Hertz

Reviews 17

CL

Clive Stanley

Worst Hertz location and manager Gary Chen (Xi Chen). I am a Hertz gold member and used Hertz for many years with international travels but this has been the worst location ever experienced as one of the managers Gary Chen struggles to communicate and is blatantly rude without any regard for customer service. I guess his main benefit for doing business is insurance claims or I struggle to see how they would get business with his approach. After very clear communication and direct contact with ICBC adjusters they still proceeded to charge my card without authorisation. Poor ethic and integrity and disregard for client instructions. And absolutely no interest in resolving the issue. Even after bring advised by Nicolas Hattingh saying it was a easy fix, to refund and charge ICBC, Gary Chen once again demonstrated his lack of commitment to customer needs by refusing to rectify. So caution when dealing with him at this location.

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MA

Maria Padilla

excellent!-i had returned my rental on friday and forgot my garage door opener clipped on the visor. i called and spoke to Steven (Stephen) who was just awesome! he grabbed my clicker and set it aside. i couldnt pick it up right away due to my busy schedule but when i finally could, i was running late but he waited until i got there which was well after closing. he was very patient and accommodating to me throughout the numerous calls i made to the office. keep up the great and most excellent job Steven!

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JA

Janine Switzer

I just want to give a huge shout out to all the guys at Hertz. I was in an accident and needed a car. ICBC told me they would look after everything and I would get a call within the hour. I received that phone call in 45 minutes, When I got there, the paper work was completed fast and efficient. Being a bit traumatized by the accident, getting a replacement car was the easiest part so far. Thanks guys!!

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RI

Rishu Suri

Horrible customer service. Very rude and will charge you with any possible fee they can find. When you ask for receipts will try to defer you from asking. Although gas was full on return still put a charge and refused to provide receipts. Avoid at all costs! Take your business anywhere but here. Wouldnt return phone calls after multiple voicemails.

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PH

Phil Jelic

Brought the rental back with a minor scratch, (wiped off) sure enough they charged $800. They are not very prompt as well (This happened six months ago). I strongly suggest to look elsewhere. I never thought Id be the type to write a bad review. Oh well cross it off the bucket list... Thanks Hertz!

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JA

Jackie K

The receptionist lady with accent was very sassy and quoted me three times the price I paid at other rental places. She also doesnt allow booking with corporate codes over the phone. Obviously will choose other places with much better service!

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TE

Terence Lai

I chose the refuel option and figuring theyd be dishonest about it, I took a picture of the odometer and they took the vehicle for an 11 kilometre joyride before refuelling. AVOID THIS LOCATION AT ALL COSTS. Extremely dishonest staff.

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JO

Joe C

I was involved in an ICBC accident and Steve really took care of me. He made my experience very comfortable and hassle-free. Make sure you ask for this guy.

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VI

Vivian Lee Alex Tai

Friendly, efficient, professional staff. Great price, great car condition, will certainly go back next time. Pleasant process overall.

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AL

Almir Hamzic

Im sorry I did rent a car from this company. I been waiting 5 months for my deposit. Dont rent a car from hertz.

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IV

Ivan Zivkovic

Great manager (Gary) goes out of his way to meet clients needs.

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JE

Jeff O.

Fast and fair service. I was pleased with how I was treated.

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DE

Dennis Kondratev

No complaints - promt and efficient service

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HA

HAOXUAN XU

Goid survice friendly reception

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IS

Ishan Jolly

This location is full of scammers

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JA

Jason Wright

They close way too early!

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HU

Hunnain A

Very friendly staff

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