortunately for me it was too late. I needed my car back in a hurry so I had to pay their outrageous price. However, I definitely wont be going back there again unless its an emergency like last time! Which is too bad really as the work seemed decent and the location is great for me. I just cant abide liars and cheaters. Hope this doesnt happen to you.

Warren Buan

I have always been going to North Road Auto for my car maintenance and repair since I had very bad customer service experience from the owner of Minit-Tune Coquitlam. North Road Auto never fails to deliver the best customer care. They have reasonable pricing and I very much appreciate the owners business honesty. Just today, I brought my car in to check the problem on my clutch after I accidentally knocked it out making the clutch pedal go up. They checked it and adjusted it. I was ready to pay for the service when the owner said that this is so minor that he did not charge me for it. This took about 15 minutes of their precious time considering they were so busy today. Thank you North Road Auto! You guys are excellent!!! :)

Dr Bluethumb

Great spot to take your car because they dont pressure you. I spoke to the owner about some bad reviews, like the guy that came for an oil change but needed to change a belt and something ends and then paid 150$. Thats a deal! Changing my belts cost me 150$. His labour and oil change was basically free.... Maintaining a car is expensive and these guys warranty their work. Overall good, efficient and friendly service at decent value. To those only looking for deals, Craigslist has plenty of backyard mechanics but you get what you pay for.

Jeff Zhong

Driving home from work I could hear a thud thud thud noise. I pull over and check the tires to see a large screw embedded in the front right tire. Damn it! So I take it to these guys for a repair. They inspected it and removed the screw. Turns out the screw was only 1/4 inch long and did not actually puncture the tire. They could have easily charged me full price for a repair and I would have never known. Instead they showed honesty and integrity and did not charge me for anything! These guys give auto mechanics a good name! :)

Jilla Salami

Im surprised anyone could leave a 1 review. I came in thinking my brake rotars were warped because my car was rumbling when is brake. This would have cost around $300-$400 to fix with brake pads. They test drove my car and told me all I needed was a $9 bottle of injector to clean out my gas tank from a bad batch of fuel. This solved the problem. They could have easily ripped me off, being a younger female, and I dont know much about cars. $9 and my car runs like new again. Thanks Sabi. Ill be back for any car needs in future.

Jacob LaBelle

These guys fixed a problem that had been lingering for months! I had brought my truck in twice to my Nissan dealer and they couldnt find the problem (rough idle). I gave up on them and called around, luckily I found these guys... They found and fixed the issue, within an hour of dropping it off! Turns out, it was a small leak in my radiator. Very happy with their service, truck has been running great ever since! Would highly recommend this place.

Yury Vilin

As others said, the guy at front desk is off putting, basically just rude. Called them ahead, booked the time for oil change. When I got there I was notified that the entire team is having a lunch that would last for about an hour and then they probably will take my vehicle in and will oil change will take at least half an hour (!) I dont know where they have learned about cars, obviously they have no clue about business ethics.