Destination Toyota Burnaby

Reviews 3

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While the sales department did a great job in selling me the vehicle, the service department...what can I say, sucks! I got the 2016 Corolla and after 3 weeks, I am experiencing engine vibrations (on and off, random occurrence, felt it from the brake to the steering wheel to the drivers seat). It vibrates more when at a stop-moving-stop rush hour kind of driving. So, I wanted to take it into the service dept for a mechanic to take a look. I called the service dept line and while waiting on the phone, the voice mail said that I can book an appointment on the web. So, I did. I got a confirmation number, too. After 1.5 hour drive to Destination Toyota (I was on time), when I presented my appointment to the reception lady (over heard that her name was Lianne?), I was told if I could come back another time. Now, I explained to her that I just drove 1.5 hours and I cant come back another time, her face turned "back". I let her know that I even got the confirmation number confirming that I have a slot for me and her replied was that the number was generated from the computer and it meant nothing. Excused me! The voice mail encouraged me to book through the web and now I am being told to come back another time! I was being turned away. My first impression with the service department is...Wow! I am not welcome at all! I hope that this is not one of those places once they got your money (sold you the car), you are on your own. So, I insisted that I wont come back another time until someone looked at my car. So, she finally took my key. But she was RUDE! She told me to have a seat and wait (not friendly at all). I looked around and there was not seats. So, I stand and waited. Someone did test drive my car (not a mechanic but a service adviser?) but I need to come back another time for a real mechanic to test drive it again. However, I am regretting that I bought the life time oil change package with them. I dont feel like coming back at all. Tracy, I want my refund for the oil change package if possible. The second half of this review was my original review for the sales department and I still give them a five stars. --------------------------------------------------------------. ***** This one is for Dave Liang. Dave was great in greeting me and explaining the features of the vehicle to me. He is friendly and positive. No worries about being pressured during the negotiation process. He got me the price that I was happy with and I bought the life-time oil change package, too. What impressed me the most was his outstanding customer service. I had to scrap my old car and he offered to take me there and back from Surrey. He offered to pick up my whole family when it was the day I (my family) pick up the new car. He knows of the car he sells, no question about that. All in all, Dave is a great guy. You can think of him as one of your friends who will help you in purchasing your next car. So, if you want to buy Toyota, go to Destination Toyota and look up Dave Liang. Dan

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Anson Liu

Here is my true story with the body shop, I wish everyone thinking about bringing their cars to this body shop will read this and know what you are getting into. I own a 2017 Highlander in black. On early June, I met Ross to get an estimate for repainting the back passenger door on the right. About a week after, I called and spoke with Michael and he booked me for June 19. When I showed up in that morning, I was told there wasn’t an appointment for my car. Later in the afternoon, Michael called and admitted that he forgot to put down my appointment when he was on the phone with me. Later that day, I dropped my car at the shop and I had to take the day off because of it. A few days after, I was told the car was ready, and as soon as I inspect the paint work, I noticed overspray were all over, they were on the adjacent door close to the edge, both doors window frame, also some on the back quarter panel edge. Michael admitted that it was the body shops fault and told me to schedule a time so I can bring my car in for repair, he book me for July 11 which was a Tuesday. On July 10, I called Michael to make sure they have a courtesy car for me during the repair, he said ok. The following morning I showed up, guess what, NO courtesy car available! I had to wait till 1pm and came back for a courtesy car, which I did, and I needed to take another day off because of it. When I dropped off the car, I also pointed out to Michael that there are 4-5 imperfections I noticed on the new paint work, they are either small dimples or dust got trapped in the paint, Michael admitted those and said the body shop will fix them along with the overspray. Later in the afternoon, I was told the car was ready so I came back the third time that day. When Michael showed me the car under the sun, I saw the door was all smudged up, huge area of deeps swivel marks, they were on the same spots as the imperfections I pointed out earlier but now it was like 20x times worse. Michael admitted the problem and said they need to repaint the whole door since it was so bad. The following day when I called for an update, I was told the door is going to be polished further instead of repainting. Finally I had enough and escalated this to the body shop manager Doran. Doran explained to me that their polish person did try to remove the overall spray and imperfections but forgot to deswivel it as the final step, he also said his team should have inspected the car when it first came out of the paint boot and caught the overspray problem and fixed it before delivering the car back to me. Finally, my car was fixed, but thats after me visiting the body shop 6 times, taking 2 days off and experiencing so many frustrations about their customer service and paint work. I kept asking myself did I really pay $700 dollars for this nonsense? Conclusions: if you still decide to bring your car to them, be sure to inspect the work thoroughly yourself because they simply wont or care. Last but no the least, good luck because you really need it.

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Danzante Caldera

I went through a pretty grueling search for a car, something I find highly stressful. Anastasia, who I worked with at the dealership, was lovely to work with. She figured out my needs and the personality I was looking for in a car pretty quickly and helped me buy my new shiny orange Prius. I was vacillating between the green and the orange, then they offered me a deal on the orange. It was a pretty bold colour choice but Anastasia saw how well it suited me, and now Im SO happy I went with the bolder choice - I LOVE this car. On top of that, I never got the feeling of being manipulated that I felt at many of the other lots. I talked to enough sales people over 2 weeks searching lot to lot that I really appreciated the difference - working with Anastasia was head and shoulders above my experience at any other lot. She is new in the field, and I hope she doesnt lose this personal quality with experience. The rest of all the people I worked with here also didnt disappoint either. They all came across as highly professional but still human, without that "car sales" pressure. There were two hiccups in the experience, but I didnt let it change the rating because one wasnt their fault and the other is structural and will be changed soon enough. The latter refers to the lot and building itself. There isnt enough parking, and the big problem is really ungainly and what would be for some extremely difficult stairs to enter the sales area. These problems will be solved when they move to their new location in October. The other problem was the ICBC agent, who was not a Toyota person, just working on their lot. I DID get the "sales" pressure from him (odd - ICBC rarely has that), and he neglected to be clear with me about how the old insurance and the new insurance payment schedule overlapped which resulted in me paying an extra month on the old policy, for, well, nothing. He inferred that if that happened I could just call ICBC and resolve it, and this was absolutely not the case and as an agent he would have known that - and instead of explaining it, he inferred, oh well, if it happens you can just call and fix it, a lie of omission. But as I say, this wasnt really Destination Toyotas problem, and I made sure to let them know about this agent. But not to end of a negative note, all in all I did find the salesperson and the lot helpful, friendly and professional at the same time, in such a nice way that I didnt find at too many other lots - and I really love my new car...

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